Reviews of Hotel SUI Kobe Sannomiya by ABEST 3 stars
650-0004 Hyogo, Kobe, 2-1-20 Nakayamatedori, Chuo-ku, Japan
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewpublic baths!
price on high side
Dear Guest, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and appreciated our public bath, as reflected in your comment, “Fun! Public bath!” It brings us great joy to know you were able to relax and unwind during your time with us. On the other hand, we sincerely acknowledge your concern regarding the room rate, which you mentioned felt “a bit expensive.” Our pricing varies depending on demand and availability, but we will continue striving to provide services and facilities that meet and exceed the value our guests expect. We truly appreciate your honest feedback and hope to have the opportunity to welcome you again in the future. Sincerely, Hotel SUI Kobe Sannomiya Front Desk – Horio
Dear Guest, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and appreciated our public bath, as reflected in your comment, “Fun!… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation was only about 5 min walk from Sannomiya station, if getting off at Kobe station or shin kobe you'll need to get a taxi, about $12 au Free drink at 6pm and Free snack at 8pm which I actually didnt have as I was too full from the Steak Restaurant Breakfast was ok for the price you pay , while hotel in a very busy Club Street, its was very quiet in Room and I did find a great steak Restaurant about a 2 min walk out on the main street
A long walk to the Port , but ok as lots of shops along the way, and onsen is small, I would stay here again though as this was minor
Dear Janet, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your detailed feedback. We are glad to hear that our convenient location near Sannomiya Station suited your needs, and that despite being in a lively area, your room was quiet and comfortable. It is wonderful that you found nearby dining options to enjoy, including the steak restaurant you mentioned. We appreciate your positive comments about our free evening drinks and snacks, as well as the breakfast offering. Although our onsen is modest in size, we’re pleased it did not detract from your overall experience. Thank you again for your kind words. We look forward to welcoming you back on your next visit to Kobe. Hotel SUI Kobe Sannomiya Front Desk – Horio
Dear Janet, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your detailed feedback. We are glad to hear that our convenient location near Sannomiya Station suited your needs, and that despite being in a lively … Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewJapanese chazuke breakfast. Common bath
Location-right in the middle of city night life. Outside could be noisy, but New York City may be same way.
Dear Yoshiko, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback. We appreciate your kind words about our affordable rates and the Japanese-style ochazuke breakfast, as well as the large public bath. It is gratifying to know you enjoyed these aspects of your stay. We understand your concerns regarding the location being in the heart of the city nightlife, which can sometimes be noisy. As you noted, this is a common aspect of vibrant urban areas like New York City as well. We apologize for any inconvenience this may have caused and appreciate your understanding. Your feedback is valuable to us as we strive to balance convenience with guest comfort, and we will continue to work on improving the overall experience. We hope to have the opportunity to welcome you again in the future. Hotel SUI Kobe Sannomiya Front Desk – Horio
Dear Yoshiko, Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback. We appreciate your kind words about our affordable rates and the Japanese-style ochazuke breakfast, as well as the large public bath.… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGreat location in Sannomiya, within walking distance to Shin-Kobe Station. The staff were incredibly friendly and helpful. My wheelchair-accessible room was spacious with a large, well-designed bathroom. Highly recommend this hotel, and I’ll definitely book again if I return to Kobe!
Dear Guest, Thank you very much for staying with us at Hotel SUI Kobe Sannomiya, and for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed our convenient location, friendly staff, and especially that your wheelchair-accessible room met your expectations in both space and design. Your kind words mean a great deal to us, and they serve as great encouragement to our entire team. We would be truly honored to welcome you back again if your travels bring you to Kobe in the future. Thank you once again for your recommendation! Warm regards, Hotel SUI Kobe Sannomiya
Dear Guest, Thank you very much for staying with us at Hotel SUI Kobe Sannomiya, and for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed our convenient location, friendly staff, and especially t… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewIn spite of the language barrier, the staff went to great lengths to communicate and fulfill our needs, always with a smile.
Nothing! Everything was just perfect. Excellent service for a very reasonable price!
Thank you very much for staying at Hotel SUI Kobe Sannomiya. We also sincerely appreciate your warm feedback. We are truly honored to hear that, despite the language barrier, our staff’s smiles and efforts helped you feel comfortable and meet your needs. Your kind words such as “everything was perfect” and “excellent service at a reasonable price” are a great encouragement to all of our team. We will continue striving to improve our service so that all guests can enjoy a satisfying stay. Should you return to Kobe, we would be delighted to welcome you again. Sincerely, Yoshioka – Front Desk Hotel SUI Kobe Sannomiya
Thank you very much for staying at Hotel SUI Kobe Sannomiya. We also sincerely appreciate your warm feedback. We are truly honored to hear that, despite the language barrier, our staff’s smiles and efforts helped you feel comfortable and m… Show more
Reviewed: 11 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe location was good.
No coffee or water in the room, pillows were uncomfortable.
Thank you for using Hotel SUI Kobe Sannomiya and for sharing your valuable feedback. Thank you for your valuable feedback. All of our staff will continue to make efforts to provide you with service that satisfies you. If you have the opportunity, please use our service again. We look forward to meeting you. Hotel SUI Kobe Sannomiya Front Desk jin
Thank you for using Hotel SUI Kobe Sannomiya and for sharing your valuable feedback. Thank you for your valuable feedback. All of our staff will continue to make efforts to provide you with service that satisfies you. If you have the opport… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewThe staff were very friendly
The pillows were hard
We, all of staffs, really appreciate that you came to our hotel this time. All of our staff value being customer-focused, so these warm words are a great encouragement to us. We really appriceiate your good words for us even though we are in progress. Your comment became a good motivation for us to make our services better. Thank you so much.
We, all of staffs, really appreciate that you came to our hotel this time. All of our staff value being customer-focused, so these warm words are a great encouragement to us. We really appriceiate your good words for us even though we are i… Show more
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewSingle room was more than adequate — larger and more spacious than many single room business hotels of major cities in Japan. Very clean, comfortable sheets and blanket. Room and toilet and bath were perfect. Communal hot bath at level 1 was also nice, especially to warm up in the autumn cold. The best bit of the hotel was the dining area at reception: free coffee (and tea) all day, free alcohol 5-7pm (!), free onigiri 8-10pm (!!). I didn’t have any alcohol, but the onigiri as a snack was appreciated one evening. (To be fair, such good food in Kobe and especially around the hotel, the onigiri wasn’t really needed). It was simply a nice space to unravel — if you could peel yourself off Japanese tv in the room! Service is generally good. The location is fantastic— not too far a walk from Sannomiya Kobe station, walkable from Shin Kobe though quite a distance. Walkable to Kitano district. Lots of food options, all around. Walkable to port area. Best of all, walkable to start point of Kobe marathon 😄
Windows doesn’t seem very sound proof. I could hear crows cawing and ambulances but once I turned on my white noise machine, it was ok.
Dear Dening, Thank you very much for choosing Hotel SUI Kobe Sannomiya and for sharing your detailed and thoughtful review. We are delighted to hear that you found your single room spacious, clean, and comfortable—exceeding your expectations compared to many business hotels in major Japanese cities. It is wonderful to know that the room, bathroom, and shared onsen on the first floor helped you relax and warm up, especially during the chilly autumn season. We are also glad you enjoyed our front dining area with its complimentary all-day coffee and tea, free alcoholic drinks during happy hour, and free onigiri in the evening. It’s great that the snacks provided were a convenient option even though Kobe offers many delicious dining choices nearby. Your comments about the location are much appreciated. Being close to Sannomiya and Kobe stations, within walking distance to the Kitano district, harbor area, and the start point of the Kobe Marathon, we hope made your stay even more enjoyable. Regarding the noise from outside, we apologize for any disturbance caused. We appreciate your understanding and are glad that the white noise machine helped mitigate it. Your feedback about service is encouraging, and we will continue striving to provide the best possible experience for our guests. We look forward to welcoming you again whenever you visit Kobe. Hotel SUI Kobe Sannomiya Front Desk – Horio
Dear Dening, Thank you very much for choosing Hotel SUI Kobe Sannomiya and for sharing your detailed and thoughtful review. We are delighted to hear that you found your single room spacious, clean, and comfortable—exceeding your expectati… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewMy decision to stay here was influenced by a previous stay at Hotel Sui in Kobe which is the flagship hotel. That hotel had bigger rooms, a great location, and extremely helpful staff. Kanda location is very different. I've stayed in APA hotels many times and was thinking it would be a much different experience. It was and was not. The hotel itself was well-maintained and the free coffee/tea offered in the common lobby was a nice alternative to very small rooms. This hotel is just a tad better than an APA hotel experience.
Very small rooms.
Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback. We are honored that your previous experience at Hotel SUI influenced your decision to stay with us. We are glad to hear that you enjoyed our convenient location, friendly staff, and the complimentary coffee/tea service in the lobby. However, we apologize for not meeting your expectations with the room size. We will continue to work on improving our facilities and services to ensure a more comfortable stay for all of our guests. Thank you for your valuable feedback. We hope to have the opportunity to welcome you again in the future and provide you with an even better experience. Hotel SUI Kobe Sannomiya Horio
Thank you very much for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback. We are honored that your previous experience at Hotel SUI influenced your decision to stay with us. We are glad to hear that you enjoyed our conveni… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewGreat location, great breakfast, clean rooms with everything you need. Wonderful helpful staff.
Nothing, it was great!
Thank you for selecting us out of the many possible places here. We are really honored for getting awesome review. We try to continue pursue the comfort and stisfaction for the guests not to ruin the precious time. If you have a plan to come back to Kobe, please come back here to Hotel SUI Kobe sannomiya too. We are really looking forward to seeing you again here.
Thank you for selecting us out of the many possible places here. We are really honored for getting awesome review. We try to continue pursue the comfort and stisfaction for the guests not to ruin the precious time. If you have a plan to co… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewFrom the outside and into the lobby, the hotel is very nice. The staff were all were amazing but as soon as you seen the room, being impressed takes a huge turn. Everything about the property seems modern and up-to-date except for the rooms. It’s not because they are small, they are just not updated.
The rooms are horribly outdated!
Thank you for taking the time to write to us. We appreciate customers who let us know when things are not right. We apologize if our service did not meet your expectations. We are currently investigating the cause of this problem. We are looking into the matter and will let you know what we find out. We will make every effort to see that this never happens again. Again, we apologize for the inconvenience we caused you. We hope we can serve you again.
Thank you for taking the time to write to us. We appreciate customers who let us know when things are not right. We apologize if our service did not meet your expectations. We are currently investigating the cause of this problem. We are lo… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewFree drinks at 5-7pm, free onikini at 8-10pm. Small Onsen on the ground floor. Love the black out curtain! 100% block out the light. Staff are friendly.
The walls around the toilet were not clean. It had many blood spots on it, which I needed to clean it as I had a toddler with me. The fridge was so small, it can only fit a few cans of drink.
Thank you for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback with us. We're delighted to hear that you enjoyed the complimentary drink service, the small on-site public bath, and the blackout curtains in the room. We're also glad to know that our staff made you feel welcome. However, we sincerely apologize for the cleanliness issue you experienced around the bathroom walls. This does not meet our standards, and we will take immediate action to address this and ensure that the cleaning is thorough. We also appreciate your feedback on the refrigerator size, and we will look into this for future improvements. Your feedback is invaluable in helping us improve, and we hope to welcome you back soon with an even better experience. Hotel SUI Kobe Sannomiya Horio
Thank you for staying at Hotel SUI Kobe Sannomiya and for sharing your feedback with us. We're delighted to hear that you enjoyed the complimentary drink service, the small on-site public bath, and the blackout curtains in the room. We&… Show more