Reviews of Hotel JAL City Kannai Yokohama 3 stars
231-0023 Kanagawa, Yokohama, Naka-ku Yamashitacho 72, Japan
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewgood location
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was very nice and helpful. Which is a standard for Japan, in my experience. Even with the language barrier, the staff did their best to communicate and I really appreciated that. I also had plenty of space in my room compared to where I stayed last, which is what I needed considering all the souvenirs I had purchased.
The pillows were very thin. I was told after that it's normal in Japan but my stay before this one had softer and fluffier pillows. So my sleep wasn't the best. Also the temperature control of the water isn't the best. It's very hard to get it to a good temperature. It's either extremely hot or extremely cold. The pipes also get very hot and I burned myself the first day.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewlocation was close to port and trains. Breakfast was excellent with fresh fruit daily.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location and the size of the room.
The pillows need replacing
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI love your buffet breakfast. Your location is good and convenient for my connection to the cruise centre at the bay.
None
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGood location
NA
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe location is excellent. Near to Chinatown and cruise port.
None
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGood location and easy to reach by airport limo
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLocation
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewSo close to cruise terminal, and very clean.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe hotel was cleaned and the staffs was nice. It is close to Yokohama port, we were getting on a cruise ship . Mins away from Chinatown, World porter, and many other attractions. Close to train station as well.
It didn’t have a laundromat. We have to walk about 10 mins to do laundry.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good. Location was excellent so close to Chinatown. Staff were friendly and helpful. Room was too small to stay more than a night.
Room was too small to move freely, and hard to access suitcases in these confines.
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewI chose this hotel because it was walking distance to the train station and to the cruise terminal where I was departing from. Right from my arrival the staff were exceptionally welcoming and friendly, carefully explained the facilities in the hotel and then marked places on my map to visit during my one night stay. They even looked up an address for a pedicure but I couldn't find it the next day. The checkin staff also took the time to walk outside with me and point me in the direction of Chinatown so that I didn't have far to walk and felt safe coming back at night time.
I was not happy that when I left my luggage in secure storage for a few hours while I went out that morning that it was left in the lobby along with dozens of other bags. This left it insecure and at risk of being stolen. I would have preferred to have it kept in a locked storage room behind reception.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewFairly spacious room (and bathroom) for JP hotel standards, all amenities are available, breakfast is decent, and location is fairly convenient too right outside a minatomirai line station.