Reviews of Excel Inn Nagoya Atsuta 3 stars
456-0034 Aichi, Nagoya, 2-4-17 Tenma, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBreakfast was included in the price, it was healthy and delicious! The staff were all so friendly and welcoming. The water kettle had long thin nose so it was easy to pour cooled down water into our water bottles to keep in fridge overnight. The reception area looks very nice with a spacious area for guests to relax. Location was relatively close to train station and in the train station it tells you which exit to take to the hotel! That made it easier to find, plus close to Family Mart so overall it was a good place to stay for 3 nights to explore Nagoya.
The room tear and wear is shown, seems slightly run down as we could see our room wall is not maintained that well. Fridge is very small and no freezer (we like to freeze water bottle overnight so it could slowly melt throughout the day as days are hot). I accidentally dropped something under bed and I could see it has not been vacuumed for a while. 😔
Thank you very much for choosing our hotel on this occasion. We are delighted that you enjoyed our breakfast service, the attentiveness of our staff, the kettle in your room, and the convenient access from the station. However, we sincerely apologize for any discomfort caused by the deterioration of room facilities and cleaning issues. We also apologize again for any inconvenience regarding the refrigerator. We deeply appreciate your thoughtful feedback. All of us at the hotel look forward to welcoming you back.
Thank you very much for choosing our hotel on this occasion. We are delighted that you enjoyed our breakfast service, the attentiveness of our staff, the kettle in your room, and the convenient access from the station. However, we sincerel… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe staff were super helpful and friendly, they made us feel very welcome. The location was great too, close to the subway and to the shrine. The room was just standard, fairly small, but relatively comfortable.
I was really disappointed by the breakfast. It was supposed to be sorted with a help of a nutritionist, yet it was just basic eggs, sausages, bread, rice, miso soup, and three types of salad (potato, lettuce, and shrimp, rotating). Quite plain and disappointing. Also, the bed was by the wall, so I kept hitting my knee. Otherwise, a good stay.
Thank you very much for choosing our hotel. We are honored that you appreciated our staff and the location of our hotel, even though your room made you feel cramped. However, we are sorry that our breakfast service did not meet your expectations. Thank you again for your feedback. We look forward to serving you again.
Thank you very much for choosing our hotel. We are honored that you appreciated our staff and the location of our hotel, even though your room made you feel cramped. However, we are sorry that our breakfast service did not meet your expect… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe location was great, only a 3-minute walk from the subway station. You can even walk to Jingumae station of the Meitetsu Line. I didn’t feel the need to call a taxi during my entire stay there, even with my heavy suitcase.
I stayed in a single room, and as with many other business hotels in Japan, rooms are quite small. The bathroom is a step above the floor, but if you are not used to it, you may hit your toes like I did. I also noticed that the hotel wifi connection wasn’t stable at times. The bed mattress was a bit hard.
Thank you very much for staying at our hotel. We are grateful that you appreciated the location of our hotel. However, we apologize for the cramped feeling in your room, the unstable Wi-Fi, and the mattress of your bed. Thank you again for your feedback. We look forward to welcoming you again.
Thank you very much for staying at our hotel. We are grateful that you appreciated the location of our hotel. However, we apologize for the cramped feeling in your room, the unstable Wi-Fi, and the mattress of your bed. Thank you again fo… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThis hotel is quite close to the subway station (Meijo line) and the Atsuta Jingu, so you can easily reach central Nagoya and visit the shrine. The Asian breakfast was tasty, but didn’t change during my stay (everyday they offered miso soup, rice, salad, and some preserves). My bedroom got warm in the last night, and I had issues turning on the air conditioning. There’s a humidifier/fan in the bedroom, which can be helpful in dry days. The bedroom size is a bit smaller than I imagined, but wasn’t a big issue. The mattress was a bit too hard for me.
Thank you very much for staying at our hotel. We are very pleased to hear your compliments on our accessibility, breakfast service, and room furnishings. However, we apologize for the inconvenience caused by the air conditioning and mattresses in your room. Thank you again for your kind and extensive feedback. We sincerely look forward to welcoming you again.
Thank you very much for staying at our hotel. We are very pleased to hear your compliments on our accessibility, breakfast service, and room furnishings. However, we apologize for the inconvenience caused by the air conditioning and mattre… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewI like the service, free breakfast and the location. It’s within walking distance of the train station bound to the airport and the subway line that connects to the main line to city centre. A lot of nearby restaurants that closes around 9 or 10pm . Its a great location.
Thank you very much for choosing our hotel. We are very pleased that you have listed in detail what you liked about our hotel. Thank you again for taking the time to provide us with your feedback. We look forward to serving you again.
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 November 2024 · Stayed in October 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewclean comfortable bed breakfast included
Walking from Jingu mae station is quite far especially if you have large luggage
Thank you very much for choosing our hotel. Although you liked the bed in your room and our breakfast service, we are sorry to hear that the transportation from the station caused you trouble. We thank you again for your feedback. We look forward to welcoming you again.
Thank you very much for choosing our hotel. Although you liked the bed in your room and our breakfast service, we are sorry to hear that the transportation from the station caused you trouble. We thank you again for your feedback. We look… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewlocation and room rate
nil
Thank you very much for choosing our hotel. We thank you again for your feedback. We look forward to welcoming you again.
Reviewed: 3 March 2024 · Stayed in January 2024
Verified reviewReviewed: 26 December 2023 · Stayed in November 2023
Verified reviewReviewed: 13 December 2023 · Stayed in December 2023
Verified reviewThe room was clean and had a great atmosphere, and the hotel is just about 5-7 minutes from Atsuta Shrine (my main destination). I myself love secondhand bookstores, so the enormous BookOff Plus right across the street was a literal dream! If you want to spend a lot of time in downtown Nagoya (etc.), you'll need the nearby Meijo subway line or the Meitetsu train line.
The breakfast is very basic and mostly Japanese, though the fruit salad and the cereals were a nice touch. The bed was a bit too firm.
Thank you very much for choosing our hotel. We are glad to hear that you liked your room and that you were able to use the surrounding facilities conveniently. However, we are sorry th at you were not satisfied with our breakfast service and the firmness of the bed. Thank you again for your valuable feedback. We all look forward to seeing you again.
Thank you very much for choosing our hotel. We are glad to hear that you liked your room and that you were able to use the surrounding facilities conveniently. However, we are sorry th at you were not satisfied with our breakfast service a… Show more
Reviewed: 24 November 2023 · Stayed in November 2023
Verified reviewEveryone was very polite and the space is clean.
The room was very hot even at night and there was no way of cooling it down. I wasn’t able to sleep well because of it.
Thank you very much for staying at our hotel. We are very sorry for the inconvenience caused by the air conditioning in your room. The operation of the air conditioning is centrally controlled at the front desk, and only the air volume can be adjusted in your room. We thank you again for your feedback. We look forward to serving you again.
Thank you very much for staying at our hotel. We are very sorry for the inconvenience caused by the air conditioning in your room. The operation of the air conditioning is centrally controlled at the front desk, and only the air volume can… Show more
Reviewed: 5 November 2023 · Stayed in October 2023
Verified reviewBed comfort was bad. Mattress felt like a rock.
Thank you very much for staying at our hotel. We are very sorry that you were not able to sleep comfortably in the bed. Thank you for your feedback. We look forward to seeing you again.
Reviewed: 5 November 2023 · Stayed in October 2023
Verified reviewThe breakfast was very good. A good range of both Japanese and western choices. Very clean and very attentive staff.
The wifi was a bit hard to log into.
Thank you very much for staying at our hotel. We are honored that you complimented our breakfast service and staff. However, we sincerely apologize for the inconvenience caused by the Wi-Fi connection. We look forward to seeing you again soon.
Thank you very much for staying at our hotel. We are honored that you complimented our breakfast service and staff. However, we sincerely apologize for the inconvenience caused by the Wi-Fi connection. We look forward to seeing you again … Show more
Reviewed: 2 November 2023 · Stayed in November 2023
Verified reviewReviewed: 9 October 2023 · Stayed in October 2023
Verified reviewReviewed: 1 July 2023 · Stayed in May 2023
Verified reviewReviewed: 29 May 2023 · Stayed in May 2023
Verified reviewThank you very much for your stay. We sincerely look forward to serving you again.
Reviewed: 12 March 2023 · Stayed in March 2023
Verified review