Reviews of 和正堂・禅 3 stars

Customer service was really great. We had large luggage bags that front desk staff helped to carry into the hotel and helped us to arrange luggage forwarding onto the next part of our trip. We ordered the breakfast set for our stay and it was a lovely start to each day. It alternated between Japanese style and Chinese breakfast. Staff are friendly and eager to ensure your stay is as comfortable as possible.

Location whilst convenient - nestled in between shops and walking distance to train station and 7-11 - was challenging in terms of access e.g. bringing luggage due to slope, uneven cobble stone pathway to the entrance and it was a little challenging to locate initially too. I wouldn't recommend this accommodation for anyone with mobility issues or elderly. Commute time and expense to other locations eg Kobe town has to be set aside if needed.

The staff was very friendly and helpful, not just for our stay but helping us find transportation options and luggage storage. The breakfast was also delicious.

The pathway to get to the property itself is quite difficult, with many sets of stairs and a rocky pathway that makes it difficult for people with large and heavy suitcases.

Almost everything was excellent! We used the private onsen bath a lot - this is a perl of the hotel. Also we walked in yukatas that they provided to us in the city, it was a lovely expérience. The breakfast is fulfilling. The house looks very cozy and traditional. The location is the best. Overall very welcoming feeling. We would stay again.

Small details to consider to improve: add small plates and spoons in apartments. My pillow had some plastic tubes, that made it very uncomfortable, so I replaced it with the floor pillow - maybe provide a normal pillow for the choice to sleep on.

It was in a beautiful location and such a comfortable stay.

Cleanliness, big bath tub and Scenic entrance view and room view.

Too small was basin.

Everything was great, would definitely return.

The initial getting there was a bit challenging but overall very good location with easy access to both hot springs and surrounding shops. The environment is very relaxing and peaceful.

Very good for value. Kin-no-yu offer.

Location is up on the hill. Too many steps to climb to reach the entrance of the facility.

I loved the surroundings and the actual room I stayed in. Everything was very picturesque, had a traditional feel but modern enough to be comfortable.

I didn’t like that I only stayed one night. I should’ve booked at least two nights because it was amazing.

1. In the centre of Arima onsen; 2. Very unique Japanese style; 3; House made breakfast; 4 Free entrance to close by springs; 5. Exceptional client-orientation;

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The hotel is very difficult to find as they dont write the name of the hotel anywhere.To find it you need to go through some other hotels parking lot and then take a guess if this is the correct place since everything is in Japanese.

Nice space for our family of 4 to stay in. Excellent location, quiet yet close to many shops and restaurants. Although it did not have a functioning spa when we stayed there, they provided vouchers for the public spas and it was a much more affordable option than the hotels with private spas. Plus my wife and I paid for a 1-hour private spa at one of the other hotels which worked out much cheaper overall than staying there.

Beds padding is okay but not as comfortable as some other ryokans we stayed at. It would be nicer if the hotel had their own spa as an option since the public baths are quite busy.

A good basis to explore and enjoy Arima Onsen. A small hotel located in the heart of the town with friendly service.

Staff was super friendly and we loved the breakfast and dinner. Highly recommend this place

So this hotel is located right next door to the Tenjin hot spring source. It’s very close to the Kin no Yu hot springs. There are 2 ways to walk to the hotel from the bus stand one involves climbing stairs which is shorter. There is a slightly longer route still walkable in 10 minutes, without stairs, as well. Best to pack light. The property itself is beautiful with the sweetest lady at the front desk. They don’t have an onsen in house but they give you free coupons for the public baths. The rooms are relatively large Japanese style rooms with tatami floors. The room had a large traditional looking bath with regular water as well. Breakfast was splendid. Be prepared to sit on the floor though.