Small communal bath. We lost a spare key card and were charged 3,000 which they said they would not refund even if we found and returned it after check out.

Great location, very good breakfast buffet, decent-sized rooms, and free parking.

Stayed in August 2025

Onsen a bit small.

Location close to the train station. Welcome drink in the evening.

Stayed in July 2025

Executive area with massage chair and coffee machine.

Stayed in June 2025

Nothing really

We stayed on the top floor and had access to the lounge and refreshments, which was good. The location is very convenient for us and we will almost certainly stay there again when we are next in Hamamatsu

Stayed in June 2025

We went to the hotel with a car, which made it difficult to find the hotel and we needed to go around for a while. If you come on foot from the station, it's easy to find it.

Very clean, comfortable, good service, very nice staff, loved staying here!

Stayed in June 2025

room and Onsen small

straight across from main station and close to restaurants and shops, breakfast was good and free drink

Stayed in June 2025

Rooms clean, beds comfy. Amenities available at reception and other floors for you to take as needed. We always stay at the executive floor to have access to the lounge and some complimentary drinks - and a massage chair! Well worth your money. And did i talk about access? Cross the street and you are pretty much in Hamamatsu Station. Pretty much my home whenever I am in Hamamatsu 😊

Stayed in May 2025

Convenient location and friendly staff.

Stayed in April 2025

A little expensive

Excellent location, professional staff. Good breakfast

Stayed in April 2025

Clean, bed comfortable, staff helps with parking, very polite and helpful

Stayed in April 2025

The room is small

Good location and clean,also with breakfast

Stayed in April 2025

no

The location of the hotel is very nice, just the opposite of Hammatsu JR Station & Bus Terminal, walk to shopping area very convenience. The staffs are polite & helpful. The breakfast is nice and good taste, there have fee drink & snacks during happy Hour. I enjoyed 3 night in this Hotel and willing to come again in the next time.

Stayed in March 2025

What I had not realize is that this hotel also has rooms where smoking is allowed, actually entire floors. Even if I was located on a non-smoking floor, they were moments during the day where I could smell the cigarette till inside my room. Quite annoying.

The Location is perfect. Very close to the train station. The room size was good enough for a single person and even a couple. The staff was friendly and willing to help.

Stayed in March 2025

Small thing for double bedroom - bed against wall with only a few inches at foot of bed to manoeuvre so a little tricky to get to toilet at night.

Location - opposite train station but quiet. Easy to get to Yamaha and Suzuki. Excellent service with Public bath. Yum Japanese breakfast, the highlight being the friendly grandmotherly server who dished up the local unagi (eel) and rice. Could open window a little for fresh air.

Stayed in February 2025

For breakfast, everyone could only get one bowl of unagi don. While I completely understand the cost involved, it would be nice if refills were available. Other than that, there’s nothing serious to dislike.

This hotel has a perfect location for tourists exploring Hamamatsu. It is close to Hamamatsu train station, the bus station, and nearby malls. There are several stores and restaurants in the area. The staff are all welcoming and friendly. The breakfast is good and reasonably priced. The drink bar in the evening is a bonus, offering self-pour Asahi beer. The bed is comfortable, and the room size is larger than the typical size in Japan. Overall, I really enjoyed my stay.

Stayed in December 2024

Little wardrobe space to hang clothes

The staffs are friendly and there is sento bath option. The breakfast options are sumptuous. Love there unagi-ju. They have 2 level with laundrette and alternate levels with vending machines.

Stayed in December 2024

It was a little dated and you can't fully close the blinds so I, as a light sleeper, had a very early morning. Also, the sound proofing helped at night, but not once the trains started.

Great location, the staff went the extra mile to help and even if some couldn't speak English they had an automatic translator that help move things along. The hotel itself is cozy, the Onsen is actually a Sento I think but adds an extra touch.

Stayed in November 2024

Nice complimentary drink and really good location

Stayed in November 2024

Breakfast was fantastic with a wide choice. Must have the local speciality, unagi.,

Stayed in October 2024

additional ammenities like coffee,

we purchased our own breakfast from other sources

Stayed in October 2024

Happy Hour needs better sake, ha ha.

Great location across from JR station. Plenty of shopping, eating places nearby. Decent hot springs facilities. Large rooms (for Japan). Breakfast had unagi and karaage the time that I went!

Stayed in September 2024

Nothing

The location is superb, beds are big, breakfast is good

Stayed in September 2024

Bad knowledge of English at reception desk. People tried to help but without knowledge of English this was a torture

Stayed in September 2024

While extremely friendly and helpful the staff were mostly not conversant in english, causing some minor communication errors at times. Some rudimentary skill in conversational Japanese beyond a phrasebook level is highly recommended. Similarly, some of the signage was translated into english in a way that left some ambiguities. The central location meant occasional noises from traffic outside (my room faced the central plaza). While good overall, the breakfast was decidely japanese in character and lacked breakfast options one would ordinarily find in british/continental-style hotels - if you expect options like toast and beans, or fresh-pressed fruit juice and granola in your hotel breakfasts, you will not find them here. Overall these were minor (and very expected) quibbles and did not subtract from my overall enjoyment of the stay.

The Kuretakeso provided clean, spacious rooms at a reasonable rate in an extremely central location in Hamamatsu city; perfect for a week's visit for tourism or conference/business stays. Access to free facilities (wi-fi in the hotel, A/C and tea-making facilities in every room, public bath and sauna) was included without additional price or prompting, as was a complimentary pair of slippers, with vending machines and coin-operated washer/dryer on the premises. Signage in both english and japanese made it easy to move around the hotel and understand most of its features. I paid extra for hotel breakfast and it was altogether good, with varied dishes including local products (eel) included.

Stayed in September 2024