542-0085 Osaka Prefecture, Osaka, Chuouku Shinsaibashisuji 2-7-12, Japan
#102 of 727 hotels in Osaka
Guests' ChoiceBased on 826 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.8
Staff
8.9
Value for money
8.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2025
David
United StatesNothing particular comes to mind.
The building was very upscale, compared to other hotels I've stayed at. The staff was friendly and helpful. The onsen was VERY relaxing, and the spa wasn't too hot. They provided all the amenities we needed.
Stayed in August 2025
Reviewed: 1 September 2025
Inge
Belgiumno variety of eggs, limited possiblities for Japanese and Western breakfast.
breakfast ok but nothing special , not 4stars breakfast
Stayed in August 2025
Reviewed: 1 September 2025
Kangbin
South KoreaHowever, the price increase due to the peak season was inevitable. If you avoid the high season, this hotel would offer excellent value for money. One thing I was not fully satisfied with was that the room had quite a bit of dust on the first day. This was resolved after I requested an air purifier, but I still felt the housekeeping team could pay more attention to dust cleaning. Aside from these two points, there were no real issues, and they did not have any significant impact on my stay.
The staff were basically well-mannered and friendly, and the breakfast was neat, offering both Western and Asian options. What I liked the most was the spa and sauna on the top floor. It was more than enough to relieve fatigue during the trip, and even though it was a shared space, the cleanliness was very well maintained. The location was very close to the city center, making travel convenient, so I had absolutely no complaints. The room size was more spacious than other Japanese hotels, and since it was a newly built property, the overall maintenance was in good condition.
Stayed in August 2025
Reviewed: 29 August 2025
Alawia
CanadaN/A
Close to shopping, views, and train station.
Stayed in August 2025
Reviewed: 27 August 2025
Henry
United Arab EmiratesWould be great if the breakfast has more Japanese Options / Style Buffet
1. Location 2. Open Bath / Amenities
Stayed in August 2025
Reviewed: 24 August 2025
Stephen
New ZealandI booked for a couple of extra nights and it was quite expensive. The traffic was quite loud, and breakfast was average
The hotel was very clean and location was excellent
Stayed in August 2025
Reviewed: 23 August 2025
Angus
AustraliaNo reason not to like the property
The hotel was very clean and very organised
Stayed in August 2025
Reviewed: 21 August 2025
Sadiah
AustraliaNo spa services
LOVED this hotel. Would stay here again. It is incredibly close to all the shopping districts including the Pokémon cafe, shopping and also amazing food places. For good coffee, visit Ralph’s coffee and maize cafe which are all close by. Will be booking this again
Stayed in August 2025
Reviewed: 19 August 2025
Luke
United Kingdomnothing
Top class hotel right in the middle of Dotonbori. The rooftop onsen was lovely
Stayed in August 2025
Reviewed: 14 August 2025
David
CanadaLocation was awesome, beds were comfortable room were a good size. On-site onsen was so nice. Breakfast was great
Stayed in August 2025
Reviewed: 11 August 2025
Chanh
United StatesNone
Location
Stayed in August 2025
Reviewed: 8 August 2025
Justin
United StatesLove the bed next to window. Great for just hanging out and checking out the street.
Stayed in July 2025
Reviewed: 6 August 2025
Steve
United KingdomBreakfast not hugely western friendly. No real bar.
Great location. Spotlessly clean. Huge rooms. Comfortable beds. Great and quiet air con.
Stayed in July 2025
Reviewed: 4 August 2025
Kelsey
United StatesIt would have been nice to have free breakfast.
We really enjoyed how friendly the staff were. They helped us transfer our bags to the airport which worked out perfectly. We also appreciated receiving bottled water at the front desk when we asked for it. The location was perfect and it kept us near the action but was also very quiet. By far our favorite part though was the rooftop onsen, which was the perfect way to relax at the end of our trip.
Stayed in July 2025
Reviewed: 4 August 2025
Jacopo
SwitzerlandActually the reception doesn’t work as you expect from a 4 star hotel, the level of english spoke by the receptionists was sometimes not enough to work in a five star hotel, they work not very good and very slow, I had some problem in making them understand what i wanted
Very beautiful, big rooms for japan, the position was incredible just 100 meters from namba, the spa open during the night is very nice
Stayed in July 2025
Reviewed: 3 August 2025
Cynthia
PhilippinesRoom small but standard for Japan. We did not like the sink outside the bathroom.
Best location. Near train station and Glico man. Really liked the free spa. And the best pajamas out of all the hotels we have tried in Japan. Our room had the best view esp by the sofa bed.
Stayed in July 2025
Reviewed: 1 August 2025
Nang
United StatesClean and beautiful
Stayed in August 2025
Reviewed: 1 August 2025
David
United StatesBreakfast buffet didn’t have the best food. I only ate the bread.
Location and clean. Good laundry area.
Stayed in July 2025
Reviewed: 1 August 2025
Min
United StatesWe had the room facing the main street and the noise from the street was not reduced by the window. It is rather loud. The design focuses more on esthetic values than practicality. It will be convenient to have some towel racks over the tub.
Very polished facility. The room is of good size and well kept. The staff is very professional and efficient. The location is excellent. Just 3 minutes walk, you are at the running man sign of Dotonbori. Subway stations are close by as well. Really convenient.
Stayed in July 2025
Reviewed: 27 July 2025
David
United StatesBreakfast buffet was not that great.
Location
Stayed in July 2025
Reviewed: 26 July 2025
Janita
NetherlandsNothing, all was perfect
Everything.. the rooms, the onsen, the location, the temple next to the hotel, the view..
Stayed in July 2025
Reviewed: 25 July 2025
Javad
OmanNoisy Street at night
Location, staff behavior, cleanliness, washer and dryer, facility
Stayed in July 2025
Reviewed: 24 July 2025
Sabha
United KingdomNothing
Conveniently located near the shops, metro and Dotonburi Glico sign. Rooms were clean but on the compact side. Lots of coin laundry available and TV would let you know if any available.
Stayed in July 2025
Reviewed: 24 July 2025
Aisling
AustraliaNothing
Great Location, hot onsen pools and laundry services
Stayed in July 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content