We didn't have a car so There weren't any restaurants near by, so if you didn't eat at the hotel, which was expensive you had to eat at convenience stores

Great to chill on our way from Tokyo to Kyoto

Stayed in August 2025

The futon mattress was a bit hard and the pool was empty.

If one likes to get almost authentic experience for the 70' or likes Shining movie, this is the place to be. Breakfast was very good.

Stayed in May 2025

Basically cater for families with kids so perhaps a bit too noisy for couples. Too many people using restaurant, onsen and lifts. Facilities are dated and the entire complex needs renovation. Buffet has no varieties.

Good onsen facilities and large buffet restaurant.

Stayed in May 2025

Old hotel with reconstructed first floor only Reception and Onsen are very well maintained and Upgraded Hotel rooms have yet to be renovated, expected better rooms for 4* hotel and price

Stayed in March 2025

Room is old and slated, buffet dinner is a bit disappointing

Exterior and lobby looks grand

Stayed in March 2025

Very crowded, especially at meal times. The buffet supper and breakfast were way too expensive for what they were.

The onsen was nice.

Stayed in February 2025

Nil

Location is excellent at beautiful Lake Hamana. I will definitely come here again.

Stayed in December 2024

Breakfast was too crowded on the last day we could not even get a table even if it was included so we had to forfeit it

Onsen was good! Also loved the lounge time drinks

Stayed in November 2024

Location a bit off the public transport mode

Nice hotel , clean and well maintained Staff were courteous and helpful

Stayed in September 2024

We enjoyed our stay here.However, on the busy day of our stay, the elevator was often crowded, causing us to use the stairs due to long wait times. This issue was likely due to the high occupancy and not a regular problem.

I recently stayed at the Grand Mercure and had a fantastic experience. The room was spacious and comfortable, and the variety of food offered at the restaurant was impressive, with both Asian and Western options available. The donuts were a particular highlight! The restaurant also features a separate room to accommodate larger crowds, which is a thoughtful touch. Additionally, the onsen was excellent for relaxation, and the lounge area was a great place to unwind.

Stayed in September 2024

- Timing of the pool - pool is small for a 5 start hotel near a beach

- Great Hotel, one of the biggest and the most luxurious in japan - Spa and onsen are big, confortable and the clean - Rooms are spacious and clean - Staff is helpfull

Stayed in August 2024

Rooms needed upgrading

Fantastic buffet breakfast and dinner

Stayed in May 2024

Facilities are old - need upgrading. Out of the way - although shuttle services are provided they are limited and all nearby sights are not within easy walking distance. During Golden Week it was extremely crowded - check in line was 30 mins, for some meals we were seated in the “overflow” dining area which was a conference hall with many tables, no windows.

The breakfast and dinner buffets were excellent - very wide selection of multi-cultural foods. All you can eat and drink (including alcohol). Catering to families - lots of kid-oriented sweets (cotton candy, soft serve ice cream…)

Stayed in April 2024

NOTHING

thank you for a good accommodation. the staff are so kind & respectful. the place are so nice beautiful & clean. i love to stay again soon so much recommendable a good place to stay. see you again GRAND MERCURE LAKE HAMANA RESORT & SPA🥰🥰🥰

Stayed in August 2025

meal times, and drink time and Onsen area very very crowded, also a little out of the way from things

Excellent Buffet both dinner and breakfast and Free drink , Great Onsen

Stayed in June 2025

overpriced. They charge an additional $60 per person for dinner.

honestly, loved this hotel because of the Onsen and the buffet. Rooms were outdated but clean.

Stayed in June 2025

The room was dirty, it a expensive room and you have to make the bed yourself.

Stayed in March 2025

Quality of the futon (was in Japanese style room) - super thin, having to attach sheets to the futon ourselves, including duvet cover, Quality of the provided sleepwear and slippers. I don't mind the quality If this was 20,000 yen per stay type of hotel, but I paid 60,000 yen for the room (one night with breakfast but no dinner), so I thought provided quality didn't meet the standard for what I paid.

Staff's attentiveness, breakfast buffet

Stayed in December 2024

No balcony, and the beds are two single beds.

The bathroom and toilet are superb!

Stayed in November 2024

Big spacious rooms, comfortable bed and tatami

Stayed in October 2024

We really like the breakfast buffet, dinner buffet and unlimited drinks and snacks at the lounge, afternoon and evening. onsen also is fantastic, the staff is very kind.shuttle bus also is a great help.I will bring my family and friends in my future trips.

Stayed in September 2024

The location was far away from anything. You could only use the pool at certain times. Nowhere to get a hot coffee or lunch during the day. Without a car, you were stranded if you missed the bus times

The buffet was quite extensive with lots of choice

Stayed in July 2024

The room on the 6th floor

The room on the 12th floor

Stayed in July 2024

Dated , rooms smelt of smoke , shuttle bus would not take us back to the train station despite bringing people from the station hourly , swimming pool was drained

The food buffet was incredible for dinner and breakfast - international cuisine perfectly prepared from multiple cultures We’ve never been to a buffet with dishes which were all very well prepared , from a variety of cuisines Staff were universally pleasant , and helpful - they ordered taxis for outings

Stayed in May 2024