I stayed in this hotel for one night. But my short stay meets the expectation. The location of the hotel is convenient for me to catch another flight. The staffs are super friendly and professional. The room is clean, the hotel restaurant provides delicious food.

Stayed in August 2025

Airport shuttle is great

Stayed in August 2025

I requested from reception to keep a very small bag with shoes in it for a few days so that the owner, a friend of mine can come and collect. They refused so I had to dispose it. It was a weird experience. How come such a large hotel can not keep a very small bag for a few days. The excuse was that the bag owner did not have a reservation for that day. What an excuse, I am a customer and I am staying there that should have been enough.

Hotel is nice with clean and comfy rooms.

Stayed in September 2025

Wait for shuttle bus

Great value. Friendly staff. Nice rooms free shuttle

Stayed in August 2025

Excellent location in relation to the Narita airport. We liked very much the availability of shuttle services to the airport and to the Aeon Narita mall. Room was spacious. The price and room area were excellent, especially when compared to Tokyo.

Stayed in August 2025

The bathrooms are a bit dated so could definitely use some renovation. The pool is inside a Wellness Centre type setup which was quite strange. You have to wear a swimming cap, shower before entering the pool and men have to enter via a different locker room than women. It’s like a Japanese Bath House setup so we found it a bit strange with trying to take the kids there compared to a Western hotel. There was also only one Restaurant on site which only served a buffet, no a la carte menu. It would be nice if there was a bar or cafe type setup where you could go for a casual coffee or drink.

The property is very close to the airport, the walk from Terminal 3 was fine with luggage, although the walk way does have a couple of rough patches. The rooms were clean and suited us for our overnight stay on arrival.

Stayed in August 2025

Dated rooms, the shower curtain needs to be changed. I would say it should be 3.5 stars based on Asian hotel comparisons.

We chose this hotel for its proximity to the airport as we wanted a pit stop before catching our flight. Staff was amazing and very accommodating.

Stayed in August 2025

Very good location for airport late arrivals or early departures. ProvideseExcelent shuttle bus service.

Stayed in August 2025

Food and beverages were a bit expensive compared to other places.

It was a decent stopover before a flight. Staff were helpful and friendly considering the huge volume of guests staying. Regular bus services (every 20 to 30 minutes) to all the Narita airport terminals.

Stayed in August 2025

Nothing

Comvenient locatiom, free airport and town shuttle which was great. Coin laindry at east wing. Staff polite and helpful. Room ok. Great price for this hotel

Stayed in August 2025

No restaurant outside of the hotel; best option is taking hotel shuttle bus to airport terminal 1 or 2 for meal choices. Everything except room costs extra, including but not limited to swimming pool, sauna, fitness room, and coffee station in the lobby. In case the guest lost a room key, it will cost ¥10,000 as a penalty. This is stated in the room key paper pocket but I never heard of this policy from any other hotels I have stayed worldwide.

Close to Narita airport and free shuttle bus running every 20-30 minutes.

Stayed in August 2025

TV! Add Netflix. Only English station was CNN which i find repulsive with their left wing political views. WOWWOW did have a couple of good movies on Thursday eve, but on Friday it went back to Japanese programming. Pool usage fee was a bit high. Drug store should open earlier (1000).

Staff was outstanding! All of them. Room was very nice, although I found the tub floor a bit slippery. I'm 73 so kind of old. Shuttle busses were outstanding. On time everything. Japanese bath was outstanding. I have never experienced one. Loved it. Our bath houses in Korea are similar. Dinner buffet was satisfactory. Restaurant wait staff was great. Maids were also friendly and did great work.

Stayed in August 2025

Convenience, excellent restaurants Buffet, shuttle bus to airport every 30 min, staff very helpful

Stayed in August 2025

It didn’t mention there was a charge for the pool and it was a lot.

Size of room for Japan and excellent airport transfers.

Stayed in August 2025

An excellent hotel for passengers flying from Narita Airport.

Stayed in August 2025

Not walkable, no footpath or anything to the outside, no restaurant really close.

Right next to the airport with shuttle busses every 30 Minutes after 5 am, tasty Buffet.

Stayed in August 2025

Far away from tokyo

Great location to airport but nothing else around to do

Stayed in August 2025

I booked 2 times for my trip to JP. 2 times in my bathroom had hair on the wall and counterparts

quiet and comfortable

Stayed in August 2025

Facilities

Stayed in August 2025

Fantastic price/quality balance

Stayed in August 2025

Restaurant should close a bit later than 9pm (buffet) and 9:30pm (à la carte)

Shuttle service to the Narita terminals. Excellennt value for the price!!!

Stayed in August 2025

The room was nice and spacious. It must have been one of the recently renovated rooms .

Stayed in August 2025

Didn't like that asked for late check-out and they charged more than original booking for 6 hours extra..ripoff.

Very handy to airport after long flight and free shuttle was great. Good size rooms.

Stayed in August 2025

Meal prices were expensive

The shuttle was fantastic for convince and destinations.

Stayed in August 2025