The location is abit inaccessible so it’s great that they provide shuttle service from station to their place. Not much groceries or shops nearby too

Very nice ryokan stay with garden and pond where you can feed the fish. The lobby also has very nice tea and drinks as well as some books for reading. Love the Omakase diner and breakfast as well!!

Stayed in May 2025

Nice facility, friendly staff, good food.

Stayed in April 2025

Bedding is too soft

Meal & hot springs was really good

Stayed in May 2024

I don't have anything I didn't like during my stay.

I really enjoyed the outdoor onsen at the back of the accommodation. It provides full privacy and unlimited accessibility. The accommodation unit is spacious, and beds are comfortable. The meals were authentic and delicious in decent portion as well. It's relevant smooth to navigate from Tokyo city to this location using public transport.

Stayed in May 2024

Loved onset and room

Stayed in February 2024

That we couldn't stay longer.

While the location may be a bit far from the town centre, it's perfectly serene and beautiful. It's worth the trek! Our room faced the mountains and it was so calming and peaceful in the morning. The staff was so friendly and accomodating, even helping us with an early morning taxi call.

Stayed in November 2023

The staff are so nice and helpful.

Stayed in October 2023

We didn't end up using the indoor wooden bath as it smelled quite musty. It might just be what the cedar wood naturally smells like but it was a big no for us.

We stayed two nights on the breakfast & dinner plan. Food was exceptional. We left all meals absolutely stuffed on delicious food. Ingredients where often locally sourced and the menu changed completely between the two days. The private stone bath attached to the room was huge and very comfortable. Water temperature was easily adjustable. And other than a little debris from the stone which is natural everything was very clean. Staff were lovely and very accomodating. I would definitely visit again when I have the chance.

Stayed in October 2023

The Japanese suite room was great and big enough for 5adults, but it was too busy to share the one sink to get ready. Having 2 bathrooms was nice also, but we wish the room doesn’t hold smells. It smelled all the time whenever we go there. Staffs are very nice and friendly, but we felt lots of rushing feeling from them. we understand how they want to make things done within their scheduled time, but we wish we could enjoy our vacation without worrying about time schedules.

The garden was beautiful. we liked how we can feed carps in the pond. Kids enjoyed it a lot. The hot spring was wonderful and very relaxing as well. The foods were very delicious.

Stayed in June 2023

From the moment you drive up until the moment you drive off the staff make it their mission to make you feel like the only customer there. They label themselves as a hotel and resort and resort they are! Your every want, need and wish is met before you even know you need it. My partner and I speak limited and quite broken Japanese and a few of the staff had conversational English which was a huge help for us especially dissecting the dinner/breakfast. We book a room with private bath and loved the convenience and experience, unlike anything we’ve had before. I 100% suggest the half board option(traditional Japanese breakfast and dinner included)!the meals are very well thought out and delicious!

Stayed in April 2023

None

So good !!!

Stayed in April 2023

nothing we don't like.

Very nice Japanese old day style house type. Staffs are very friendly and helpful. Onsen bath is lovely. Breakfast is really good.

Stayed in April 2023

The beds were a bit too soft

The food was delicious and super friendly staff

Stayed in March 2023

The property is beautiful, the scenery, the pond with the koi fishes and the nice music you can hear in the lobby among other things makes Ishinoya a very special place. Also the staff are very nice and the service is excellent.

Stayed in March 2023

I love the staff. everyone is very helpful and caring.

Stayed in January 2023

Terrible customer service. Couldn’t get a reservation for meals and no help was offered. Room service for dinner was terrible and no other restaurants nearby. No breakfast options at all. Terrible experience. Every other onsen I’ve stayed at has made sure we got reservations booked for the restaurant or it was automatic.

The in room hot spring was great

Stayed in April 2025

food is just average, room facilities should improved for the money they charge

location is convenient, every room has its on indoor and outdoor Ibsen, staffs are friendly

Stayed in November 2022

Hotel is in the middle of the city, on a small hill, so from the hotel you mostly see city roofs. The garden is very pretty but none of the room has a direct view to the garden... ? the bedrooms are decorated in dark colors, mostly black actually, so is the dining room. The roof in my room was very low, it made me feel like I was in a small theater or in a hostess bar... Why not give a view onto the pretty garden ? The common baths (onsen) are small & not very exciting : no view, very little space and poor maintenance.

Nice Japanese style garden with large stones, lanterns etc, relaxing atmosphere in the garden but not much space to sit. The dinner was very good, gourmet food & good selection of drinks, including vintage Japanese whiskies - now hard to find - The room was actually a suite with corridor, living, bedroom & 2 baths.

Stayed in November 2022

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Stayed in April 2025

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in May 2023