Nice quiet place. Arguably a little secluded but it was a good thing. Ample parking available. Food was exceptional. Hotel shop had many unique and interesting items for sale. Close to Okhotsk Chipmunk park and a number of other museums.

Stayed in July 2025

The area is very quiet, a big empty field in front, and a sport area around it. Not much going on. It's a walk to the Lake, and the nearest point to the Lake from the hotel was not very scenic, or suitable for relaxing around.

The service staff that attended to us was really good. From her badges, it seems like she can speak 4-5 languages. Very professional, thoughtful (brought up a diaper bin seeing we have a toddler). The room was big and comfortable. The DIY pizza at dinner is a good idea, toddler son enjoyed preparing his own pizza ingredients.

Stayed in June 2025

Some maintenance needed on wooden structures like outdoor decks and railings.

The staff were so genuinely friendly and welcoming.

Stayed in July 2025

The dinner and breakfast buffet spread is great.

Stayed in June 2025

Probably the room we stayed was a bit old and the bath room is too small.

The Onsen facility and the food in Cota restaurant with friendly staff members in the service.

Stayed in June 2025

Small bathrooms.

Lovely, enjoyable property.

Stayed in May 2025

We had a standard twin, the main room was more than adequate but the toilet/shower was ridiculously small.

Brilliant staff, fantastic breakfast and dinner for a buffet

Stayed in May 2025

Too early check out.

Breakfast and dinner buffet is beyond my expectation.

Stayed in May 2025

Food buffet was a bit limited

Location and beautiful facilities Wonderful staff

Stayed in April 2025

I particularly appreciated the hospitality, kind and ready service. When we arrived, staff rushed out to greet us and helped with the luggage. Then we were given a warm towel to refresh ourselves. When we checked out , breakfast packs were ready for us to take away as we had an early flight to catch. I particularly liked the lounge with soft music and a good selection of differently designed and very comfortable chairs. There’s also a drink station outside the lounge which guests can help themselves to hot and cold drinks. Our room was spacious and I could use a wheelchair, provided by the hotel, to move around. There’s not much to do in the hotel. The onsens are very nice but I couldn’t use them as the steps down to the pools are too steep for me. I had a chilled and comfortable time, at the hotel.

Stayed in April 2025

Not good restaurant, with average food, poor selection, repetitive and bland. Absurd breakfast hours: such a short window that pushes everyone at the restaurant like rush hours at the same time.

Beautiful onsen. Large room. Clean facilities. Receptionist staff very polite.

Stayed in March 2025

Really liked the rooms.....the staff.....all the facilities.....and meals

Stayed in February 2025

Property was beautiful in the side of Lake Abashiri. Staffs were friendly although speaks a little English, they still managed to help. Lunch and breakfast is superb

Stayed in February 2025

There was ( not hotel fault) no control in the onsen- people were not cleaning themselves before getting in the onsen, entering with clothes, screaming, having kids run around, washing their clothes in the bath basins with the body soap and foaming all over the floor making it further slippery, no repay for others and spoiling the relaxing atmosphere onsen is supposed to be

Great property grounds, amazing staff and food. Our room was very dated but ok and good size.

Stayed in February 2025

Nothing to say

Just amazing! the service is flawless, food extremely delicious, the location is perfect and facilities are all you need to enjoy your stay, relax and unwind. The staff is extremely helpful and the attention to detail is out of this world!

Stayed in January 2025

Room can be better. It should be upgraded to align with the lobby & lounge area.

Like the lobby area, lounge and the attentive of staffs

Stayed in December 2024

Fabulous buffet breakfast and dinner. Great common areas for sitting and relaxing. Nice onsen. Comfortable room.

Stayed in October 2024

Breakfast can be better especially on the western side.

Room was exceptional , facilities, staff, spa -all very good.

Stayed in October 2024

The whole experience was excellent

Stayed in September 2024

Nothing close by so have to taxi everywhere but I guess that’s also a plus because it’s peaceful and quiet

Beautifully designed with local style, comfortable western bed option but with a ryokan feel. My room with the private onsen was the best. Half board of breakfast and dinner included, with surprise meals beginning on the 3rd night of stay. I stayed for a week.

Stayed in May 2024

Dated, feels like an old hotel although there were refurbishments. The Onsen is pretty meh although it looks grand outside. Not very clean too as the same trash at the Onsen is observed overnight.

Stayed in June 2024

nothing!

The buffet spread for both breakfast & dinner were good, especially the DIY hotpot in the cool weather. Staff were friendly, everywhere is clean. The hotel provides everything we wanted, there is nothing else to ask for. It is a pity that I only stayed for a night but will definitely be back

Stayed in June 2024

NA

Very nice

Stayed in June 2024

The disadvantage is that the bathroom in the room is a bit old, but the large bathing lounge area is great.

The environment and atmosphere are good. Lobby is very unique and comfortable, and it has the design influences from the culture of the northern ethnic group. Both dinner and breakfast are buffet style and both are delicious. I prefer breakfast. I will come back if I have the chance. The staff is very friendly and welcoming.

Stayed in June 2024