The futon was quite thin, but maybe it's about getting used to it.

Great ambience, very quiet and calm atmosphere. Beautiful outside onsen. The private (paid) onsen was also very nice. And the views from the baths into the valley and up to the mountains are amazing!

Stayed in August 2025

The location is uphill, and if you don’t take a taxi or the shuttle bus, it’s tough. Once you’re at the hotel, if you want to go down to the main street for sightseeing, you’ll have to climb back up again, and in summer you’ll end up drenched in sweat. They don’t offer transportation service for that.

Everything in the hotel was amazing. It truly felt like a Japanese experience 🙌🏻. The staff was very kind 😊

Stayed in August 2025

No faults.

Immaculately clean. Quiet and peaceful (despite being fully booked). Beautiful lounge area to relax in. Great views over the valley. Staff are helpful and always present to support. Rooms are spacious and beautifully presented. Some amazing traditional touches.

Stayed in August 2025

Nothing

Great location and view

Stayed in June 2025

We saw.coackroach in our room and.also in public onsen

Very helpful and friendly staff. Overall is clean

Stayed in June 2025

No private shower in the room.

I like the mountain view from our room and in the lounge.

Stayed in June 2025

Clean room, beautiful mountain view and plenty of included amenities. The staff I dealt with spoke English and made sure we were taken care of.

Stayed in May 2025

It was clean and had a good view.

Stayed in May 2025

not really a downside as we were warned about the climb up the road to the hotel, but we risked it anyways. don’t be stupid like us and just take the shuttle bus :)

room was clean and private, the tatami floors are lovely and the yukata you get is super soft and comfortable. we rented out the private onsen for 45 minutes and it was very soothing and relaxing.

Stayed in May 2025

On the expensive side

The best bit were the views from the lounge area and our private onsen on the balcony!! Public onsen was also great and we really enjoyed our traditional Japanese dinner and breakfast

Stayed in May 2025

Location a bit far from the activities we wanted to do in the area which we didn’t realise until we arrived. Not a problem with the hotel more a tip for travelers that there aren’t a lot of taxis in Hakone so if you want one to get to the station with bags then book it when you arrive.

Beautiful private and public onsen, the dinner and breakfast were delicious and a fun experience, very friendly staff, bag storage available, comfy bed, love the kimonos provided.

Stayed in May 2025

Very beautiful ryokan, clean and peaceful. Highly recommend the private onsen which has an amazing view and the dinner

Stayed in May 2025

Nothing!

This place is fantastic! The staff are polite and can’t do enough for you. The entire hotel is spotless and the restaurant dinner was to die for. The public onsen was perfect for my morning/night bath, and the private onsen was lovely for something a little more relaxing and quiet. The local area is stunning. A map is provided in the room so we went for a walk to check out the local waterfalls, river and walk part of the Old Tokaido Highway (dating back to 17th century). If you want to experience authentic Japanese culture and hospitality in a truly stunning area of Japan rich in history - this is the place!

Stayed in May 2025

Nothing

Amazing staff - so helpful, beautiful views

Stayed in May 2025

very expensive to stay here for what you get, I didn't enjoy the breakfast but that's because I'm western and I can't eat fish, vegetables and tofu for breakfast. Also it's a bit of a walk and uphill from train station!

lovely quiet and clean. Loved the onsen outside so nice with the cold night air, also really enjoyed the included dinner. Loved the free beers in the room and view outside our window.

Stayed in April 2025

We really liked that the room had a semi-outdoor bath.

Stayed in March 2025

There was not one thing we did not Like.

The room was very comfortable with an amazing view into the trees. The Personal was very helpful and nice the whole time. There is one public onsen bath in the Hotel for everyone to use and one private onsen, which can be booked for 45minutes. We had the room with a private onsen bath on the balkony. We really enjoyed the relaxing hot water with the stunning view into the Woods. For smokers there is an ash tray at the entrance.

Stayed in April 2025

The only real area for improvement would be transport to and from the hotel. The limited options add a challenge.

Lovely space. Warm staff. Beautiful locale. We loved the open air onsen and unique dining experiences.

Stayed in April 2025

If you want a traditional Ryokan experience this is the way to do it! Beautiful setting, great public onsen, staff was lovely. The sleeping experience on the Japanese futons was way better than I anticipated. A must do experience!

Stayed in April 2025

The public onsen area was a little tired looking but ok.

We really enjoyed the Japanese style room with beautiful views over the hills. It was worth the walk up the hill.

Stayed in April 2025

The hotel is very nicely renovated! You can see in the original communal onsen the structure of the original building and that part is a little outdated. It was very clean and nice but a little below the level of the rest of the hotel.

Dinner, kaiseki style, was very good and the staff was superfriendly. My partner is allergic to seafood and they adjusted the menu very well (you should inform them in advance). Japanese breakfast was super. Private bath on the terras was great. The rooftop onsen was very nice for private use. Ample open spots to book and use it. The hotel is a 15/20 min walk from Hakone station. In a quiet street. From the rooms you can here the river below. Peaceful feeling.

Stayed in March 2025

It was challenging to sleep on Japanese-style futons and sit on the floor. But that’s just our European habits. This hotel has checkout issues for everyone. There are no taxis, and buses around that time are completely full with no available seats. I recommend the hotel keep reserve cars or buses for such situations. All guests are willing to pay for this service.

An authentic Japanese-style hotel. It is quite old but very clean. The ryokan is nice. The location is good. I’d like to express gratitude to the chef who provided us with wonderful dinners and breakfasts for two days, and to the staff member Arunita, who introduced us to Japanese cuisine.

Stayed in April 2025

Equality needs improvement. Eastern tourists should be treated similarly as the westerners when it comes to introduction and explanation on meal dishes using English which is an international language. A well English-spoken staff was explaining every dishes of the meal to the western tourists and my wife and I were assigned with a staff who knows little English. She has performed well in her service but we can’t communicate our needs to her due to language barrier.

Did not have to face with tour groups or family with children. English-speaking staff at the reception did helped a lot. Beautiful and zen lounge.

Stayed in April 2025

It was my first time staying in a Ryukan so I was excited. It was nice overall but somehow I was thinking it would be better for the price. The location was a bit hard to get to because you have to walk uphill for about 15mins. I have a foot injury so that's why it was hard otherwise it wouldn't be a problem. We tried both the private onsen and public onsen. I liked the public one better. Bigger and better view. The room was cool because it was Japanese style and the food was Japanese too so I liked that. Would have been nice if they prepared the bed during dinner. Overall it was good.

Stayed in April 2025