Reviews of Four Points Flex by Sheraton Yokohama West 3 stars

Good location and the rooms are very clean and comfortable. Breakfast is also good.

Nothing

Once I figured out the location, it was convenient and quiet at night. Nice! The bed was comfortable and the front desk staff friendly and professional. The room was a good size.

window cannot see outside. its just located in-between buildings

Location very strategic 400 mtr from Yokohama station, 3 minutes walk to bus station to take you to china town and Yokohama Landmark Tower, AEON supermarket only 100 mtr away, many restos and shops around, i really loved it.

Nothing.

Sheraton’s budget hotel is within easy walking distance of Yokohama’s typically wonderful rail station and it sits at a main road junction in a bustling, busy part of the city with plenty of Japanese restaurants around. Value is impressive and rooms are large for city centre Japanese hotels, which tend to allow less than a full sized cat to be swung. The hotel staff are, in Japanese fashion, supremely friendly and helpful. If you are planning on a short stop in Yokohama before an onward train journey (and the Saphir Odoriko to Shimoda is well worth considering), this would make a very good value hotel, but read on……

The only downside for us were the breakfast arrangements. We paid in advance for breakfast, expecting perhaps a normal hotel restaurant with the usual buffet breakfast so that we could pick and choose. Instead, the hotel uses a kind of canteen arrangement on the ground floor, serving four set menu options prepared on a tray that you collect from the kitchen counter, all of which are for the Japanese taste and might therefore not suit someone wanting a typical western breakfast. That said, the corn broth was something we had never tried at breakfast and was delicious, as was shredded cabbage, and the hybrid omelette/scrambled eggs served with it were perfectly cooked. Good coffee and reasonable fruit juice came from machines. Our advice would be either to give it a go for the experience of breakfasting differently or to research finding somewhere close that will supply something you are used to. We’re glad we gave it a go, but it might not suit everyone.

Everything

Staff was extremely nice and professional. The breakfast provided, via token to downstairs commercial resturant, was very convenient and nice.

The bed was extremely hard and uncomfortable, and the pillows were very thick and large (not in a nice way). We found that we could not sleep with the pillows provided, which were just too thick. The room was very,very small. However it was clean. There was a window in the room but the adjacent building was only about 30 cm away so you could not open the window, and the view was only a brick wall.

Great room quality for the price you pay.

Location

Not much facilities

Smells too strong at lobby, felt sick. So wore the mask when I need to go down to lobby. Neighborhood was too busy.

Convenient

I booked 2 twin rooms for 4 persons. However to my alarm the hotel told me I booked 2 twin rooms for 2 persons. In total I have 4 bookings for my trip to Japan. I did not have any booking issue except for this hotel. I do not understand how 2 persons per room can end up as 1 person per room. Why would I book twin rooms for only 1 person. Whilst the hotel allowed 4 persons to stay without additional charge but not for breakfast which I would have to pay for the additional persons. I seek clarity from booking.com how this can happen. Is it a problem with the app. I have concerns about booking rooms with this platform if this can happen

Everything is close by

I decided to spend a night in Yokohama rather than get into Tokyo really late at night after a trip south. I ended up picking this place because I read the rooms were new and soundproof (and I was kinda tired of listening to my hostel neighbours). They indeed were! I enjoyed the peace so much I came back for another night later in my trip to look around Yokohama a bit more. Very central location close to station hubs, malls, activities, everything (also quite lively at night). Room itself had a ton of pillows, kettle, mini fridge, and small soaker tub (not a full JP sized one, but still much deeper than I'm use to in NA). Yokohama was too much to explore in a single overnight stay, so I guess I'll have to stay longer on my next trip 😄

The room was pretty tight with a double bed, but it was fine for just me and my purse + shopping bags (and I did book it twice). Might be a little tight for anyone with a lot of luggage though.