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Reviews of Kagura White Horse Inn 2 stars

949-6211 Niigata, Yuzawa, Mitsumata 723-1, Japan

#7 of 38 hotels in Yuzawa

Guests' Choice

Review score

Based on 151 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 7 April 2025

    10
    Most amazing stay we come back every time with our mates group of 10 people
    • Leisure trip
    • Family with young children
    • Japanese-Style Superior Room with Private Shower Room and toilet
    • Stayed 2 nights
    • Submitted via mobile

    Most amazing place we always come back here excellent helpful staff make sure you bring snacks but plenty noodles to buy from the vending machines needed discounted snow and onsen tickets from the accommodation and beautiful breaky

    Stayed in April 2025

  • Reviewed: 24 March 2025

    9.0
    Perfect local accommodation
    • Leisure trip
    • People with friends
    • Renovated Twin Room with Private Shower Room and toilet
    • Stayed 3 nights
    • Submitted via mobile

    U need a taxi back to the hotel after 6pm, but worth it, we always eat dinner in Town and bought food for breakfast and snacks to bring along ( selection of food at hotel rather small)

    Close to the lift, late check in by yourself, feels like a Hostel, ski rental without problems, discounts for ski passes, bathrooms amazing, rooms simple but perfect, bus to the town very convenient, u can heat food there, vending machines

    Stayed in March 2025

  • Reviewed: 21 March 2025

    10
    Amazing place to stay when skiing Kagura or Toshiro.
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom and Toilet
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Amazing location steps from Kagura for those seeking to catch a storm in the winter. The lodge itself was updated, rooms had nice western beds and doors were better sound proofed than many of the older ryokans I’ve stayed at. Wifi was fast and reliable, they had a high speed mesh set up, very advanced. The lodge had several chill areas and was very cozy and spacious. No restaurant but had two food vending machines to hold you over. Great vibe overall, has soul but is updated. 100% recommend

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Great family run place
    • Leisure trip
    • Solo traveller
    • Renovated Twin Room with Private Shower Room and toilet
    • Stayed 3 nights
    • Submitted via mobile

    Having to take shoes on and off... But that's the way they do it in Japan so that's my problem!! Heating was a bit hard to regulate but very warm..

    Friendly helpful staff. Great location. Good breakfast... Great storage area and dry room. Room was small but nice, great newly renovated bathroom. Parking directly across the road. They do a fantastic job keeping to snow away.. 15th year going to japan. I would have to say that this is the best Family run place that I've stayed at in all the years..

    Stayed in February 2025

  • Reviewed: 27 February 2025

    10
    Perfect for the slopes )short walk away!
    • Leisure trip
    • Group
    • Japanese-Style Family Room with Private Bathroom and Toilet
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Loved this very cute lodge. Amazing location for the slopes and hired our ski’s here too which were perfect. The breakfast was nice too. Really happy with it. Thank you for a wonderful stay!!

    Stayed in January 2025

  • Reviewed: 27 February 2025

    9.0
    Great stay in convenient location near lift
    • Leisure trip
    • Family with young children
    • Renovated Twin Room with Private Shower Room and toilet
    • Stayed 1 night
    • Submitted via mobile

    While snacks and few frozen meals can be purchased in vending machine, it would have been great to have a restaurant inside.

    Well location near a lift. Can rent and store skis directly in the hotel. Rooms were small but functional.

    Stayed in January 2025

  • Reviewed: 26 February 2025

    8.0
    Very good, but can be better.
    • Leisure trip
    • Family with young children
    • Japanese-Style Family Room with Private Bathroom and Toilet
    • Stayed 5 nights
    • Submitted via mobile

    Areas for improvement : 1. There should be a vending machine for hot drinks, coffee tea, hot chocolate, etc. 2. Choice of skis for rental very limited. Only narrow skis unsuitable for the powder conditions of kagura was available. 3. When the ropeway is closed, hotel should take the initiative and organise guests for sharing transportation to nearby ski resorts. The public buses were hopeless.

    Nice cosy ambience, clean, close to the ropeway and bus stop.

    Stayed in February 2025

  • Reviewed: 10 February 2025

    9.0
    Worth the stay
    • Leisure trip
    • Group
    • Japanese-Style Family Room with Private Bathroom and Toilet
    • Stayed 4 nights
    • Submitted via mobile

    I like how the staff were so friendly and accomodating and welcoming always looking out for our needs

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Comfortable lodge a short walk to Mitsamata ropeway
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom and Toilet
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Staff were helpful and friendly. Breakfast was varied. Kitchen facilities and dining area were functional.

    Stayed in February 2025

  • Reviewed: 8 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom and Toilet
    • Stayed 6 nights
    • Submitted via mobile

    Excellent location for Kagura ski slopes. Hiring a car in Yuzawa and driving to and from the Inn to the town was easy (although the snow storms made it challenging at times). Clean, warm rooms. Friendly hosts. Breakfast was tasty and all you need. Discounts on lift tickets made it very worthwhile to buy them at the Inn.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom and Toilet
    • Stayed 3 nights
    • Submitted via mobile

    Classic ski town Inn feel just steps away from a good ski area.

    Stayed in January 2025

  • Reviewed: 19 January 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Triple Room with Private Bathroom and Toilet
    • Stayed 2 nights
    • Submitted via mobile

    Pillow not comfortable

    Good breakfast Convenient Good value for money

    Stayed in January 2025

  • Reviewed: 16 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Renovated Double Room with Private Shower Room and toilet
    • Stayed 3 nights
    • Submitted via mobile

    The stairs are killing us, did not aware of this when I booked it, you have to carry all your luggages yourself to the room and we are on 3rd floor.

    Very close to Mitsumata Ropeway and bus stop, nice boots and glove drying room.

    Stayed in December 2024

  • Reviewed: 14 January 2025

    8.0
    Superb service and breakfast. Recommend for anyone looking to be near the ski slopes.
    • Leisure trip
    • Family with young children
    • Renovated Triple Room with Private Shower Room and toilet
    • Stayed 2 nights
    • Submitted via mobile

    Tricky to get to via public transport, could feel bed springs, air conditioner was not working properly.

    Excellent service, friendly and helpful staff, great breakfast spread, close to gondola, beautiful area.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    10
    Perfect
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom and Toilet
    • Stayed 1 night
    • Submitted via mobile

    Everything is perfect for skiing in the Kagura MITSUMATA. The host is very nice and helpful. We lost our luggage in the Shinkansen, the host helped us to called the JR customer support, and to find my luggage in the end!!!

    Stayed in January 2025

  • Reviewed: 3 January 2025

    9.0
    We've stayed here multiple times now and it's always been a pleasant stay.
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom and Toilet
    • Stayed 1 night

    Great location, very clean room, spacious facilities and helpful staff.

    Stayed in December 2024

  • Reviewed: 27 December 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Renovated Twin Room with Private Shower Room and toilet
    • Stayed 2 nights
    • Submitted via mobile

    the location is great,right next to the lift and the bus station.and the room is nice and tidy.

    Stayed in December 2024

  • Reviewed: 19 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Renovated Twin Room with Private Shower Room and toilet
    • Stayed 3 nights

    Nothing to mention

    Great location, right across from the Mitsumata ropeway taking you direct to the ski fields.

    Stayed in December 2024

  • Reviewed: 13 December 2024

    9.0
    Amazing for ski holidays
    • Leisure trip
    • Family with young children
    • Renovated Triple Room with Private Shower Room and toilet
    • Stayed 5 nights
    • Submitted via mobile

    Nice and friendly staff Everything available there: ski pass, equipment rental Breakfast was a nice buffet with many choices Very good location as 100m from the gondola

    Stayed in December 2024

  • Reviewed: 13 December 2024

    10
    Was superb!!
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom and Toilet
    • Stayed 4 nights
    • Submitted via mobile

    The leisure area was wide, clean and cozy, very suitable for fiends and family to have some snack and drink at night. The room was clean and the hosts ate super friendly and helpful.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Japanese-Style Family Room with Private Bathroom and Toilet
    • Stayed 1 night
    • Submitted via mobile

    Free Wifi is not working well

    Stayed in December 2024

  • Reviewed: 11 April 2024

    8.0
    Happy to stay here again.
    • Leisure trip
    • Family with young children
    • Japanese-Style Family Room with Private Bathroom and Toilet
    • Stayed 7 nights

    Not much choice for food around the area. It's ok if you do not mind trekking for around 10-15 minutes to get to the nearest place for hot food. But once you get there, I think the food is very decent. It's a real shame the hotel does not provide Japanese style breakfast. We did not try the breakfast they provided because it was just continental breakfast, and it seemed a shame to fly all the way to Japan to have toast.

    Loved the tatami room. Things were basic but clean and tidy. Really decent location to get to the slopes - it is only a 5 minute walk. The pistes were nice; great for beginner / intermediate skiers. Best is that you can take the Dragondola to go to the other valley. Owners were super nice and their daughter is soooo cute. My children enjoyed the experience.

    Stayed in February 2024

  • Reviewed: 31 March 2024

    10
    Comfy and clean budget hotel near the lift.
    • Leisure trip
    • Group
    • Renovated Triple Room with Private Shower Room and toilet
    • Stayed 3 nights
    • Submitted via mobile

    -

    Amazing Hotel very near the Lift. The owners were so nice. Very comfy family place to stay.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom and Toilet
    • Stayed 1 night

    Staff were friendly and helpful, location is great right outside Kagura ski resort.

    Stayed in March 2024

Showing 1 – 25

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