Reviews of Haneda Excel Hotel Tokyu Haneda Airport Terminal 2 4 stars
144-0041 Tokyo-to, Ota-ku Haneda Airport 3-4-2, Japan
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat location hotel.
Bland and souless
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewLocation is very convenient.
I didn't get to use any of the facilities, as we only stayed for the night before our flight. Nothing much to share here.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewCheck in was really a challenge and required assistance from about the only person who spoke english
Better awareness of requests made about airport facing room
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location was amazing for the airport. Rooms were clean and comfortable.
Lack of other amenities such as separate bar, gym, or outside terrace.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe hotel is directly connected to the terminal 2 of Haneda airport which is very convenient. The room was spacious and the staff were very helpful, especially with the luggages.
The humidity in the room (we stayed in late August) was a little uncomfortable. There was a little scent in the bathroom, we assume that it was due to the ventilation not working (within the bathroom)
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood restaurant, exceptional room and facilities. Perfect for catching a morning flight as there is no stress in to the hotel on time.
Perhaps a little out of my usual price range, but worth it to de-stress an early morning flight.
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our restaurant and found the room and facilities exceptional. It's great to know that our location helped make your early morning flight less stressful. We appreciate your understanding regarding the pricing, and we're glad you felt it was worth it for a relaxing experience. We hope to welcome you back for another stay soon!
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our restaurant and found the room and facilities exceptional. It's great to know that our location helped make your early morning flight less stressful. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe young lady checking me out was delightful and extremely helpful . Offered assistance . So different to the checking in process
The young clerk booking me in was rude and sullen . Did nothing to welcome me to the hotel
Thank you for sharing your feedback with us. We are thrilled to hear that you had a delightful experience during your check-out process. Our team strives to provide exceptional service, and it’s wonderful to know that our staff made a positive impression. However, we sincerely apologize for the less than satisfactory experience you had during check-in. This is not the standard we aim for, and we appreciate you bringing it to our attention. Your comments will be addressed with our team to ensure that all guests receive a warm and welcoming experience from the moment they arrive. Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.
Thank you for sharing your feedback with us. We are thrilled to hear that you had a delightful experience during your check-out process. Our team strives to provide exceptional service, and it’s wonderful to know that our staff made a po… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room was a bit bigger compared to other hotels. Very convenient if you are flying out from Terminal 2 or have an early flight out of Haneda.
A little overpriced for a one night stay.
Thank you for your feedback! We're glad to hear that you found the room spacious and convenient for your travels from Terminal 2. We understand your concerns regarding the pricing and appreciate your input. We strive to provide a comfortable experience for our guests, and your comments will help us in our efforts to improve. We hope to welcome you back in the future!
Thank you for your feedback! We're glad to hear that you found the room spacious and convenient for your travels from Terminal 2. We understand your concerns regarding the pricing and appreciate your input. We strive to provide a com… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was so conveniently located, but the facilities were also excellent, and it punched above its weight in terms of quality.
Nothing to dislike.
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our direct connection to the airport. It's always our goal to provide convenience and comfort to our guests. We hope to welcome you back soon for another great stay!
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our direct connection to the airport. It's always our goal to provide convenience and comfort to our guests. We hope to welcome you back soon for another … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Price
Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation was great as part of the airport
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location near the airport. We strive to provide easy access for our guests, and it's wonderful to know that it met your needs. We hope to welcome you back on your next visit!
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location near the airport. We strive to provide easy access for our guests, and it's wonderful to know that it met your needs. We hope to welcom… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation is wonderful
Facility is a little too simple. The breakfast was so so
Thank you for your feedback! We're delighted to hear that you enjoyed our wonderful location. We appreciate your comments regarding the facilities and breakfast. Your insights are valuable as we strive to improve our offerings. We hope to welcome you back in the future for an even better experience!
Thank you for your feedback! We're delighted to hear that you enjoyed our wonderful location. We appreciate your comments regarding the facilities and breakfast. Your insights are valuable as we strive to improve our offerings. W… Show more