Reviews of Zentis Osaka 5 stars

Nice and modern rooms

No wardrobe in the room

Fantastic hotel. Right next to an amazing market, close to transportation, great breakfast, and loved the little Onsen and great place to do laundry in the hotel.

Nothing

Cool property with cool architecture. Interior design is really beautiful, and the hotel is comfortable and very well located.

Breakfast was not so good, and despite the rating, this is not a 5 star hotel - I would rate it as 4 stars

The reception staff were nice. The location is okay, right next to a McDonalds and family mart and was a 10-15 minute walk (in july heat) from the main station. There was tasty free tea, coffee and sweets next to the lobby. Laundry machines and little restaurant.

Hotel is average. When we checked in the room was very dirty the floor had bits all over it and shower was filthy. We complained and the room was cleaned again. The layout of the room is quite strange and made it very small and cramped. The bidet was excruciatingly slow and very cold- nothing like the other five hotels we stayed at in japan, even the public toilets at the small train stations or 7/elevens were better. BIGGEST ISSUE: my main problem at this hotel was actually the iron, there is only one for the whole hotel and its in the laundry room on the second floor. It looks like something that's a century old and takes forever to heat up. You will always have to awkwardly wait for your turn to use it or will have to awkwardly iron your clothes while others wait for you. It was incredibly inconvenient to come down in the morning or night to iron and strongly recommend the hotel addresses this issue.

Wonderful contemporary-style hotel, in a good location from which to explore Osaka. 10 min walk from train station. Comfortable facilities (lobby area, bar, laundry facilities, gym, …). Great bed and sheets. Breakfast is good, offering Japanese and international choice. A lot of restaurants in the neighborhood as well.

We had 2 connecting rooms as we were travelling as a family of 4. The room with the double bed was the smallest, while the room with 2 single beds was a lot bigger. Would be better the other way around.

The location and the staff

Small room , specially the bathroom.

The room was nice, the decor was stylish throughout. I liked that they provided Pajamas for your stay. The bed was huge but a bit bouncy.

No slippers in the bedroom. Lots of rules to follow, the check in staff were a little inflexible regarding check in timing and would only allow an earlier check in with an expensive upgrade. Doorman was semi helpful in the sense that he only helped with a quarter of the bags and left us with the balance of them. Could hear someone above pacing around and playing music. No fresh milk for the coffee in the lobby and no snacks for suite dwelling guests without a fee.

Loved the rooms, they were so clean and spacious considering it’s so close to the city in Osaka

The breakfast is very average. Glad we didn’t have it included. We paid $64USD for breakfast for 2 and what it was very lacklustre.

Easily accessible from multiple train stations and bus stops. Incredibly friendly staff. They helped us with recommendations, change for washing machines, etc. Laundry and lounge facilities were well organized and modern. Thoughtful storage solutions in the room, especially helpful in a smaller space. Neighborhood felt quite local and less tourist dense.

Can't think of anything!

Upon arrival before 12 noon ,I can check in

No bathtub