Bathroom was too small

Staff were polite n helpful

Stayed in September 2025

We did not know what was being served for dinner and breakfast. Maybe some information and guidelines should be provided to tourists who try japanese cuisine for the first time.

Enjoyable stay

Stayed in September 2025

The wifi was terrible. Dropping in and out and only 1 or 2 bars most times. They need to hire more staff that know better English.

It’s location as it is perched on a hill. Very quite and exclusive. Their Breakfasts and Dinner were outstanding.

Stayed in August 2025

A bit outdated interior in the room

Food, onsen, spacious room, close to Sounzan cablecar station

Stayed in August 2025

The hotel would benefit from some update.

The staff was really nice and helpful. The location was central in Hakone area, close to many attractions and hiking paths.

Stayed in August 2025

Fantastic hotel very close to the cable car station and bus station from Hakone Yumoto. It is perfect for spending some days in the Hakone area and enjoy the beautiful nature. Onsen allows guests to relax, but there is also the possibility to have some fun playing ping pong or read a book in a dedicated area. Needless to say, staff was fantastic: kind, helpful, ready to answer questions about the area and what to do. Great service the free shuttle to Gora station. Food (dinner, breakfast) prepared with dedication and attention to any need (myself: gluten free) was simply delicious. I really recommend this place to anyone.

Stayed in July 2025

Great customer focus, we didn’t notice the check-in deadline and dinner time when booking and the staff waited for us and served a fantastic meal. We were delighted by it.

Stayed in July 2025

Very nice people

Stayed in July 2025

Unfortunately, there was no washing machine or it wasn't available for us to use

Great ryokan with excellent food and onsen! The room was huge too

Stayed in June 2025

We enjoyed the included dinner and breakfast but as we are unfamiliar with the traditions, would have liked a photo map to read telling us what things are, and also how they should be combined/eaten, and if an order to eat things is expected. We enjoyed the experience though.

This was a small ryokan which allowed exposure to traditional Japan. The room size is very large by Japanese standards. We loved using the Onsen but would have liked to be able to book a time to use onsen as a couple together.

Stayed in June 2025

I recently stayed at this hotel and was genuinely impressed, especially by the incredible politeness and professionalism of the staff. From the moment I arrived, every interaction was warm, respectful, and attentive. The front desk greeted me with a smile, helped with my luggage, and patiently answered all my questions with great courtesy. Housekeeping and restaurant staff were equally kind, always greeting me with a bow. Even small requests were handled with care and without hesitation. You could truly feel that the staff take pride in their work and go out of their way to make guests feel welcome and comfortable.

Stayed in June 2025

As advertised, the meals provided are traditional Japanese meals. These were well prepared but would benefit from a guide/menu so you can work out what you’re eating/how to eat them, as most was unfamiliar to us.

Very enjoyable stay for one night. Really clean and surprisingly large bedrooms. The onsen were especially good and the staff were all friendly and helpful.

Stayed in June 2025

The room is a little bit dated

The traditional Japanese experience and the location

Stayed in June 2025

Location

Nice staff

Stayed in May 2025

The typical beds have a very thin mattress so if you have back problems or are not used to it, it may be a bit uncomfortable.

Spacious rooms, generous dinner portions and two different types of onsens (indoors and outdoors) made this an ideal getaway from the fast paced cities of Japan. Only a walk away from the cable car and well connected with a bus to other points of interest and Odawara Station rendered the location convenient.

Stayed in May 2025

Good coffee would have been welcomed

Meals were very Japanese with loads of small dishes and unique ingredients Fresh sashimi and always a pot of soup cooked on the spot They look after you in many ways

Stayed in May 2025

Way up the hill from Gora town, not much nearby.

Comfortable clean room. Easy access to ropeway tram...just a few minute walk. Nice hot springs baths. Included dinner and breakfast we're Japanese style with a variety of interesting foods.

Stayed in May 2025

Onsen a bit small - coffee machine in room would be good

Location, friendly staff, food

Stayed in April 2025

The food was top-tier. The service was excellent. They offer a ride from the train station to the hotel. It's on top of a steep mountain. I think their spa is pulled from the Owakudani mountain so there is a strong sulfur smell throughout the whole hotel. Sulfur bath is really good for deep relaxation. The smell is strong and there may have been water damage in the rooms at one point.

Stayed in April 2025

The onsen was a little lack luster. The location is also a little awkward. There's no convenient way to get here from the cable station than just a 10 minute walk downhill on the sidewalk. With luggage this can be a problem.

Really nice place. Very friendly staff - the woman at the front desk was so nice, she even shuttled us down to Gora station. The meals were also excellent! The best I had at any hotel during my stay.

Stayed in April 2025

I had a very pleasant stay at HAKONE GORA ONSEN Hotel Kasansui. The atmosphere was calm and relaxing, making it a great place to unwind for a few days. The meals were a real highlight—beautifully presented and thoughtfully prepared. Each course offered something unique, and it was clear a lot of attention went into the ingredients and flavors. I also really enjoyed the onsen facilities. The baths were clean and peaceful, providing a nice break from the busyness of everyday life. The overall setting of the hotel added to the relaxing experience. Overall, I’d recommend this hotel to anyone looking for a quiet escape with good food and a quality onsen experience.

Stayed in April 2025

Bathroom was small, although the room was otherwise really big, but it wasn't a big problem.

Staff were very friendly and courteous. The evening meals were had a great variety of Japanese food, very interesting experience! Big room with lots of light. Simple but comfortable rooms.

Stayed in April 2025

We wished there were some hiking trails right from the hotel but apparently there are not.

This was a clean and comfortable hotel. We enjoyed the quiet location and appreciated the pick up at the train station. Dinner was wonderful and the Japanese breakfast was also very tasty. We enjoyed wearing the beautiful yakutas for our meals.

Stayed in April 2025

Great Japanese Breakfast and Dinner. Relaxing Onsen. Shuttle to Rail Station

Stayed in April 2025