The walk up to the rope way was a bit longer than expected and uphill. Still very close just not quite as convenient as ski in/ski out.

The onsen was spectacular after a day of skiing!

Stayed in March 2025

This is a very old hotel. The tap water took times to come out.

Hotel did provide pick up service from bus terminal which is an advantage. Staff san was helpful. You can enjoy free onsen in other 7 hotels, just let the receptionist know you are hotel guest.

Stayed in March 2025

Room size great, short walk (150m to ski lift), large facilities, good car park

Stayed in February 2025

Needs a bar 🍸

Location

Stayed in January 2025

Not informed enough. Paid a heafty price . But still could not get enough info prior to stay.

Baths are great hotel location is great. Kitchen.and Communications need improvement

Stayed in February 2025

I felt the price was high considering shared bathroom facilities and distance to walk on icy roads to town.

This hotel was great for our needs. Although a little far from the main town and icy to walk. The Onsens were great.

Stayed in February 2025

Great onsens

Stayed in February 2025

Nothing, we love anything about the hotel.

Comfort traditional feel hotel just like we wanted with superb facilities on the restaurant area.

Stayed in January 2025

It is a bit dated but we didn’t mind

The onsen was amazing! Large communal space with bag storage and room to change after skiing when we had checked out

Stayed in February 2025

Spectacular onsen! And just a short walk up to the ski field & rental shops. The staff are lovely and there’s a shuttle service to the lodge which helped when the snow was crazy. Lots of amenities.

Stayed in February 2025

The only improvement would be to have some dining equipment (cups, plates, bowls, utensils) available in the individual rooms - for those who don't wish to eat in the communal area all the time.

Great location, only a short walk to the chair lifts and restaurants. The facilities were great, everything you needed was available in the communal area, and the staff was always available to help when required. The access and options for the onsen were amazing.

Stayed in January 2025

No attached restaurant. Noisy tourists from china..

Indoor and outdoor onset. Short walk to ski lift. Ryokan style family room.

Stayed in January 2025

Great location and clean rooms. Good beds.

Stayed in January 2025

The hotel does not offer breakfast & we found it difficult to find a breakfast restaurant nearby.

Great location, Onsen had a beautiful outlook & staff were friendly.

Stayed in January 2025

Overall - the accomodation is tired and dated - definately needs a refresh Value - While we did book a large room I don't think the price was worth what was provided

Location - It is close to the gondola and there is a restaurant next door. About a 5 min walk to the main street with more options Staff - were friendly and helpful - they also provide a small discount for ski passes and rentals Room size - we booked a family room with a private bathroom and there was plenty of space - setup traditional japanese style (tatami mats)

Stayed in January 2025

We stayed 4 nights, they don't clean the room. And you have to bring your trash outside, otherwise it will stay in your room.

Convenient location to the skiing point. Friendly staff.

Stayed in December 2024

Room was a little bit small for 3 people.

The location was good, and was scenic as it was situated right beside a river. The Onsen was very good as it had many facilities such as a sauna and cold pool. The rotemburo had a good view of the hillside and the trees.

Stayed in December 2024

What a great spot to stay in Zao Onsen, with access to 3 onsens in the hotel and then free access to another 6 around the town we had a great time relaxing here. The onsen facilities in the hotel were well looked after and when we went they weren’t too busy which was a bonus! The room was spacious with comfortable beds ands sufficient heating even in snowy December. The hotel in general was a bit dated, the communal area was sometimes a little cold due to being so close to the front door but we enjoyed having breakfast there in the mornings looking onto the snowy landscape outside. I think I would have struggled to cook in the kitchen provided as it was quite small and limited. But there are great spots to eat out close by - we particularly enjoyed the burgers next door at Scole, yes we know its sacrilege to have burgers in Japan but they were just so good we had to go twice!

Stayed in December 2024

Staff were helpful with advice about public onsens, ropeways and dining options. Organised a discount for the major publoic onsen. Good on site onsens. No meals available but guests have use of the kitchen

Stayed in November 2024

We got here off season to enjoy the Onsen. Because of that and the fact the the hotel does not offer any food, it was pretty hard finding anything. The hotel's facilities are somewhat old but are managed ok, this is mainly seen in the Outdoors Onsen which is very small and feels like you are in someone's backyard and in the room. The room is authentic but has a very old vibe to it, So come here only if you are expecting an authentic experience. In summary, the price is great for what you get, do come here, but know what for!

Stayed in October 2024

Bathroom was so dirty

Many games to play and relax

Stayed in July 2024

location is good, staff is really friendly but the room quite old need to collect the trash after checking out

Stayed in May 2024

No availability of breakfast options in house. Meant we had to make alternative arrangements. It's a small inconvenience but it's much nicer being able to have breakfast at your own accommodation. Would have preferred a ski storage room within the actual building for better security of gear (they have an external site shed type arrangement), however Japan has a really low crime rate so probably not a big deal once you accept that.

Large room space. Quiet location.not too far from the lifts.

Stayed in February 2024

Nothing

It was very quiet rooms were very big and bedding was traditional but very comfortable and warm

Stayed in January 2024