A little isolated so it is good to have your own transport.

Clean and well maintained. Friendly staff. Food was great. Good cost performance.

Stayed in July 2025

Good atmosphere Good onsen Good location Clean room

Stayed in April 2025

The old heater is abit noisy but it’s acceptable

Friendly and helpful staff . The ski equipment rental is hustle free

Stayed in January 2025

There is little within walking distance of the hotel, but this was expected and clear before booking. There are convenience stores, supermarkets, restaurants and cafes approx. 10 mins from the hotel if desired. Most staff had limited English capacity/capability, but this did not cause any issues or discomfort for us and we were more than able to communicate as needed.

The rooms were great, we were very happy to have a small coffee table setting with two armchairs! An often missed alternative to sitting on the tatami for us western tourists. Both onsens were exceptional, very nicely designed and maintained - and it's great that you can experience both as they swap each day. We didn't book in for the private rooftop onsen. The staff were super helpful with shuttle transport to and from the main station as well as too and from the ski resorts each day. Very useful drying room and boot area via the ground-floor entrance. We had one dinner at the hotel's restaurant and it was fantastic. Staff assisted us with reservation and transport for dinner on other nights.

Stayed in February 2025

Room,spring,food and the staff

Keep very well

Stayed in February 2025

Staff were amazing and did everything they could to make our stay as enjoyable as possible. Drove us free of charge from the station to the hotel and back, as well as to the ski resort. The location is also great, as well as the facilities

Stayed in February 2025

We really enjoyed our stay at Maruyama Onsen Kojyokan. The staff were very nice and the room and onsen were exceptional. It was very convenient to get the hotel shuttle from the train station and to the ski resorts. We would love to stay again!

Stayed in February 2025

You can hear your neighbors opening and closing doors, or noise in the hallway. I’m a light sleeper and ear plugs were enough to get me through with zero problems. Didn’t hear voices through the walls. The private onsen may not be worth it. It’s next to some sort of generator which smells a bit mechanical/like car exhaust.

The staff was accommodating, kind, and helpful. The shuttle was super convenient, as was scheduling. The food was amazing!

Stayed in January 2025

Nothing

Very friendly and helpful staff and great facilities.

Stayed in January 2025

No

The room is cozy and the onsen is very nice. Most importantly, all staff were helpful especially when I lost my car key. They arranged a car to pick me back and on the next day, took me to find it. Luckily, it was found and I was so blessed to choose this ryokan. Highly recommended!

Stayed in January 2025

My wife wanted me to mention this, the usage of the bath which is also a public bath, could only be used during the predefined time for 1 gender at a time. It's. Male get 5 hours in the evening and the female in the morning. This didn't bother me though because I only shower once in the winter anyway.

I don't know where to start.The in house onsen, the hospitality, the futon and tatami style, the food, the amenities, the shuttle to the ski resorts, the station and restaurants , and most importantly the people!

Stayed in January 2025

Nothing.

The staff were super nice and helpful. They tried their best to help us if we have any questions.

Stayed in January 2025

If the milk available at reception will be better … unfortunately it was sold out

The flexibility of the friendly staff and pick up time

Stayed in January 2025

Location is abit out of the way, 15mins drive from echigo yuzawa station, 10mins to gala yuzawa. But pretty close to ishiuchi maruyama ski resort. The hotel provides shuttle service to the ski slopes on demand but only does pick up from the station at specific timings - didnt know until I'd booked my train ticket which was not ideal as there are no pick up times from 1130- 3pm. Food options are pretty scarce in the area so would strongly recommend having dinner at the hotel.

Outdoor onsen was amazing but I realised there were no shower facilities for those averse to public baths. Food was mainly Japanese fare - had breakfast and dinner, which was superb. I particularly liked the dining room that had private booths for everyone. + there are pet friendly options. Room was spacious and clean, and staff were very helpful. The facilities and amenities are generally very good - they even have their own ski gear rental available in house.

Stayed in December 2024

n/a

Staff were very friendly and went out of their way to accommodate us in every aspect - picking us up and dropping us off at the train station, calling a taxi for us, etc. Also love that they have different pillow materials and varying degrees of softness/firmness for you to choose from (first come first serve), ensuring a good nights sleep.

Stayed in November 2024

The hotel was beautiful with so many

Stayed in December 2024

It's not a fault of the property, but to be aware there are not a lot of facilities nearby for food and shops.

Staff and facilities were fantastic. What a beautiful place!

Stayed in December 2024

There seemed to be a smell all over the hotel, like from the exhaust of a car ...otherwise nothing to complain

It's a pet friendly hotel but very well kept and clean. Staff very nice and helpful.. They bothered to message to confirm if I had a pet along. If not then they allocate a room not occupied by pets. No smell of pets nearby at all. The public bath was nice n cosy. Room was comfortable n big with separate living room n bedroom.. enjoyed although only 1 night... Coin laundry was a great help. But need buy the detergent fr front desk..or bring your own.

Stayed in November 2024

A beautiful traditional style Ryokan, so clean, comfortable and beautiful. The staff were incredible, especially Miki at the front desk, she did everything to assist us and beyond. Also Hoshino san, also helped us with additional requests with the shuttle as the township was very busy - we are VERY grateful for your help and friendliness.

Stayed in September 2024

To be honest the non rock onsen bath was a little underwhelming, but by no means was it bad. It only had one outdoor bath while the other one had two, which was nice in case you do not want to disturb others.

The breakfast was delicious. It is buffet style with Japanese food (e.g., fish, miso soup, rice, vegetables). There are not other breakfast options near the hotel so it is recommended to reserve breakfast. The fee was 1100 yen which was a great value.

Stayed in September 2024

Nothing, all very good.

Superb experience, we travelled to Echigo Yuzawa for 大地の芸術祭 Echigo Tsumari, to have better explore of the Event, we selected this hotel. The hotel provided a superb services, includes station pick up and drop off. Everything is great. The buffet breakfast is bery good.

Stayed in August 2024

Bathroom may be a bit tiny

I like the friendliness of the staff . The room are clean and tidy . Food are delicious too . The ease of transportation provided is excellent

Stayed in March 2024

NA

The people at the resort. All of them were absolutely wonderful - warm, helpful and congenial. Also, the room, the ski-ing and view - Exemplary.

Stayed in March 2024

The place had a great atmosphere and the food was prepared superbly. The hotel was nice enough to accommodate my wife’s vegetarian diet. The place is moments away from ski resorts and are happy to provide rental gear and shuttle trips to the resorts. The rooms are spacious and very nicely decorated. Perfect place for the price they are charging.

Stayed in February 2024