The staff are amazing so attentive

Stayed in April 2025

The amenities were wonderful! The meals were unbelieveably good, and the service was exceptional. I've been to a different ryokan before in Hiroshima that was more luxurious (and about 3x the price) but this place blows it out of the water. I'll definitely be coming back.

Stayed in April 2025

Nothing

From start to finish, the staff took great care of us—friendly, attentive, and always helpful. The room was spacious enough and offered beautiful river views. Both dinner and breakfast were absolutely amazing. The three private open-air onsens were a truly special experience.

Stayed in April 2025

This was one of the most special stays on our trip. The traditional rooms were lovely and the food was really good. The highlight was the private onsen, and snow in the morning making the experience even more magical. I would absolutely return.

Stayed in March 2025

Everything was perfect!

This is such a beautiful Ryokan with amazing staff who you can tell really care about Kashiwaya. It was our first Ryokan experience and could not be faulted. The meals were some of the best we've ever had (the vegan option which was exquisite) and it felt home!y and warm being there from the foyer to the rooms to the dining. We loved sitting on the balcony enjoying some staff picked sake as it started snowing while we wore our yukatas! And again being in the private onsens (our first time!) as it started snowing...it was something we will not forget.We'll be back next time we're in Japan and were sad to leave. Thanks to all the staff there for a beautiful and meaningful experience.

Stayed in February 2025

Great hospitality attitude brought by the local staffs.

Stayed in March 2025

This was such a cool location and the town of Shima-Onsen is really neat. I loved the private onsens at the Ryokan and we visited them 3 times during our one night stay. The staff were extremely helpful and welcoming! The supper and breakfast were wonderful and it was great to try many dishes for both. I would definitely recommend and stay here again!

Stayed in January 2025

It was my first time staying at a ryokan and it exceeded my expectations. From the warm welcome and care of each staff member to the all the extras, my stay was absolutely perfect. the meals are exceptional and having three private onsen on top of the public bath was such a treat. I wish I could have stayed longer and will certainly try to come back

Stayed in January 2025

Private onsen Friendly staff Dinner and breakfast are very tasty

Stayed in January 2025

Nothing, it was honestly that good.

We loved this place, Ryoka-san and the rest of the staff (Andrew-san, Fuka-san, Mika-san) were super helpful and lovely. The rooms were spacious and clean, the onsen had public and private options, and the food was simply out of this world. Thank you Ryoka-san and Kashiwaya staff!

Stayed in January 2025

Breakfast is so elaborate. I wish there are fewer dishes but with more meat. Too much variety. Dinner is fine.

I like the private onsen which is well maintained. I commend the staff - front desk, dining hall and to the one who welcome and send me off. apparently, i met the owner 3x in just one night of stay. He offered a ride to the town but i didnt know he is so i declined.

Stayed in December 2024

Our stay at this ryokan was nothing short of extraordinary. From the moment we arrived, we felt warmly welcomed by the incredibly kind and attentive staff. Their hospitality set the tone for what would be an unforgettable experience. The food was a true highlight and exceeded all expectations. Both the traditional Japanese-style breakfast and dinner were meticulously prepared and presented, offering an authentic culinary journey that left us in awe. Each dish was a masterpiece, showcasing the artistry and tradition of Japanese cuisine. The ryokan's location was like stepping into a dream—a perfect blend of serene beauty and authentic charm. It provided the ideal base for exploring the area's traditional culture while immersing ourselves in the tranquility of nature. Every detail of our stay reflected the ryokan's commitment to providing an authentic Japanese experience. We left feeling refreshed, inspired, and incredibly grateful for the opportunity to stay in such a special place. Highly recommended for anyone seeking a true taste of Japan's hospitality and culture.

Stayed in November 2024

Nothing about this facility. The only inconvenience was the 40-minute bus ride from a train station.

Traditional hot-springs inn with modern innovative amenities. Spacious accommodations and excellent meals

Stayed in November 2024

nothing to note

The food was amazing Staff was very accommodating, my partner was sick and they brought a dinner to our room Onsen baths were great

Stayed in October 2024

Quite a drive from Tokyo

Exception Ryokan ambience, 3 private Onsens that you can go in as a couple and lock yourselves in, nice Kiseki dinner, great views, clean

Stayed in October 2024

Nothing.

It was clean, conveniently located next to a bus stop, surrounded by nature, and the staff service is exceptional. I will always try to stay at least 2 nights whenever I visit Japan.

Stayed in October 2024

What is there to say! A truly magical place absolutely worth visiting. The highlight of our trip, hands down. Staff was SO kind. Somehow during the booking process on booking.com my partner’s information was not saved during the “second guest” selection, meaning I literally only booked this twin room with balcony for myself. It was still expansive so I didn’t think anything of it (and this hadn’t come up at any other hotel during our long trip). Fortunately my partner speaks Japanese and was able to communicate that there was in fact two of us on this reservation. They were able to update the booking but I’m still confused how that info didn’t save on booking.com! The private onsen are beyond dreamy. It rained during our trip so we spent a lot of time in the onsen while it was either down pouring or sprinkling and it was still a vibe. The dinners and breakfasts were very 5-star-esque. We chose western breakfast and it was still pretty Japanese inspired. We are adventurous eaters so we had no problem clearing all our dishes, but please be fully prepared to eat things like steamed vegetables for breakfast, sugar beans for dinner, a snail here or there, and fruit wine so sweet it’s like fruit punch. Everything was beautifully prepared and you are treated like royalty at your very own table for the duration of your stay. I’m already dreaming of my next visit to Gunma! I wish we had done more than 2 nights.

Stayed in October 2024

Nothing to complain about :)

The staff was super friendly and helpful. The food was absolutely fantastic and if high quality. It’s great they have three private Onsen for free!

Stayed in October 2024

Nothing could have been better

The welcome and the friendliness and helpfulness of the staff was 2nd to none. The food was also excellent

Stayed in June 2024

Perfect escape from the hustle of Tokyo. The private onsens are a great way to unwind in a tranquil setting and the traditional breakfast/dinner were a tasty and filling, insight into the local cuisine. Staff were also great and always on hand to help with a smile.

Stayed in June 2024

Nothing it was the perfect stay for a few nights.

Exceptional hospitality and service at this ryokan. Fairly easy to find and access the bus. The meals and breakfasts were perfect and they give you a wide array of food based on your choice. The rooms were of traditional Japanese style and the whole place was clean. The private onsens were spot on and amazing to relax in while looking up at the mountains and easy to access.

Stayed in June 2024

Amazing staff and facilities!

Stayed in May 2024

It would be nice if they still offered vegan food for one guest like in the past.

I absolutely adore this ryokan, it's the second time I've been here and it's just amazing. The staff are super lovely, the hotel is huge and clean and smells great, it has three private beautiful hotsprings, and the food is amazing. They said it would be a bit tough to make vegetarian food for one person, but every day I had a personalized menu and it was so delicious! The whole town is just adorable and the hiking in the area is great.

Stayed in May 2024

The food, the service, the location. It was something straight out of a fairy tale. 11/10, would recommend staying here to anyone visiting Japan.

Stayed in April 2024