Rooms are small (fine for Tokyo) but too crowded with furniture and lack proper clothes hanger. I would suggest to replace the room refrigerator with a small closet. Room cleaning could also improve a bit. And they may consider a better system for the laundry machines. For instance could ask for the room number for follow up with guests to ensure people timely withdraw their clothes for others to use the machines.

Staff, unpretentious modern ambience and great location

Stayed in July 2025

bed design is a bit bad. u cant sit on bed with your foot touching the floor due to the wood barrier on the side. if they could change the design and remove the wood barrier on the bottom bed it might be perfect.

common space was very spacious and perfect for travelling remote workers. Locker is big enough and can fit many clothes.

Stayed in August 2025

All good

Best place to stay when it is surrounded and not far to the park.This is my first place when I arriving in Japan and I would like to say that this hotel is good enough for me

Stayed in August 2025

Bidet did not work. Toilet did not have trash can.

The receptionist was very lovely and kind. The room was clean and good enough for one person. Hotel allowed early check in for reasonable price which is good

Stayed in August 2025

The bathrooms get stuffy because there's not much air flow

They've put a lot of thought into the interior and aesthetics, which made it feel warm and sophisticated. The cafe makes excellent food, the staff are friendly, and the facilities are great. I especially liked that I could choose to sit in the cafe area or the social area, which was large and well arranged.

Stayed in August 2025

A hotel with a personality and charm rather than typical sterile hotel. Plenty of plants on the property and the terrace area creating such a soulful atmosphere.

Stayed in August 2025

There is 1 front desk staff who seems speak english better than other staffs and senior, she didn't smile and look at customer when communicate. I feel cold from the hotel rather than warmly welcome.

The design of the ground floor with coffee area, sitting on the porch, eating breakfast and coffee issues so peaceful. The staffs at cafeteria was nice. They offered free craft beers from 6-7pm which is cool.

Stayed in July 2025

The location is very convenient, very suitable for tourists visiting Tokyo.

Stayed in July 2025

Friendly staff spacious hotel excellent food and very reasonable

Stayed in July 2025

None

Staff, location, cleaning

Stayed in June 2025

None

The location was excellent, also the breakfast with many options!🤤

Stayed in July 2025

Clean, comfortable, nice amenities and staff. I really enjoyed my stay at Hotel Graphs Nezu. It’s very cute and in a very unique location in the middle of a neighborhood. Convenient for east side if Tokyo sites and very close to Ueno Park. Transit is convenient and there are plenty of good restaurants in walking distance. The neighborhood is very chill at which I loved.

Stayed in June 2025

Everything was fabulous. Loved the full sized lockers, the nice shampoo and conditioner in the shower, the free beer happy hour. I also loved the neighbourhood in a slightly quieter but still central area of Tokyo. The cafe was nice and I loved their matcha lattes. Staff was helpful, let me check in early and stored my bags safely after I checked out. They provided fresh towels every day.

Stayed in June 2025

One tiny downfall was the construction which is happening from June till September. This wasn’t written anywhere. We were only informed after arrival. But we have been here earlier this year and it was a blast :)

Nice, large rooms. Awesome breakfast. Best staff ever! Huuuge common area with snooker, kitchen area - available for everyone. And happy hour with beer for free ;) What more can you dream for? ;)

Stayed in June 2025

Rooms could be slightly cleaner

Great communication, close to a park, museums and metro station. Nice, relaxed atmosphere - somewhere between a youth hostel and a hotel. Far away from hustle and bustle of Central Tokyo, yet very Well connected

Stayed in May 2025

Relaxing hotel in a residential area a 20 mins walk from Ueno Park.

Stayed in May 2025

The room smelled of stale moisture, we could see the wall paper peeling off and had to keep the window open at all times. Plus the aircon was a bit dusty. The bed was squeaky.

Great location, friendly and helpful staff

Stayed in June 2025

Walls can be thin, and rooms thus noisy if you are directly on street level.

One of the nicest and most helpful staff I ever encountered. Perfect for at least weekly stay esp if you need to do some remote work in the lobby. Full amenities in the room, and great breakfast options. Prices are very decent for what you get. Overall design is cool, clean and smooth, and some rooms can include bathrooms. Location wise, hard to judge: very practical if you need to stay in Ueno though a bit of a walk from the station, otherwise Nezu is very cute and underrated local area.

Stayed in May 2025

Nothing really, especially for the price it was a great stay and we’d return.

We adored the area! So lovely, next to Ueno park with lots of green and museums, and a residential neighbourhood full of older smaller houses but also many tiny restaurants and cute shops. The hostel had a nice modern design, comfy beds (if a bit small, but we managed) nice breakfast (the chowder and the pancakes were great filling day starters) and a small thing but I really appreciated the cloth refresher spray! Staff was friendly and helpful too. Thanks for everything Nezu!

Stayed in May 2025

Location was very good. I liked the breakfast. There are four options and pottage abd pancake ones that we took were very tasty.

Stayed in May 2025

Great design! Spacious rooms, additional amenities available!

Stayed in May 2025

I found the mattress / pillow to be too thin. My two accommodation since had better ones. This meant I slept quite poorly. The price of hostel dorm is not much cheaper than budget hotel, but when you consider the facilities it is still good value here.

This is a nicely designed hostel. The complementary beer at 6pm is nice and facilities are good. It is a nice neighbourhood and close to subway station. The staff are lovely. I found the breakfast was good too. Large lockers to store bags are convenient. Washing clothes was easy although the drier is slower than I would like.

Stayed in May 2025

No gluten free option as meals

Very nice location, quiet, very nice staff.

Stayed in April 2025

More than one toilet per floor would be great for those using shared facilities.

The location is absolutely superb. Nezu is a beautiful area filled with so much Showa era charm and authentic businesses. The hotel is good value for money and the rooms are comfortable.

Stayed in May 2025