It was very hard to find. Look up for their neon sign. The door is not well light, which makes it hard to find.

The accommodation was okay. It was handy to the trains.

Stayed in August 2025

Great location Good size rooms

Stayed in June 2025

Room was small

Location was very good. Hotel was quiet and cool vibe

Stayed in June 2025

The only thing that I disliked was the red lightening for the rooms.

We decided to save money by purchasing one of the more cheaper hotel rooms in Shibuya and honestly, It met my expectations. The receptionists are lovely, the facilities are good, the rooms were clean and the beds comfortable. The location is quite for the area but also within easy walking distance to the Shibuya Scramble and all the shopping.

Stayed in May 2025

The room was small

The location and design aesthetic

Stayed in May 2025

Directions to the hotel could be better due to new construction around Shibuya station

Good area for Shibuya, close to transport to get to rest of Tokyo

Stayed in May 2025

It's not that I didn't like it but a little room to put your suitcases would have been great

Even though the room was small, the bathroom area was spacious and modern.

Stayed in May 2025

Great location. Very clean. Rooms were small but perfect. Great value especially compared to other places. Helpful staff. I’d stay again

Stayed in May 2025

Smell of cigarettes, small space

Great location

Stayed in May 2025

The beds weren't the comfiest, could do with an upgrade. Walls a little thin, could hear neighbours coming/going late at night, early morn which disrupted our sleep a bit. We had no trouble but access could be an issue as the hotel is situated on a street with a steep incline, just a warning.

Our first time visiting Tokyo, we found the hotel location fantastic. Tucked away in a quiet street behind the Shibuya train station and all the city chaos, we felt very well connected to everything we needed yet it was nice and quiet whenever we went home each day. A short walk to bus stations also which was very helpful as we used these for a day trip and transport to Haneda airport. The hotel is small and comfortable, the rooms were an ok size. The bathrooms were really spacious (a pleasant surprise). We stayed in 2 other hotels during our stay and this place had the biggest bathroom areas by far. The shower, toilet and vanity were all separate which made logistics easy. Fantastic restaurants, bakeries and convenience stores within walking distance. Staff very helpful and friendly. We would stay here again, but hope they upgrade the beds.

Stayed in April 2025

If I have to be picky, the room was slightly dated, though it didn't matter, it was clean and presented well.

The Location was fantastic in relation to Shibuya Station, food and shopping, the size of the room was generous and the staff were exceptional.

Stayed in April 2025

The rooms are tiny and the windows can't be opened.

The location is great, the rooms are tidy and have lot of amenities. The staff were friendly.

Stayed in April 2025

Room was absolutely lovely! Amazing amenities, big bathtub, espresso machine. It was dream to stay here. Little hard to find without google maps because the instructions don’t account for the construction, but it was worth the hunt!

Stayed in April 2025

Amazing location and considerably bigger rooms than many other hotels. Great for families.

Stayed in January 2025

We left very early in the morning and the staff was a bit rude when we were checking out. I asked if our taxi was on the way, that had been ordered the night before, but he refused to answer. A shame since this was our last impression of the wonderful city of Tokyo. I was a bit surprised since the staff at this hotel has always been very helpful.

I often stay at this hotel when I am in Tokyo. The location, close to Shibuya station, is great - close to shopping, restaurants and bars but still in a calm and quiet area. The rooms are nice and comfortable, althoug small. Friendly, english speaking staff.

Stayed in December 2024

The rooms for two adults are too small. Having difficulties with two large luggages.

Good location to the train station and quiet at night. Staffs are friendly and helpful.

Stayed in December 2024

Value for money, room size

Location

Stayed in December 2024

The rooms are very small, but that was known.

Location.

Stayed in December 2024

Room was extremely small as expected for Tokyo, was very difficult to get around the room with suitcase opened and had to step over it constantly. Although hotel location is close to station it was quite difficult to navigate accomodation initially due to all the different exits and one of the main ways to reach hotel is to cross the bridge with many steps so not ideal with heavy luggage

Hotel was close to Shibuya Station making it very convenient to explore. Staff were kind and helpful throughout stay.

Stayed in November 2024

tired rooms and not very clean.

great location, lovely staff

Stayed in November 2024

Only one thing to mention was the automated opening/closing toilet seat motion sensor...I'm not using the toilet everytime I step into the bathroom!

Small compact room but has everything you need for a place to sleep while exploring Shibuya on your doorstep! Perfect location.

Stayed in November 2024

The room was quite small and there are not many amenities.

Although the rooms are your typical small size, the location is what you're paying for. Granbell is near a major train station and many local restaurants and shopping. The staff are friendly and are able to hold your luggage before and after you check out.

Stayed in November 2024

Location

Stayed in September 2024

TIP: FROM SHIBUYA STATION - EXIT AT HACHIKO EXIT THEN NAVIGATE FROM THERE - it was super confusing trying to get to the hotel when we were still inside the station. There are really mixed reviews About this place depending on the room you stay in. Our room was in the annex side and it was absolutely no frills, just basics which was all we needed. It was an older room so it could do with a bathroom redo but if you’re only here for a few days don’t get too bothered by the reviews - the location is so good and easy to navigate, for the price you’re paying in Shibuya it’s worth it!

Stayed in October 2024