Nothing much to do in the area

Large, clean and comfortable rooms, buffet lunch was lovely.

Stayed in August 2025

Food, dinner was not good or pleasant

Spacious, clean room, friendly staff

Stayed in June 2025

Old dated hotel

We came to just sleep here. It is inside the city with a little view of Mount Fuji. Go to chapel at highest floor, It has good view of Mount Fuji. Room and bath are spacious, but dated. The room is comfortable to sleep, but no view. The room keys are traditional and you have to leave them at reception😂, Why?????.

Stayed in June 2025

It was honestly great—I would not change a thing!

This is a really nice hotel—the rooms are big and the bathroom is huge! The breakfast was really lovely—a multi-course feast with excellent service. They really made us feel special. The town of Fuji is extremely quiet and industrial, with not much to do/see, but this place is a gem!

Stayed in May 2025

My stay at the Grand Hotel Fuji was, without a doubt, the highlight of my entire trip to Japan. The service was impeccable, the rooms were spacious, spotless, and incredibly comfortable but what truly took my breath away was the stunning view of Mount Fuji from my room. Waking up to such a majestic sight each morning felt surreal. I stayed at several hotels throughout Japan, but none came close to the unforgettable experience I had here. I wholeheartedly recommend this hotel to anyone visiting the Fuji area. It truly exceeded all expectations.

Stayed in April 2025

Nothing not to like.

Excellent location, straight off the train and easy to locate.

Stayed in April 2025

Nothing

Great value for money.

Stayed in March 2025

Parking a bit far

Staff so nice , good breakfast , clean

Stayed in April 2025

Only 2 choices for set breakfast. Either western or Japanese. If you stay there for a few nights, you’ll get sick of it. And there are so many items in the set. Can’t finish. Food wasted. Would prefer buffet breakfast where you can just take what you want to eat, and also the amount that you want to eat.

Room is big. Staff is polite. Very comfortable stay. There is a special fridge that you can deodorise your clothes, especially if you’ve been wearing the same jacket daily. Lots of parking.

Stayed in April 2025

The hotel itself is a bit out of the way but easy enough to catch a taxi or walk to the station to catch a bus to the busier Shin Fuji station. The restaurant was lovely and the staff were very friendly and helpful. The room was a little dated but quite roomy.

Stayed in April 2025

Just one little thing, the restaurant has no ambience even though the food is fantastic. It's very brightly lit for a restaurant

Everything

Stayed in April 2025

Bed was lovely

Stayed in April 2025

Very comfortable, larger than normal rooms. A large quality breakfast.

Stayed in April 2025

I should have arranged transportation back to the hotel before we left one day, probably by finding a taxi phone number and making sure that I could make a successful phone call to them. Or checking to see if Uber or Lyft are available. We went to a sports park near the ocean and could not get a ride back - we called the hotel and got a Taxi phone number but that didn't work. I wish I had thought of using Uber or Lyft, but didn't. This was not the hotel's fault, but I wish they had a shuttle van available for such events, or perhaps could pro-actively provide some transportation info for English speaking guests. I know that this is asking alot, but we were at the end of our trip and just getting a little tired of trying to translate all the guest literature using google translate, so there might have been transportation info in there, we just didn't see it. Again, like I said, not the hotel's fault, but the area is a bit more difficult to get around then say Tokyo.

Breakfast was tasty and beautiful, served by the most attentive staff! We did have half our party opt for the western breakfast and it was presented as beautifully as the Japanese. The table setting and china were gorgeous. One of the staff kindly showed us the viewing room upstairs, next to the wedding chapel, so we could see where Mt Fuji can be seen on a clear day. The desserts at the bar area during the day were so beautiful, they were elegant! So nice of the hotel to provide the clear umbrellas. They even had a large rack for collecting everyone's umbrellas outside, and you just left yours there, and came to get it the next time that you went out. There were so many amenities in the rooms - the robes were so comfortable that I slept in it one night. Slippers, towels, etc - plenty of them and refills! The beds were very comfortable. The clothes steamer was unusual, interesting - we did not use it because we had brought lots of rain gear with us.

Stayed in March 2025

Nothing

The “refresh closet” for coats was a pleasant surprise. It was used numerous times during my stay. The room was also quite spacious and clean.

Stayed in March 2025

The price of the cuppaccino

Beautiful room with view of fuji

Stayed in March 2025

Staff was amazing

Stayed in November 2024

Big and clean room Great breakfast !!

Stayed in October 2024

Big and clean room Great breakfast !!

Stayed in October 2024

Big and clean room Great breakfast !!

Stayed in October 2024

Nothing.

Good size of room, table and chairs, space to unpack 2 large suitcases and very comfortable beds. Large free carpark too.

Stayed in October 2024

Great staff 👍 spacious and clean room

Stayed in October 2024

Some distance from station

Staffs were nice, they can speak english a easy to walk to train station but got some distance

Stayed in October 2024

Facilities were expected of a "Grand Hotel". A lot of amenities in the room. Comfortable. If you make a stop at Fuji to rest I'd highly recommend this place.

Stayed in August 2024