Reviews of Kobe Bay Sheraton Hotel & Towers 4 stars
658-0032 Hyogo, Kobe, Higashinada-ku Koyocho-naka 2-13, Japan
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat staff and location
A bit expensive on weekends
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in May 2025
Verified reviewExcellent hotel love it been back many times
NA
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGreat staff
Onsen
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewclub access
location
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewBuffet breakfast was delicious. There was a nice variety of items. We also had one dinner which was also good, but breakfast was better. We liked the onsen at the hotel and the evening social. The staff was very nice and helpful with their understanding of English.
The room ok but luggage space was a little small for the size of the Club Room. This is not the hotel, but the area seemed desolate. There were many buildings, but not much for us to do. Many places were closed or shuttered.
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewA lovely and very welcoming hotel, surprisingly easy to reach by train from Kansai airport. The onsen is fabulous, and breakfast superb. We would stay here again.
We would have liked to use the lap pool, however, it required an extra, and we thought expensive, fee .
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewExcellent facilities and I love the location
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewExcellent service. Big rooms.Great value. Great location (for us anyway as we have friends living next door) on Rokko Island.
Nothing.
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in March 2025
Verified reviewOnsen was beautiful and felt like a nice spa
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe extra duvet was infested with ticks, and after I took it, my entire body got itchy. I asked the hotel staff about it, and they said the duvet should be used above the regular duvet on the bed instead of using it directly on your body. It is basically gaslighting. She tried to convince me to believe that I was wrong. But who would guess that? We all believe hotel rooms are clean, especially in hotels like this. I spoke to the manager, Mr. Asahi, who said he had no idea when the duvet was washed. Can you imagine? There are so many guests from all over the world, and they don’t wash their duvet. How disgusting! FYI, there was no discount, no compensation, no nothing. Great service !! Haha
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe room was very comfortable, and included toiletries that I haven’t seen at other hotels. The staff was friendly and very helpful. We ordered room service, and it arrived quickly and was delicious. The breakfast was wonderful.
Wish there was private onsen available.
Reviewed: 7 April 2025 · Stayed in February 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLike the hot spar and morning breakfast. Staff is helpful and friendly.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewWorst experience I had as a Marriott member for 20 years.
Is it a hotel in Japan? Couldn't feel that.