NA

Excellent hotel love it been back many times

Stayed in May 2025

location

club access

Stayed in May 2025

The room ok but luggage space was a little small for the size of the Club Room. This is not the hotel, but the area seemed desolate. There were many buildings, but not much for us to do. Many places were closed or shuttered.

Buffet breakfast was delicious. There was a nice variety of items. We also had one dinner which was also good, but breakfast was better. We liked the onsen at the hotel and the evening social. The staff was very nice and helpful with their understanding of English.

Stayed in June 2025

Excellent facilities and I love the location

Stayed in May 2025

Onsen was beautiful and felt like a nice spa

Stayed in March 2025

Love the location and excellent facilities. Highly recommended

Stayed in February 2025

We book the club room but was quite disappointed with the club facilities at the lounge as snacks were limited to biscuits, coffee/tea & drinks only. The lounge should provide hot items like sandwiches, etc. same snacks for evening cocktails with wine and beer are not even available.

The hotel is located on a private quiet location. Room size is good and staff is attentive & professional. Hotel breakfast is quite good spread and free parking facilities for guests makes it easier for us to drive out & explore Kobe.

Stayed in January 2025

Bathroom table top kinda small, it will be better if there's some storage for guests

Stayed in January 2025

It was clean and in a great location. The staff members were very friendly and most of them could speak English

Stayed in December 2024

We stayed there for 7nights. On weekdays it was fine but on weekend, the buffet breakfast restaurant was super busy, they made us waiting outside for 40mins with a starving child.

Stayed in September 2024

- too crowded at breakfast times and have to wait for a LONG TIME. We stayed for 4 nights on weekdays and through the weekend and it's still crowded even on weekdays. the hotel need to have a better system for managing breakfast - Some parts of the hotel are hot, with no aircon.

- onsen was good because it's a paid onsen for day customers, hence the facilities were top-notch. - cleaning was done constantly at the onsen. I could even see the cleaner cleaning while bathing - the hotel was located just a stone's throw from the train station with a sheltered walkway - there's a family mart, saizerya and Cando just downstairs, very convenient

Stayed in September 2024

Wonderful accommodation. We booked a room that offers you Sheraton Club facilities.. It gives you acces to the club and a great view on kobe and free drinks and snacks. Although the hotel is not in the centre of the city, public transport brings you in about 20 minutes downtown. Rokko liner metro stops every 6 minutes in front of the hotel and is comfortable and has good connections to other trains on the mainland. Be aware: breakfast can we challenging during rush hour. Especially during weekends. You might have to wait for 5-10 minutes before being seated. Great variety of food. Kind staff over there. The check out was a bit non-friendly. No “ thanks for staying with us and hope to see you again. “ which we expected for staying for three nights. Not to forget: splendid onsen with a lot of different baths. Very top- of -the-bill relaxing! Very recommended.

Stayed in October 2024

I arrived at 10pm and unfortunately every restaurant and bar both in and around the hotel was closed

The property was lovely

Stayed in September 2024

The gym entrance was not included in the price - I was shocked to be asked to pay to access the gym. This was not clear in the description of the property.

The Spa was great - a really good experience.

Stayed in September 2024

The soft beds with traces of coffee and diep holes. After complaining we got a different room with better bed. The price of lunch is exorbitant high.

Many choices at breakfast, everything top quality.

Stayed in August 2024

The breakfast choices could be better. Too rowdy during breakfast . They should let those with children in one area, and those couples in another, so u can have a peaceful breakfast.

The room was big and bed was comfortable. The onsen was so relaxing. The access to club lounge was great. Afternoon drinks with snacks overlooking central Kobe in club lounge.

Stayed in July 2024

Some aspects of the rooms would benefit from some maintenance now.

Rokko Island is a little time warp to the 1990s. This is interesting in itself. The hotel is well located connected directly to the Port Liner. And there are plenty of shops and services around. The Club Lounge is nice when you have a room on the club floor.

Stayed in July 2024

A bit expensive on weekends

Great staff and location

Stayed in August 2025

Onsen

Great staff

Stayed in June 2025

Nothing.

Excellent service. Big rooms.Great value. Great location (for us anyway as we have friends living next door) on Rokko Island.

Stayed in May 2025

The extra duvet was infested with ticks, and after I took it, my entire body got itchy. I asked the hotel staff about it, and they said the duvet should be used above the regular duvet on the bed instead of using it directly on your body. It is basically gaslighting. She tried to convince me to believe that I was wrong. But who would guess that? We all believe hotel rooms are clean, especially in hotels like this. I spoke to the manager, Mr. Asahi, who said he had no idea when the duvet was washed. Can you imagine? There are so many guests from all over the world, and they don’t wash their duvet. How disgusting! FYI, there was no discount, no compensation, no nothing. Great service !! Haha

Stayed in April 2025

Wish there was private onsen available.

The room was very comfortable, and included toiletries that I haven’t seen at other hotels. The staff was friendly and very helpful. We ordered room service, and it arrived quickly and was delicious. The breakfast was wonderful.

Stayed in April 2025

Like the hot spar and morning breakfast. Staff is helpful and friendly.

Stayed in March 2025

Is it a hotel in Japan? Couldn't feel that.

Worst experience I had as a Marriott member for 20 years.

Stayed in March 2025