No

Private clean and great setting

Stayed in August 2025

The noise of the frogs at night! I should have remembered to bring earplugs!

Everything. The beautiful location, the excellent food, the friendly efficient staff, the quiet relaxing atmosphere. Bathing in our private onsen at night listening to the breeze rustling through the bamboo felt almost magical

Stayed in May 2025

A decadent and special treat. Everything looks, feels and is 5 star. Our room was stunning and massive and the onsen on the balcony was fabulously relaxing. The kaiseki dinner is not to be missed. Everything we tried was meticulously presented and tasted delicious. The lounge and bar areas were also lovely and the menu quite extensive. If you’re looking for a quiet, relaxing escape that still feels like a treat, stay here. There is a spa onsite, we weren’t able to experience it due to availability, but if you’re keen on an extra treat, id suggest booking a slot ahead with the hotel ahead of your arrival.

Stayed in May 2025

The only complaint is that since its at the base of the mountain, the buses to get up to Hakone or down to the station can fill up very quickly. I'd recommend getting a taxi, which the hotel is happy to arrange for you. We declined not knowing the buses would be full, which unfortunately made us miss our shinkansen. But if your schedule is a lot more lax, it shouldn't be as much of an issue.

This hotel is the definition of luxury. Beautiful lobby and the rooms are ENORMOUS even by western standards. Even the standard rooms are essentially suites. The rooms were luxurious and the amenities are beyond any that I have ever seen. The cost is definitely higher than most but it is definitely justified for the private onsen and spa-like amenities. The staff was so incredibly kind as they checked us in with welcome-drinks, helped us pink out our yukatas and gave us a tour of the rooms and facilities.

Stayed in April 2025

N/a

Amazing helpful staff, friendly and professional. Clean and beautiful hotel with amazing onsens. Delicious food (I had the traditional japanese menu) with perfect presentation. Provided Yukata which you can choose the design, as well as hair accessories and face masks. Very luxurious, this hotel exceeded all my expectations

Stayed in April 2025

Here’s an English review based on your experience: **Review:** The hotel is conveniently located near the train station, with a direct bus stopping right at its entrance. As we approached the hotel, staff warmly greeted us with a bow—a lovely touch of Japanese-style hospitality. Both breakfast and dinner were delicious, and the lounge offered a great selection of complimentary beverages, including alcoholic drinks. We also appreciated the complimentary minibar in our spacious room, which featured a private onsen with a scenic view. The service was exceptional, especially from Zhan, who went above and beyond to ensure a seamless stay. Upon hearing our needs, he proactively assisted us and even checked shuttle bus details despite us not using it. Notably, while previous reviews mentioned language barriers with staff, the hotel has clearly taken feedback to heart: Zhan, originally from Jiangxi, China, delivered impeccable Japanese-style service while effortlessly communicating in Chinese—a standout detail that deserves praise. This thoughtful blend of cultural authenticity and guest-centered improvements makes this hotel a top choice.

Stayed in March 2025

A private oasis in an idyllic location. The staff are fantastically attentive, the room has everything and the included meals are a true taste of everything you could expect and more

Stayed in March 2025

Pretty much everything, the onsen was an amazing experience, dense coming back again

Stayed in March 2025

Nothing

Everything, the dinner is extremely good, and the outdoor private onsen is supreme

Stayed in December 2024

An extra mirror in the room or a vanity table would be very nice. Otherwise no complaints.

The breakfast and dinner meals were amazing, very delicious and very filling. The room was gorgeous and the private onsen was perfect. The staff were friendly and facilities were very luxurious. I also enjoyed the spa very much.

Stayed in November 2024

The only thing that could need improving is better pillows but everything else is great!

The best food I have ever had and the staff were amazing. They saw on my passport that my birthday was in a few days and gave me dessert with happy birthday on it which was really nice. They saw room is great and I love you can change the temperature of the Onsen so you can stay in it longer.

Stayed in December 2024

Wish there were more food options

Private onsen, remote, beautiful ambiance and views

Stayed in December 2024

Absolutely nothing!

Amenities and dinner were exceptional. The staff were extremely helpful and went the extra mile to make our stay special. The room was comfortable and relaxing and offered a different side to Japan centered more on the nature and just how beautiful Hakone is. We came for a big celebration and an unexpected change of plans left us asking staff for a great deal of help in trying to accommodate a long itinerary. Staff were extremely patient and helpful in making this happen. They took exceptional care in making sure we had a take-away meal for our very early departure. That day ended up being the most memorable of our entire trip.… We owe our most precious memories of our trip to the staff and we can’t thank you enough!

Stayed in November 2024

a little more details can be added: - selections of snacks or maybe ice cream available after the hot spring - shower gel and shampoo should be kept in the shower area (i had to run out and fetch coz it wasn't in the shower room) - a dry stool for us to put our towels next to the open air onsen

the presentation of the hotel and the environment, over all is a great experience

Stayed in November 2024

During the time I came here (October) season, I noticed the mosquitoes at the hotel were huge. Although I know the hotel is in the mountains, I didn't find bug spray in the room or outdoors near the balcony. That would probably be the only thing I recommend but I have nothing I didn't like about this hotel. Everything was met with beyond expectation.

What did I like...I believe it is what did I loved and still love about this place. It far exceeded my expectations. The location requires taking a bus or taxi if you're coming from Odawara Station, but it is about a 15 min ride. Right when we arrived, a staff was waiting at the front gate to welcome us. From the check-in experience and staff showing us our room as well as going through dinner plans for the night was so detailed and amazing. The room was very big and everything you needed was available. The private onsen tub was impeccable and provided a beautiful view outside. Dinner was delicious and memorable. Every step of our dinner journey was followed with amazing service and a wonderful night with my partner. Breakfast was truly magical and relaxing. We chose the traditional Japanese breakfast and the food was perfect for the day. I would love to come back here

Stayed in October 2024

Calm. Great food

Stayed in November 2024

When we stayed there the main onsen was closed due to construction and they didn’t offer any alternative if you want the experience of a public onsen.

The room was very big and had everything we needed. The staff was helpful and nice. The food was extraordinary.

Stayed in October 2024

Beautiful location, helpful and friendly staff

Stayed in October 2024

Everything excellent

Relaxing. Very friendly and helpful staff. Great massage at moon spa. Food delicious.

Stayed in October 2024

The walls needed water blasting on the outside and leaf cloth replaced. Could hear the road and trains

Lovely style great staff

Stayed in October 2024

It was a extraordinary and unique experience to stay at the Kinnotake Tonosawa for one night. The hotel staff was really committed and attentive and we really loved the Onsen in our room. The dinner and breakfast was served with very much attention to details and I was inspired about the devotion of the japanese staff at their jobs. It's a pity that we couldn't stay there for more days. ありがとうございます for this wonderful experience!

Stayed in October 2024

I would have enjoyed more vegetable in my meal.

The staff was very friendly. The room was very clean and the hot spring was great.

Stayed in September 2024

The room and the food.

Stayed in September 2024

Nothing we did not like, but my wife was a little disappointed at checkout that others got departure gift but we did not.

Breakfast and dinner was exceptional. All the staff were very attentitive and helpful. Rooms were very clean and spacious. In room spa was comfortable, except there could have been some chairs on balcony.

Stayed in September 2024