If you are coming here by bus, it can be quite troublesome to get the timing and bookings right.

Such an awesome experience staying here.

Stayed in January 2025

The place is out of town. Public transport is only by Sawando Bus Terminal. Nonetheless, a true ryokan is supposed to be out town so that you can immense in nature and tranquility.

The Rokan place is very clean. The host was very friendly and easy-going, showing our family around to all the facilities in the place. We been to many Ryokan but the place stand up due to the personal touch from the host. Highly recommended and will definitely come back when I visit Matsumoto again.

Stayed in December 2024

I liked everything.

I absolutely loved the private outdoor bath inside the room. It was wonderful to soak on your terrace. Rooms were very spacious and comfortable. The dining experience was amazing. Each group of guests had a private space for dining. The food was absolutely incredible. We had eight-course dinner in a Japanese style. There was also a very convenient parking. The staff was incredible, very hospitable. The service was very personable.

Stayed in June 2024

Head up. It's not that easy to get to on public transport. We took a bus (or two I believe) from Matsumoto and from what we saw, there are certain busses that stop their service in the afternoon. Once at the station you then have to walk a few minutes from the last bus stop to the hotel. The setting seems a bit dull as the hotel is on the edge of a huge carpark and the view of the river has the occasional car that drives by, but once you're inside you are definitely at peace.

One of the best hotels I have ever stayed at. From the moment we arrived to the moment we left, everything was perfect and I can't think of one thing that we would have changed. The service from the staff was definitely the highlight, but the food, the room and the onsen were outstanding. It's a short busride to Kamikochi bridge where the hiking is beautiful.

Stayed in April 2024

Nothing. I hope to be back again!

We came here after a 2 days camping trip at kamikochi. It was such a relaxing and wonderful pampering experience. All the small touches and the friendly staff. Despite English being a second language, they tried their best to communicate their service and explain in detail as much as possible throughout our stay and during our meals. They are passionate about their service and it was a joy to experience their warm hospitality.

Stayed in September 2023

I loved it would be happy to stay longer on the pricey side, but it’s a very special place

Beauty near national park hiking Hot Springs and traditional Japanese on Sunday stay with dress and food very fancy and special.

Stayed in July 2023

Everything was super perfect. Highly recommended ♡

Stayed in April 2023

Beautiful place and a great experience. One of the staff members recommended a short trip to a frozen waterfall -Zengoronotaki falls - which was amazing

Stayed in April 2023

An exceptional ryokan - it incorporates both elegance and warmth. Amazing Japanese Kaiseki cuisine experience! Best ryokan meal experience I have ever had. Picturesque open onsen and available on private reservations too. Excellent staff - they are very thoughtful and helpful.

Stayed in April 2023

The service was a bit uneven. Some staffers were good, but we had a Nepalese server who did not speak English well and her explanations were confusing. She called after we returned to our room following dinner and asked us to go back to the front desk to pay on the spot. We have been to many ryokans and had never been asked to pay on the night before check out. When I asked her why, she could not answer and just put down the phone. That kind of behavior was below par for a ryokan in this price range. We felt that she needed more training before she could serve foreign guests independently.

The two meals provided were both excellent. the garden, the common areas and the onsen were all well maintained and picturesque.

Stayed in December 2022

NIL

Wow, it is one of the best ryokan I have stayed in Japan. A very luxurious, boutique and romantic accommodation. However, what stood out was the service and hospitality of the staffs.

Stayed in October 2022

Location is right beside a huge car park. I'd expected it to be more secluded. However once inside it is quiet and very private. Staff don't speak much English.

Nice room, exceptional food

Stayed in April 2023

Hotel is located very close to bus terminal. However when snowing days , road is not easy to walk with a heavy luggage . In this case shuttle service to pick up is necessary. Since this hotel is far away from the main cities. Only one bus a day can be used for guests to travel . ( From Matsumoto city , arriving time is 13:01pm . It is no way for guests to check in until 15:00pm ! We arrived at 13:10pm, they didn't give us a cup of hot tea , it is not the standard way of a Japanese guest service . We didn't see their manager during our stay. The SOP of this hotel needs to be improved !

The chef and team are doing their best.

Stayed in December 2022

The variety of the meals could be improved. We only stayed 2 nights and both meals were similar, can't imagine staying longer. Was expecting private shower in the room since this is private onsen in room, perhaps this info could be clearer written in the ryokan description. There is nothing in the neighbourhood to walk or eat.

The meals were quite a spread, in private area as we are a family of 8 so that was quite nice. The private onsen in room was cozy, with plenty of towels offered.

Stayed in November 2022

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Stayed in May 2025

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Stayed in May 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in November 2024

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Stayed in August 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in September 2023