099-4355 Hokkaido, Shari, Utoro Higashi 318, Japan
#1 of 17 hotels in Shari
Guests' ChoiceBased on 94 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.8
Value for money
9.0
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 September 2025
Michele
United StatesThe staff was very welcoming and very helpful. The Japanese meals were wonderful, just as we like them. The private outdoor onsen was great before dinner. The view, sound, and breeze of the Sea of Okhotsk from the room was delightful.
Stayed in August 2025
Reviewed: 1 September 2025
Susan
United States—-
Food was amazing! A wonderful place with a great view!
Stayed in August 2025
Reviewed: 28 August 2025
Ah
SingaporeNone
Location, the lodge like feel, excellent breakfasts and dinners, private onsen
Stayed in August 2025
Reviewed: 25 August 2025
Ai-yi
Taiwanno
Dinner and breakfast are awesome. We stayed for two nights, and two meals were not repeated.
Stayed in July 2025
Reviewed: 10 August 2025
Josha
NetherlandsSuper friendly staff
Stayed in August 2025
Reviewed: 10 August 2025
Shrini
SingaporeNA
Amazing location with the best sunset views. New-age ryokan style. Amazing and very helpful staff. Great dinner and breakfast. Nice and cozy onsen. Easy access to Utoro town and the famous Shiretoko Goko Five Lakes.
Stayed in August 2025
Reviewed: 7 August 2025
Marie
United StatesThe slippers were very large and uncomfortable but not a big problem
The meals were delicious. Having the various items explained made the dining experience i formative and appreciated. The staff were extremely helpful and friendly. We especially enjoyed the outdoor private furo
Stayed in August 2025
Reviewed: 21 June 2025
Tan
SingaporeThe air conditioning is not working so well.
Onsen is good
Stayed in June 2025
Reviewed: 16 June 2025
Yiling
SingaporeThe space around the toilet bowl was rather small and would likely not be too comfy for taller people.
Comfortable futon beds and delicious meals. We also enjoyed the private onsen that we were able to reserve on check in. Beautiful view of the Sea of Okhotsk from the rooms!
Stayed in June 2025
Reviewed: 28 May 2025
Shimon
United StatesA sea-facing room in a small and friendly hotel, with traditional dinner and breakfast. A private o-furo bath was available in addition to the public onsen.
Stayed in May 2025
Reviewed: 24 May 2025
Jane
United KingdomNothing
Lovely small hotel with plenty of comfortable communal space. Nice sea view from our room. All the staff were exceptionally friendly and helpful. We were able to book the private onset for both our nights,, which was a real treat.
Stayed in May 2025
Reviewed: 20 May 2025
George
SingaporeDinner was a very interesting tempura, food quality was good
Stayed in May 2025
Reviewed: 2 May 2025
Jasmaine
SingaporeThe mattresses were laid on a raised wooden frame that cpuld fit 3 single mattresses. We had 2 single mattresses and as result the mattresses were able to shift we we turned around. I guess the mattresses were rather light.
Simply a gem, a family run little hotel with complete service with half board of specially curated menu from local ingredients. The open air onsen was the highlight..required reservation..the room was spacious and clean, the bath accessories and designs are modern and functional. The hotel is located close to the sea and parking was just right in front of our room. The room door locking system is advanced ,unlike most hotels in Hokkaido still uses the physical key system.
Stayed in April 2025
Reviewed: 30 April 2025
Marco
ItalyEverything was perfect
The incredible location plays its part, with views of the frozen sea and mountains behind where deer graze just behind the open-air onsen. But the hotel takes it even further. Elegant yet simple and welcoming. The food was delicious and the staff really helpful. It was perhaps the most beautiful place of our trip. Hopefully see you again!
Stayed in March 2025
Reviewed: 28 April 2025
Stanley
SingaporeN/A
The dinner is delicious with a variety of food.
Stayed in April 2025
Reviewed: 3 March 2025
Jayawanth
SingaporeNothing
Good location, clean & cosy room, pleasant & helpful staff & nice Japanese breakfast & dinner and the private, open air Onsen!
Stayed in March 2025
Reviewed: 30 January 2025
Heyang
ChinaGreat meals, they provide different menus every day
Stayed in January 2025
Reviewed: 13 October 2024
Rashida
IndiaNothing
Breakfast and Dinner was Japanese and it was excellent. Rooms were big Onsen was good Staff was friendly and helpful You can do laundry
Stayed in October 2024
Reviewed: 13 October 2024
Esther
MalaysiaNone
Everything.
Stayed in October 2024
Reviewed: 11 October 2024
Vladimir
United StatesFood was fantastic, unique onsen, excellent staff
Stayed in October 2024
Reviewed: 8 October 2024
Kelvin
New ZealandNothing
The room for my family of 3 is spacious. It is clean and comfortable. We stayed for 2 nights and were impressed by everything. Highly recommended if you are looking to stay in a ryokan in the Shiretoko area.
Stayed in October 2024
Reviewed: 6 October 2024
David
AustraliaThe room had no lounge to sit in for reading. There were two chairs that you be used for sitting at a bench, but they weren't really suitable for leaning back and relaxing
Very close location close to the Shiretoko National Park. Lovely views of the sea. Well appointed facilities. Two good onsens, one outside. Excellent breakfast and dinner meals served. Staff are very welcoming and helpful.
Stayed in October 2024
Reviewed: 3 October 2024
Miffbuddy
SingaporeNothing
Location just opposite the sea with great view.. We have a room facing the sea and had fantastic sunset shots. Staff are courteous, and very friendly even though we don't speak Japanese, they tried their best to explain in English during our kaiseki dinner. A place that you can feel the sincerity of the host.
Stayed in October 2024
Reviewed: 20 September 2024
Hava
IsraelIt’s a small hotel running by the family, who are so nice and polite.
Stayed in September 2024
Denbigh, UK
Laprugne, France
Pilsrundāle, Latvia
Grand Prairie, USA
Funchal, Portugal
Benicàssim, Spain
Saint Petersburg, Russia
Encarnación, Paraguay
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content