Our stay met all of our expectations, nothing negative to add.

Beautiful location, wonderfully friendly and attentive staff. The views are beautiful and the property offers a very authentic experience.

Stayed in July 2025

It was a bit tricky to get to without a taxi.

The staff were so accommodating and knowledgable, the food was delicious, our room was beautiful and the view was gorgeous.

Stayed in August 2025

Nothing. Probably the only negative is that we cannot stay for a few more nights.

The service by the staff is top rated and made us feel very special. The facilities in the room is second to none and had extras (eg moisturizers for after onsen) which we did not expect. It was a high quality onsen ryokan on a reasonable price. The view from the room was excellent and the beds were very comfortable.

Stayed in July 2025

N/a

The dinner and breakfast were included with our stay. The food was delectable.

Stayed in August 2025

Our stay in Hakone Kyuan was amazing! Authentic, with attention and care in every detail. The food was excellent, we had the Kaiseki dinner and breakfast both nights and it was one of the bests we had in all of our trip in Japan! The manager was such a sweet and caring man. Couldn’t recommend this place more :)

Stayed in July 2025

Amazing service, delicious food, and friendly staff. Recommend to all

Stayed in July 2025

Onsens are HOT! Make sure you are not sensitive to heat. You can use the coldish water to cool it down but it takes quite a while. Additionally, make sure to close the window in the private Onsen before night comes because there are plenty of flying bugs that will come in - though they die from the heat after a while haha.

The view was so nice, it really felt like authentic Japanese culture. The private Onsen was great, but the highlight of the trip was the delicious food! The room was very large, we got two twin rooms with a mountain view for a group of 8 people and it was quite big, with each room having 2 twin beds and space for 2 very comfortable futons. The rooms were very cute and had amazing and peaceful views. Additionally, the inn provided Yukatas and sleeping robes (can call the front desk for bigger sizes if needed) which we really enjoyed. We could also use another 'public' Onsen (which was technically private for us) if needed. I also liked how the toilet in the room was equipped with a modern bidet (with a dryer feature)!

Stayed in July 2025

None

Very friendly staff who provided excellent services.

Stayed in July 2025

A little expensive. But worth is.

Amazing hotel. Small and awesome view. And beautiful private onsens in our rooms great for the kids as they are private. Amazing for parents since the view is great. Kaseiki dinner was awesome. And short location to Gora. Just took a taxi. It bad as we never went into town anyways.

Stayed in June 2025

Nothing!

It was the perfect combination of luxury and rustic Japanese mountain charm. Our tatami room with Mountain View and open air onsen was fantastic. We are a family of 4 and it was plenty of space. The food was exceptional and seafood was so fresh! Even the kids meal (for our 8 year old son) was fantastic! They provide yukatas for everyone to wear to dinner. It was a lovely experience.

Stayed in June 2025

That we only stayed one night.

Staff make you feel very well taken care of. Everyone is very kind, polite and trying to help. The resort is very calming and our room was beautiful. The private hot spring was actual mountain spring water and was very very hot. The included kaiseki was beautifully prepared and we enjoyed every course.

Stayed in June 2025

Nothing

Beautiful place which was very relaxing after Tokyo. Amazing food and service.

Stayed in June 2025

There was no transportation provided when we arrived, and getting there was a bit of an adventure. Thankfully, we managed to get an Uber.

This was our first stay at a traditional Japanese inn, and it exceeded all expectations. The private bath was absolutely perfect and the setting couldn't have been more serene. Both dinner and breakfast were excellent. My pescetarian diet was almost perfectly accommodated, and every dish was beautifully presented and delicious. The staff went above and beyond to make us feel welcome, and despite the language barrier, they were incredibly helpful and patient with us throughout our stay. The entire experience felt authentically Japanese while being completely comfortable for first-time visitors like ourselves.

Stayed in June 2025

Nothing

Rooms were fantastic, large and comfortable. Private onsen was a highlight. The food was incredible and whilst the location is a little out of the way, it’s easy to navigate if you’re prepared and the staff are extremely helpful in assisting you.

Stayed in June 2025

As others have mentioned, it was a little difficult to get to the property. They weren't able to provide a shuttle so we walked from what we thought was the closest bus station.

It was our only ryokan/onsen experience, and they really made it feel special: everything from the check-in procedure, to the rooms (and provided traditional clothing - even for our 2-year old) to the dinner, beds, and breakfast.

Stayed in May 2025

It would’ve been nice if the wood on my onsen bath didn’t have algae, but it wasn’t a big deal since it’s bound to happen due to the contact with constant moisture.

The ryokan is traditional with a clear focus on quality of experience. Kaiseki experience was amazing as the chef seemed highly observant on our eating preferences. Nothing was overdone and I respected and admired the charm of this place. I recommend this place for those who deeply appreciate Japanese hospitality and culture. The staff were some of the loveliest I’ve ever met. Akane was bubbliest and kindest staff who recommended us to take the cable car to explore Hakone. We had great fun as we discovered lake ashi and the swan boats, so thank you Akane!

Stayed in May 2025

The staff, the food, the property, the location, were all above and beyond what we expected. We could not have asked for a better beginning to our Japan trip. Hakone Kyuan went above and beyond at every step of our trip and we would happily come back!

Stayed in May 2025

Relaxing, private, quiet, traditional Japanese (maybe they are not fluent in english but they communicate just fine!!) I loved its authenticity. The staff was extremely welcoming from the very beginning I couldn’t ask for more. I wish I had stayed 1 more day!! Usually when you travel to other countries you barely spend time at the hotel, but this hotel was so good that I barely left the property.

Stayed in June 2025

We absolutely loved our experience at Hakone Kyuan. The acccomodations are beautiful, clean and authentic. The staff is top-notch and chef is exceptional. The food was absolutely incredible, one of our best memories from our Japan adventure. Thank you to all

Stayed in May 2025

Nothing. Just felt they needed more staff maybe.

An amazing experience from start to finish. We were advised beforehand that they couldn’t store luggage so we travelled light and arrived only 15 minutes before check in. The private onsen was quite an experience along with the Kaiseki dining for two nights. Staff were amazing and helpful with suggestions and booking a taxi for our departure.

Stayed in May 2025

the place was beautiful but a little dated. the beds were a little soft. because our adult children slept on the tatami mats, which was the dining area, which was the main living area, the overall space we had for the 4 of us was tight. there were only 2 armchairs and an outside lounge to sit on for the 4 of us. one could sit at the dining table (on the tatami mats) but this was not comfortable. we found that the space for hanging for the 4 of us was really limited.

location and views were beautiful. food was delicious, both dinner and breakfast. Hakone is a difficult place to get around, taxi's are few and far between.

Stayed in May 2025

Checkout was slow. No grounds to wander. Communication was difficult. Food and service was good but not spectacular.

Private Onsen. Hospitality. Lovely food and service.

Stayed in May 2025

Beautiful relaxing stay and loved our private onsen! The dinner and breakfast food was amazing as well!

Stayed in May 2025

Nothing

We loved how remote the property is. It was the perfect respite after a busy week visiting Kyoto and Tokyo. Our room view overlooking the mountains was so picturesque.

Stayed in May 2025