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Reviews of Hotel Grand Garden (Adult Only) 3 stars

231-0026 Kanagawa, Yokohama, Nakau-ku Kotobuki-cho 1-1-7, Japan

#114 of 146 hotels in Yokohama

Guests' Choice

Review score

Based on 40 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    7.3

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    8.0

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 15 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    we did have a continuous ticking sound.coming from a locked cabinet

    location was great and staff was very responsive.

    Stayed in May 2025

  • Reviewed: 8 October 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    For this place northing.

    Even though it was not a typical business hotel, I felt at home. The bed, mattress and pillows were soft and plush and comfortable, and the atmosphere in the room was homely. The staff were caring and helpful.

    Stayed in October 2024

  • Reviewed: 18 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 14 nights
    • Submitted via mobile

    The staff was very helpful even though their English was not ideal. But they helped every time we asked for something. The hotel was clean and comfortable and in good location.

    Stayed in September 2024

  • Reviewed: 3 April 2024

    8.0
    Comfy bed and close to the China Town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The system of the door-lock, as previous customer said - we need to call the staff to open the door once we want to go out or in.

    The bed was so comfy and the bathtub was so big.

    Stayed in March 2024

  • Reviewed: 17 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There wasn’t any water provided and the room needs to be renovated.

    The location was great. Big bed.

    Stayed in December 2023

  • Reviewed: 22 June 2023

    6.0
    Ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely hated the auto locking doors. Never stay there again because of that

    Staff were extremely helpful

    Stayed in June 2023

  • Reviewed: 30 September 2022

    8.0
    a fun new experience but could have had better offers for an adult hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    sadly there’s no massage chair in the room. the toilet is outside the room’s first door (the room has 2 doors leading to outside). it was inconvenient to go out of the room to use the toilet. no free bottled water.

    location is quite hidden but a walk away from Ishikawacho station. aside from the free gazillion toiletries inside the room, we were asked to choose another set of toiletries upon check in. the ofuro/jacuzzi was nice.

    Stayed in September 2022

  • Reviewed: 30 July 2025

    10
    Very good stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Only one point is whenver you go in or out the room you need to call the reception

    It's near the station and its facility is very good

    Stayed in July 2025

  • Reviewed: 27 April 2025

    3.0
    Will never stay in this hotel again even if it is free
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was in very bad shape and was extremely uncomfortable. Even worse was that the room door had to be unlocked electronically by the front desk. Should power outage or fire occured, the room would become a death trap.

    Price. But if I had known the condition of this hotel, I would have booked a better one at a higher price.

    Stayed in April 2025

  • Reviewed: 30 March 2025

    10
    Immaculate room, very good value.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is an adult hotel, so you need to understand the checking, out and payment process. But the manage helped us with all this. Big room, immaculate condition and very clean. All the facilities you could want.

    Stayed in March 2025

  • Reviewed: 29 March 2025

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    In book app has been mention for non smoking room. But there is no non smoking room. Hotel’s staff just inform me the day before we stay. How could I find the new hotel with proper price. That is terrible. And the worst thing, the room was full of cigarette smell. We can’t sleep well. Moreover We stayed for 2 nights. Unexceptional they didn’t clean up the room while we had gone out and amenity wasn’t enough for each. Staff can’t speak English, if you don’t speak Japanese, it will be hard. But they’re nice. Anyway, I won’t gonna stay this hotel again.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 13 nights
    • Submitted via mobile

    It was a fantastic hotel

    Stayed in March 2025

  • Reviewed: 2 November 2024

    10
    Excellent
    • Leisure trip
    • Group
    • Quadruple Room with Bath
    • Stayed 4 nights
    • Submitted via mobile

    The no key hotel policy for being locked up inside

    Everything near to train station.

    Stayed in October 2024

  • Reviewed: 6 July 2024

    5.0
    I got what I paid for. Thanks
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No English transation in the room's equipment.

    Not offered.

    Stayed in July 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 23 nights
    • Submitted via mobile

    Nothing.

    Very kind staffs.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    AC was not the best - at 15c it was still a bit stuffy in the room

    Convent location - a subway station nearby and a lot of cafes and grocery stores as well Hotel staff - amazing 💕💕💕 Lovely lady personally helped us removing a coffee stain from the jacket and was an angel Every day we were provided with fresh towels, toothbrushes I would stay here 100 times more, hope to come back!

    Stayed in April 2024

  • Reviewed: 27 December 2023

    1.0
    Whenever it says a love hotel in Japan, do not expect anything less.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell of smoke throughout the room. The beds were uncomfortable, the pillows were either too hard or too soft. We felt watched the whole time.

    The amenities were nice and the staff was lovely.

    Stayed in December 2023

  • Reviewed: 4 November 2023

    9.0
    Excellent stay.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    You didn’t have a room key.

    It was clean and the staff was helpful.

    Stayed in October 2023

  • Reviewed: 1 August 2023

    3.0
    Horrible auto locking doors, like a fancy prison.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The auto locking doors are terrifying and I didn't feel safe. You have to call reception to be let out every time, there are no door keys. If the room is not locked, it makes a horrible loud ticking sound so the door has to be locked. Plus, the room had a camera on the tv for people to watch themselves doing what people in Love Hotels do which was creepy because I couldn't tell if it was on or off so I had to cover it. This made it difficult to sleep, as I was anxious about other cameras possibly being in the room. The room has lots of little lights on everything; the karaoke machine and lighting panel and air con all have lights that can't be switched off. Again, hard to sleep. Check in is much later than normal hotels at 7pm and there is no wiggle room on this. We tried to get in 15 mins before but couldn't. We had to wait in the foyer being eaten alive by lots of mosquitoes who are attracted by their water feature. I was bitten a lot more here than in any other hotel on our trip. Ultimately if you aren't here for the Love Hotel experience, and you aren't used to love hotels, you probably won't like it here. We are foreign but used to live here, so we knew it was a love hotel but I don't think that is 100% clear on the listing.

    The staff were nice. Room was palatial for Japan. There are lots of toiletries provided and even heated hair tools, like curlers and straighteners. They happily stored our bags when we arrived to check in long before the check in.

    Stayed in July 2023

  • Reviewed: 28 July 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Everything there was excellent. The staff, the amenities, the decor, and the location was 5 minutes from the train station! The price for a 5 night stay was below average in the area. And the adjustable lighting in the room was fantastic.

    Stayed in July 2023

  • Reviewed: 13 April 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    it’s clean and near station but boring when doing inside and out impossible told front desk.always door was locked

    Stayed in April 2023

  • Reviewed: 12 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They don’t have door keys and hard to contact, I left something behind and wanted to come and get it but have heard radio silence from them, it also said no smoking room but the previous people definitely smoked in the room

    It was central and close to the train station so easy to get around

    Stayed in August 2025

  • Reviewed: 28 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 6 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 25

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