Reviews of Four Points Flex by Sheraton Kobe Sannomiya 3 stars

Everything

Breakfast

The facilities look modern and attractive.

Maybe it was just our room, but there is a dangerous step down of almost a foot from the bathroom to the main floor. At the very least the edge of the step should be clearly marked with a yellow hi vis line. The price seemed high given that breakfast was not included.

-Location -Spacious bathroom

Convenient location. Washers on ground floor. Nice breakfast provided daily. Good staff who made up the rooms daily.

There was not enough table space to place things. But not a big deal.

Everything was as advertised. Clean and modern. Within walking distance of Sannomiya station, there's also a bus stop right in front of the hotel from where busses take you to the station (just one stop) every couple minutes, which has been comfortable in the summer heat.

Great centrally located hotel, spotless clean and staff is amazing! Would def Stay again! Loved everything, except for the breakfast (it’s a set menu which can’t be adjusted to vegetarian diet).

Breakfast

Staff are friendly

The bathroom is little bit too small

Clean and very comfortable with helpful staff

Hot water pressure was low

Good value, 10 mins walk from Sannomiya station. Clean and basic room with very comfortable bed.

There is almost nothing in terms of amenities at the hotel. It’s a classic Japanese business hotel for short stays.

Clean, decent location (although if walking with luggage from Shin-Kobe or Sannomiya, a little hilly with the bus being the only public transport). Right next to a 24 hr coin laundry (hotel washer/driers were not good and seem to be the same at most Japanese hotels).

Very small (even by Japan standards) and a little dated. Very much reminded me of the APA chain which is a little disappointing considering the Sheraton is meant to be an international premium chain.

I liked the way staff members acted to help out clients.

Room is too small.

The location was rather central, very comfortable bed, the price was good, room was clean and staff were lovely.

Rooms are quite small and dated, the hallways are overheated and stuffy when catching the elevator.

The location was great! It was only about a 10 minute walk from Sannomiya Station, even with luggage, and another 10 minute walk from the Ropeway attraction. There are numerous delicious restaurants in walking distance, and plenty of convenience stores in case you forgot anything not covered by the amenities bar provided by the hotel.

This is only a tiny nitpick, and not really something to improve upon, but only to note, I was pleased that the shower head was so tall (shower heads in Japan are often just a little too short for taller people), but the angle of the fixture plus the water pressure meant the stream of water was in the outer edges of the tub, which could be slightly annoying to try to configure yourself within the tub space while showering. Just something to note.

The location was so convenient. Also the staff was very kind and helpful.

The breakfast. They could do better by organizing buffet style.

Location was good. If you are planning to go to Beit Chabad, the place is a 15-17 min walk, quite ok. The place is not suitable though tif you strictly keep Shabat, as entering in the front doors and the room door requires a card and the staff is not aware when you ask for a manual help. (you would need to ask the staff to open for you)

The room has everything needed, but is really small. With luggage walking to Hanshi station can take 15min.