Wonderful service and the hotel was in an amazing private setting. Breakfast and dinner were the best we had in Japan during our vacation.

Stayed in November 2024

Very small bathroom in the room

Half board meals were fantastic. Room was comfortable and staffs were super friendly and helpfulness.

Stayed in October 2024

It’s a pity that tattoos are still a bit of a taboo in onsens, as many Westerners (and other cultures) have them.

Exceptional staff, all of them were highly attentive and kind. Outstanding Japanese dinner and breakfast. Our room was Japanese style, and it was gorgeous. Best hotel experience we had in Japan. 10 out of 10, would go back if visiting the area again.

Stayed in July 2024

Very confortable hotel - 25 mn from Nikko shrines but well worth the distance. Food is very good. Great onsen. Staff was very nice, despite not so good english.

Stayed in March 2024

the japanese dinner and breakfast it is really big, so be prepared!

Beautiful hotel, we stayed in the japanese room and it was fantastic! also the private onsen was really nice for the kids. The public onsen was big and beautiful. recommended

Stayed in December 2023

I have left my selfie stick at hotel.they have help me found it.Thanks for their helping

Stayed in December 2023

In our room the living space and the bedroom were separated and the sofas in the living area were not terribly comfortable nor were they conveniently positioned.

The food (dinner and breakfast) were of highest quality Japanese fair and truly exceeded our expectations. The meals were served by very attentive staff and were a very pleasant experience. The big baths were good but the water temperature was slightly on the low side. Outdoor baths were good.

Stayed in November 2023

Time for checkin and check out

Its oke

Stayed in October 2023

Front desk staffs Can’t speak English.

Kaiseki dinner was good and delicious , typical Japanese traditional dinner. Onsen facilities very spacious and clean.

Stayed in November 2023

The interior was a little dated so could do with a refresher and the hotel is a bit isolated so might be hard to get to without a car.

The room was spacious and clean and the futon was very comfortable to sleep on. Quite a couple of different onsen that you can try and both public and private were clean and well-equipped with skincare and amenities. (Private onsen were not free to book, they were 3300-4000 yen per 50 mins.) We had a good variety of food for breakfast and dinner, both of which were delicious and looked amazing. Staff were very helpful and always tried their best to assist us even though they spoke limited English. There is free parking available onsite if you drive.

Stayed in November 2023

It’s a bit isolated. So there are not many options for food unless you eat at the hotel. We stopped and picked up take away in Nikko.

Ryokan room was massive and very clean. The onsens were very nice and had indoor and outdoor options.

Stayed in October 2023

Nothing

The staff are very helpful and accommodating. The hotel is quite clean and the rooms are both nice and nicely spaced.

Stayed in October 2023

There was a very strong smell coming from the mat flooring in our room which we had not experienced when staying in other ryokans. The carpet in the hallway near our room was soggy from a leaking air conditioner. We had to walk past the smoking room and the smell wafting out each time was unpleasant. The air con in our room was very noisy. Luckily the weather was cool and we could turn it off to sleep. When we booked the only option we had was the package with the traditional room including dinner and breakfast. The meals were laid out beautifully, presented like a work of art but unfortunately there was no alternative food if some of the traditional food was not to our liking.

Our traditional room overlooking the garden was absolutely beautiful. The onsen was fantastic! Very clean and as westerners we felt very comfortable using it. The staff coming in to lay out the futons each evening while we were at dinner and then rolling them away each morning while we were at breakfast was a treat. The driver being available to pick us up from and drop us to the train was a great advantage.

Stayed in October 2023

Excellent staff, beautiful food, garden and Onsen. Room very comfortable

Stayed in October 2023

Very expensive for what it was

Onsen included in fee or private onsens in rooms

Stayed in September 2023

Very tasty. Immaculate presentation

Stayed in July 2023

Far and isolated location. You need a car to be mobile

Very nice onsen with bonsei garden, good kaiseki dinner

Stayed in August 2023

Excellent Onsen resort. All the staffs are very nice and professional. Me and my family had a wonderful time. Highly recommended. The Food excellent. I've been to many onsen resort in Japan, the food offer in this resort is the best.

Stayed in May 2023

Onsen is clean with natural spacious, clean, well equipped, spacious, comfortable bed and room, excellent traditional kaiseki breakfast and dinner are excellent and delicious, the hospitality of all staff was excellent.

Stayed in May 2023

big sand cleans room. good big onsen. full meal bf and dinner with nice Japanese set. helpful staff with weak English skill but excellent t service.

Stayed in March 2023

Nothing

The hotel is clean, the staff are polite and always trying their best to meet our requests, the onsen is clean and spacious, and the changing room is equipped with hair serum, face cream, toner and hair dryer.

Stayed in April 2023

It was a bit troublesome to get to from Tokyo.

The nature and the comfort of onsen.

Stayed in March 2023

over pricing with the old facilities.

food was great

Stayed in March 2023

none

onsen, breakfast and kaiseiki dinner is superb, staff also very helpful and polite

Stayed in October 2022