The provided towels were small and thin. The best access is via taxi, as the property is located up a steep hill; however, it is a short ride to the nearest station.

We really liked the layout and amenities in our room - both modern and traditional. With high ceilings, two generously sized futon mattresses, a small desk and multiple places to sit, it felt spacious and comfortable. The highlight is definitely the open-air onsen on a private terrace with views of the trees. The temperature can easily be adjusted with the provided cold water tap. They provide yukata to wear as well. There are free drinks in the lobby, as well as a small gift shop. The meals were fantastic and included beef, fish, noodles, an assortment of small bites, and a flight of desserts. Breakfast was a traditional Japanese assortment. Everything was fresh and tasty and very filling. The staff even went above and beyond packing up some of our meal to go when our child needed to go back to the room in the middle of dinner.

Stayed in July 2025

We enjoyed the traditional breakfast and dinner but do think it could benefit from less fish and more meat or vegetable options.

The room was spacious, very clean and the perfect place to relax. We especially loved the private onsen attached to the room. The free, unlimited drinks was a nice touch.

Stayed in June 2025

The price is high, but that was true for all places in the area, not only this one. The location is not the most convenient but at least it is not too far from a train station (if you don't mind taking stairs).

The room was very nice and spacious, and the baths were good and not crowded when I went, they have an inside and an outside one. Food was amazing and definitely worth booking dinner and breakfast. The area is definitely worth one or two days.

Stayed in May 2025

There was no option for kids meal but my daughter ate rice and sashmi, so she was OK

We really enjoyed this place, I loved the location it was so pretty. We enjoyed going to Forest Adventure in the morning and then followed by booking a private onsen and lunch next door. Perfect location for family wanting to do this. The train station is gorgeous. Food was fantastic and lovely staff.

Stayed in June 2025

Nothing

We loved staying here, the highlight of the stay was the breakfast and dinner service! To eat the traditional Japanese way was such a unique experience. To pay for a service like this in Australia would cost hundreds so overall the cost of the stay in our eyes was great value! We did a lot of walking, so to be able to retreat in the onsite onsen was so nice. Warning if you can’t walk much there, it is on a steep property, so to walk to the train station is a lot of stairs. Also consider this with luggage we recommend getting a taxi from the train station, it will drop you straight to your door.

Stayed in May 2025

It was up a steep incline however there was a complementary bus down and back to the hotel

It was spacious and very clean

Stayed in June 2025

Nice breakfast & dinner, nice room, nice private onsen

Stayed in May 2025

Small matter but the room looked a little too modern so it didn't have the old-school ryokan charm we were looking for.

Booked a room with private onsen. The onsen faces the mountain so it felt like we were in nature while soaking. The kaiseki dinner was pretty good too. Not as exquisite as the higher-end ryokans but the food was nice, with free-flow alcohol.

Stayed in April 2025

The onse is on all the time. In the night the gentle bluster disturbed me, so I did not sleep well. But for others in the family it was not an issue.

Very clean big rooms. We had the one with private onse. Very good, tasty restaurant

Stayed in April 2025

Nothing

Beautiful place, friendly staff, amazing food. Both the evening meal and the breakfast were amazing. Immaculate rooms and the private hot spring fed bath was a delight.

Stayed in April 2025

The approach to the location at night is a bit tricky

The overall experience in at the location was splendid. The helpfulness of the staff, cleanliness of the rooms & both private & public onsen were fabulous. The spread at the breakfast was also good. Overall a Must Stay for tourists planning a visit to Hakone

Stayed in April 2025

I wish there was free water alongside the free soft drinks and alcohol. I was confused getting to the hotel since there’s 2 stations named Tonosawa. I took a bus to the hotel the first night and almost got hit by a car crossing the street lol. Use the local train station instead

Big spacious room with pretty views. The private open-air bath was clean and used constantly. The hotel lends yukatas to wear around the property and they’re cute and comfy. Food was delicious and super filling.

Stayed in March 2025

Directions on how to arrive would have been helpful. If not driving, it can be difficult

The rooms were lovely with the outdoor balcony onsens. Included meals were fabulous for dinner, very traditional.

Stayed in December 2024

The location is a bit remote, we found it easiest to get there by train - the station is about as far away as the next bus stop, but you don't have to walk up as many stairs and have a more even surface for rolling suitcases.

We had one of the onsen rooms and it was fabulous, very clean and new, exactly like shown in the pictures. The booked dinner was amazing as well, they were able to accommodate special wishes and it was a very luxurious experience.

Stayed in November 2024

Thin toilet paper

Good onsen Big room, nicely designed Very good breakfast

Stayed in November 2024

We only regret not staying longer. Tonosawa Ichinoyu Shinkan is a fantastic place!

We booked one night in a room with a private bath. The experience was fantastic. We were welcomed by friendly staff at the reception, who explained everything in detail. You can pick up a yukata that you can wear at all times in the ryokan. The room was spacious, with two futon beds and a 3-tatami space for lounging after a bath. The terrace with the bath was closed from others' view by a wooden fence but you could still see the greenery nad trees. The dinner was superb. We ordered an extra sashimi set and it was almost too much to eat in one sitting. The signature grilled sea bream was delicious beyond telling. You can walk to the ryokan from Hakone-Yumoto station - although the hill may be a bit steep for some and it may be very difficult with a large luggage.

Stayed in May 2024

Beautiful onsens - both the one in room and the shared facilities. Excellent dinner — classic ryokan fare but a bit modern

Stayed in April 2024

The room was a little dusty, but that was our only complaint.

The rooms are quite traditional and quaint and it is in a very quiet area. It is a little removed from the main area, but it is a 15 minute walk away from town or you can get the train up, and then it's a 5 minute walk We didn't try the public onsen, but had a private one in our room and it was lovely. We ended up having dinner there and it was an incredible meal for great value in our opinion

Stayed in April 2024

The walk from the Tonosawa bus station to the hotel was arduous with baggage. It seems to me the hotel could put instructions how to get there from above so one could walk down instead of up.

The personal rotemburo on the room balcony was relaxing. The dinners were outstanding. The staff was very friendly.

Stayed in April 2024

The private tub we had was amazing

Stayed in April 2024

Location wasn’t very easy to reach with luggage without a taxi. Ok once there.

Friendly staff, private onsen, lovely food for dinner.

Stayed in March 2024

Was a bit of a hike to train station and taxis a bit hit and miss. Would have been lovely had the staff had enough English to explain the food and kimono etiquette etc

Traditional Japanese experience . Beautiful surroundings . Loved the Japanese baths

Stayed in April 2024

Nothing really if you’re prepared for a bit of a walk

The food was spectacular

Stayed in March 2024

The room was comfortable although an indoor shower would've been nice after the in-room onsen. The dinner was fabulous, fresh and included drinks! Breakfast was also very nice. Best of all, the onsen experience was most relaxing and soothing!

Stayed in November 2023