Reviews of INOVA Kanazawa 4 stars
920-0036 Ishikawa, Kanazawa, Motogiku-cho 25-3, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent room with kitchenette, bath and plenty of room. The free juices, coffee, snacks and cereals are a nice touch. Staff is excellent and very helpful. We had a personalized greeting card, bread, jam and cookies in our room upon arrival. Kids enjoyed free video and board games. Exceeded all expectations and for a family, a wonderful property to stay at.
It is a 10-15 minute walk from the Kanazawa rail station.
Thank you for your kind review. We’re happy to hear you and your family enjoyed the room, the amenities, and the games. We truly appreciate your words and hope to welcome you again:)
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewI liked the spacious apartment- it was by far the best accomodation we had in Japan. The staff was courteous and friendly and they left us a little thoughtful gift in the room. They also had free coffee, tea, miso soup and juice for the guests near the reception desk
The surrounding area wasn't so pretty but the apartment was walking distance from the station and the main places to visit and the nice apartment with a little kitchen and washing machine made up for it- we were glad we could stay there for 3 nights
Thank you for your kind words! We’re delighted to hear that you enjoyed the spacious apartment, our service, and the complimentary drinks. We’re glad the location and facilities made your stay comfortable, and we hope to welcome you again:)
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat room and super friendly staff!
None
Thank you for your lovely feedback! It’s wonderful to hear you enjoyed both the room and our staff. We look forward to welcoming you again.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewOne of the biggest room I've ever found (not only in Japan). Very well organised and managed
Nothing (There was a minor issue with the wifi the first evening but it was fully solved in the morning)
Thank you so much for your kind words! We're truly honored to hear that you found our room to be one of the most spacious you've encountered. We’re also glad you felt everything was well-organized. We do apologize for the Wi-Fi issue on the first night, and we're happy to hear it was fully resolved by the next morning. We hope to have the pleasure of welcoming you again in the future!
Thank you so much for your kind words! We're truly honored to hear that you found our room to be one of the most spacious you've encountered. We’re also glad you felt everything was well-organized. We do apologize for the Wi-Fi issu… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewThe room have complete facility for staying with family and the hotel give free flow coffee, juice, milk, bread for whole days not only brrakfast, the receptionist staff were very friendly Location only +/- 500m from Kanazawa station and easy access to station
Almost perfect, please upgrade the washing machine with dryer unit or you might provide clothlines in the balcony and allow us to hanger the wet clothes in the balcony
Thank you very much for your thoughtful review! We’re delighted to hear that you enjoyed our complimentary drinks and light breakfast options throughout the day. It’s also great to know our front desk staff left a friendly impression! We appreciate your feedback regarding the laundry facilities. Suggestions like yours are incredibly valuable, and we’ll certainly keep them in mind as we work to improve guest comfort. Thank you again, and we hope to welcome you back in the future!
Thank you very much for your thoughtful review! We’re delighted to hear that you enjoyed our complimentary drinks and light breakfast options throughout the day. It’s also great to know our front desk staff left a friendly impression! We a… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room had a great kitchen and laundry.
We checked in after hours and the external entry door code we were given when we checked in hadn't been updated to the new code. Fortunately the correct code had been sent in a message via booking.com and another guest was able to let us into the building. We found out about the incorrect door code the next morning when we mentioned the issue to staff. They were apologetic and very helpful. The room was a little bit tight to sleep 4 people comfortably.
Thank you for your feedback. We're glad you enjoyed the kitchen and laundry facilities. We sincerely apologize for the outdated entrance code and any inconvenience it caused. We're grateful you were able to enter safely and appreciate you bringing the issue to our attention. Thank you also for your note regarding the room size. We’ll keep it in mind as we continue to improve. We hope to welcome you again in the future!
Thank you for your feedback. We're glad you enjoyed the kitchen and laundry facilities. We sincerely apologize for the outdated entrance code and any inconvenience it caused. We're grateful you were able to enter safely and appreci… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewAll needed facilities, everything without any extra fee. Spacy room, shinkasens visible through the windows, but no noise, just exotic view :) Very friendly and helpfull staff - our biggest compliments to them!
Thank you for your wonderful comment! We are very happy that you chose our hotel for your first trip to Japan and that you felt at home during your stay. It was a pleasure talking with you, even if it was only for a short time. We look forward to seeing you again when you visit Kanazawa next time. Please take care of yourself for the rest of your trip and have a wonderful time!
Thank you for your wonderful comment! We are very happy that you chose our hotel for your first trip to Japan and that you felt at home during your stay. It was a pleasure talking with you, even if it was only for a short time. We look forw… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewSpacious room
Thank you for your comment! We’re glad to hear that you found the room spacious and comfortable. We hope it helped make your stay more relaxing. We look forward to welcoming you again in the future!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice size family room equipped with everything we needed for a short several days stay. We especially liked the kichenette and the bath tub. Personnel especially kind. Came early, but everything was already prepared for our stay. Prepared even a simple breakfast.
Location - easy to find with good bus connection to the city centre. Stil on walking distance to the main train station.
Thank you very much for your kind review. We’re so glad to hear that you enjoyed your stay in our family room and found it well-equipped for a short visit. Our team truly appreciates your kind words about our hospitality. Thank you again for staying with us, and we hope to welcome you back in the future!
Thank you very much for your kind review. We’re so glad to hear that you enjoyed your stay in our family room and found it well-equipped for a short visit. Our team truly appreciates your kind words about our hospitality. Thank you again f… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewExcellent amenities. great staff.
Thank you very much for your kind words! We're thrilled to hear that you appreciated our facilities and found our staff to be wonderful. Your feedback means a lot to us, and we hope to welcome you back again soon!
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewbig room size.new facility. Nice staff
A little far from train station. Walk 9-10m.
Thank you very much for your review. We’re glad to hear that you enjoyed the spacious room, our new facilities, and the staff service. As for the location, the hotel is about 650 meters from the station, which takes around 8 to 10 minutes on foot. We hope to welcome you again in the future!
Thank you very much for your review. We’re glad to hear that you enjoyed the spacious room, our new facilities, and the staff service. As for the location, the hotel is about 650 meters from the station, which takes around 8 to 10 minutes o… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewExceptional experience in every way - the kind and helpful staff, good location, amazing apartment, amazing value, etc. One of my highlights of this trip!
Thank you so much for your wonderful review! We’re truly delighted to hear that your stay with us was one of the highlights of your trip. It means a lot to know that you appreciated the location, the apartment, the value, and especially our staff’s hospitality. We hope to welcome you back again on your next visit to Kanazawa!
Thank you so much for your wonderful review! We’re truly delighted to hear that your stay with us was one of the highlights of your trip. It means a lot to know that you appreciated the location, the apartment, the value, and especially our… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNice small apartment style room. Even has massage chair and washing machine. Comfortable for my family. Has free simple breakfast in the lobby. Its 10 min walking from kanazawa station.
Parking is not free if u book through booking.com you pay 1100 yen per day. Pillows are abit hard .
Thank you very much for staying with us and for taking the time to leave a review. We’re glad to hear that you and your family enjoyed the comfort of the apartment, the massage chair, and the in-room facilities like the washing machine. We’re also happy you liked the simple breakfast in the lobby. Regarding the parking fee and pillows — thank you for your feedback. Please note that parking is free for some direct bookings, but as you mentioned, it may be charged when booking through certain platforms. We understand that pillow comfort can vary from guest to guest, and we’ll look into how we can provide better options in the future. We hope to welcome you again on your next visit to Kanazawa!
Thank you very much for staying with us and for taking the time to leave a review. We’re glad to hear that you and your family enjoyed the comfort of the apartment, the massage chair, and the in-room facilities like the washing machine. We’… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe room was very clean and spacious, with kitchen, laundry and they had a massage chair! The only down side was that we only spent one night there.
Thank you very much for your kind words! We’re so glad to hear that you found the room clean, spacious, and well-equipped with the kitchen, laundry, and massage chair. It’s wonderful to know you enjoyed your stay — even if it was just for one night! We hope to have the chance to welcome you back for a longer visit next time.
Thank you very much for your kind words! We’re so glad to hear that you found the room clean, spacious, and well-equipped with the kitchen, laundry, and massage chair. It’s wonderful to know you enjoyed your stay — even if it was just for o… Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewLoved the comfort of the apartment. A little further from train station than we would have liked but appartment itself was great.
Far from restaurants.
Thank you for sharing your thoughts with us. We’re glad you found the apartment comfortable and hope it gave you a relaxing stay. We understand that the distance from the restaurants might have been a bit inconvenient. If you return, we’d be happy to recommend some great nearby places to eat! It was a pleasure to host you, and we truly look forward to welcoming you back in the future.
Thank you for sharing your thoughts with us. We’re glad you found the apartment comfortable and hope it gave you a relaxing stay. We understand that the distance from the restaurants might have been a bit inconvenient. If you return, we’d b… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewShoko on the front desk was super for friendly and helpful. The room was spacious and a cot was offered for our 9 month old. It was located walking distance from the station and had a laundry and dry room and a good space in the lobby to hang out.
Thank you so much for your wonderful review! We’re delighted to hear that Shoko made a positive impression with her friendly and helpful service. It’s great that the spacious room and cot helped make your stay comfortable for your little one. We’re also happy you enjoyed the convenient location and the laundry and drying facilities, as well as the lobby space to relax in. It was truly a pleasure to host you and your family, and we look forward to welcoming you back again!
Thank you so much for your wonderful review! We’re delighted to hear that Shoko made a positive impression with her friendly and helpful service. It’s great that the spacious room and cot helped make your stay comfortable for your little on… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe facilities are great. Room is fully equipped, including a kitchen, and washing machine. We got a suite, so it was quite spacious. Reception area has some snacks and drinks for guests.
None
Thank you so much for your lovely review. We’re really glad you enjoyed your stay. But more than anything, we’re happy we had the chance to host you. It was a pleasure having you with us, and we truly hope to see you again someday. Until then, take care and safe travels!
Thank you so much for your lovely review. We’re really glad you enjoyed your stay. But more than anything, we’re happy we had the chance to host you. It was a pleasure having you with us, and we truly hope to see you again someday. Until th… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe availability of the owner, the location (really close to the train station), the number of beds. Overall, i liked everything !
N/A
Thank you very much for your kind review! We’re glad you appreciated the convenient location, the number of beds, and the availability of our staff. We hope to welcome you back again soon!
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewSo much space. Separate toilet room. Kitchenette. Separate study. Sliding walls to have another Separate bedroom. E friendly. Own washing machine and a drying room. Great service.
All good.
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious layout, including the separate toilet, study, and bedroom areas, as well as the kitchenette. We’re also glad you found the in-room washing machine and drying room convenient, and that our service met your expectations. It’s great to know everything was to your satisfaction—we truly appreciate your kind words and hope to welcome you again soon! Warm regards, INOVA Kanazawa
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious layout, including the separate toilet, study, and bedroom areas, as well as the kitchenette. We’re also glad you found the in-room washing ma… Show more