Loved our host Suki who was incredibly hospitable and kind. She took amazing care of us as if we were family. The lobby view was also incredible.

Stayed in September 2025

All staff had been really friendly and helpful, but special shout out to my dinner server Takano Saki 高野早紀さん, she’s the best! So sweet and polite, explained the meal very well and made some great recommendations, she made my dinner time extra enjoyable! And the note she left for me was such a surprise, felt very heart warming and sweet when I saw it on the breakfast table! I like almost everything about the hotel, except for the bugs at the onsen area lol. Had a great time here, definitely will come back if I decided to go to Hakone again.

Stayed in August 2025

It was great, the staff was wonderful. No complaints.

Beautiful location and friendly staff! The location was ideal and the facilities were exceptional. It was such a great experience having personal yukata and being serve gourmet meals. Such a wonderful stay!

Stayed in July 2025

Absolutely everything— stunning architecture, views, rooms and food! Both the public onsen and our private one were outstanding!

Stayed in May 2025

It was incredibly beautiful and the staff made everything perfect! One of the best hotels I’ve stayed at. Worth every penny!

Stayed in June 2025

We loved our stay! The staff was so professional and kind.

Stayed in June 2025

This was an amazing experience from start to finish. The facilities were amazing as was all of the staff!

Stayed in May 2025

We had a few huge ants in the master bedroom which made me feel worried that we would have more throughout the stay but it was not an issue. Third person had to sleep on futon mattress on floor that the team set up which we would have preferred another bed but it was comfortable.

Breathtaking area and hotel. Loved private onsen, room, amenities, dinner and breakfast. Welcome tea and treat was so nice after travel. Kaiseki dinner was delicious in our private dining area. Our attendant for meals was very attentive and thorough. Sitting area was gorgeous and all available drinks, snacks and candy were nice touch. Room was spacious and felt like ryokan style.

Stayed in April 2025

Nothing

Amazing food and experience

Stayed in March 2025

The Kaiseki meal was truly excellent - a fantastic experience.

Stayed in April 2025

Be prepared that breakfast and diner are really Japanese (no Western influences at all). So a lot of fish, seaweed, fermented vegetables, miso soup, tofu, mochi, ....). For us it was part of a true stay in Japan but I can imagine not everyone will love this food.

Authentic stay in a Ryokan with hotel services. Boutique style. Real Japanese experience (accommodation, food, feeling). Very comfy room with private onsen spa in our garden/terrace.

Stayed in April 2025

Spectacular location, beautiful hotel

Stayed in April 2025

The staff was very attentive and went the extra mile to help with our baggage transfer. The food was amazing, and the hot springs was excellent. My 8 year old daughter said our stay was the best part of our trip (and we had gone to Tokyo Sea Disney and Sanrioland). One of the most memoral/best hotel stays I've ever had.

Stayed in March 2025

Beautiful location, great service and food. Our room faced the carpark which I wasn’t aware of before going, would’ve preferred the other side but it was still lovely.

Stayed in April 2025

It was such a relaxing environment and the staff were so amazing. Food was excellent and we really enjoyed the experience. We staying in the Japanese room with the private onsen. Room was clean and there were plenty of treats and drinks

Stayed in April 2025

The meal was exquisite and beautiful, but was very one note with protein selection as majority of it was seafood. There was no way of cleaning out the onsen bath after it rained with thunderstorm the night before. The net that was provided was not able to capture all of the debris which were pretty large pieces.

The staff being very friendly and hospitable. The private onsen and location was perfect.

Stayed in April 2025

Beautiful place. Amazing onsen.

Stayed in April 2025

Excellent experience

Stayed in March 2025

We had a great, relaxing stay. We stayed in the Haruka room. The views were amazing and tranquil. The onsen on the balcony was just what we needed after walking 26K steps a day in Tokyo and Kyoto. We were happy to learn that the dinner and breakfast menu changed each day and offered a variety of dishes we hadn't tried before. They offer complimentary wine, spirits, and snacks in the evening. My only complaint is that most of the snacks were candy. The public onsen was stocked with everything you needed. It was clean and serene. I definitely recommend this ryokan. PSA... guests come to this ryokan to relax, please be mindful of your noise level. We had the loudest family seated next to us at dinner, who had no respect for others. The staff was very apologetic, but it wasn't their fault. Please don't be those people.

Stayed in March 2025

N/a

Wonderful facility and amenities with private onsen, very attentive and helpful staff - would highly recommend!

Stayed in March 2025

Amazing food, amazing service, so peaceful, incredible views

Stayed in March 2025

Everything was amazing.

EVERYTHING. there was nothing not to like. The rooms were perfect and had everything we needed. The private onsen was a major plus. The main area was also very serene and the view was amazing. The included breakfast and dinner was also great.

Stayed in February 2025

Nothing we did not like

Our second stay here and did not disappoint. A great place for relaxing and winding down. Meals are excellent, staff also excellent and rooms are very comfortable. Having our own private hot spring is a wonderful luxury. All the little complimentary provisions are lovely.

Stayed in February 2025

Not a negative thing but just a note to fellow non-Japanese travellers. We chose the Japanese breakfast and it was more unusual - however I would recommend trying it since you are there!

Amazing visit! Lovely atmosphere and the overall vibe was just wonderful. Free snacks, the private onsen and the views were our favorite things. Would definately go again, was so relaxing🙏

Stayed in November 2024