Breakfast was on the smaller side.

Breakfast was very tasty.

Stayed in March 2025

Absolutely loved my stay at Eternal Flame. It is a beautiful lodge and close to plenty of restaurants, as well as right across the road from a couple of the shuttle bus stops. Nao was a lovely host with excellent knowledge of the area to assist with deciding where to ski.

Stayed in March 2025

Excellent breakfast and service

Stayed in March 2025

Nao and his team went above and beyond with outstanding customer service, making our group feel truly at home. We are incredibly grateful for their dedication. Our meals were exceptional, our accommodations were fantastic, and we truly appreciated their thoughtful recommendations in helping us choose the right ski resort each day based on the weather conditions. Their assistance in securing dinner reservations in town made our experience even more seamless. Thank you!

Stayed in February 2025

Very clean and very welcoming staff. Its a short walk to Echoland where there are a lot of restaurants and bars. The onsen was a great touch as well.

Stayed in March 2025

Very comfortable and common area allowed group to mingle. Nao and Kimmi were exceptional host and breakfasts were amazing. Nao helped with dinner reservations and with literally everything!

Stayed in February 2025

The owners at Eternal Flame were so accommodating and paid close attention to the details. The coffee machine and beautiful, varied breakfasts made our mornings! I enjoyed selecting a book from the comfortable communal area and having a beer with other guests there too. The owners were more than happy to collect us and drop us to the bus station and the property was in close walking distance to Echoland. The two onsens made for a perfect ending to a day on the slopes.

Stayed in March 2025

Nothing

Nao and Kimi and their staff make this place special.

Stayed in March 2025

Honestly not a lot to improve. Perhaps the back entrance to drop snow gear off could have been dug out a little, to make the snow a little less sketchy to walk on

Wonderful service, comfy beds and delicious breakfast. From picking us up at the bus station, to helping organise our snow gear and tickets, to booking our restaurant each night, we were so well looked afterz Loved the onsen, massage chairs and communal lounge with coffee, tea and sweets

Stayed in March 2025

Nao and the team were amazing hosts, one of the nicest pensions I've stayed in Japan. So many small touches and thoughtful gestures really elevated the stay from a place to stay to go skiing to 'i can't wait to get back and relax at the Eternal Flame'. The mini onsen, delicious and beautiful breakfast, welcome drink ect. Can definitely recommend a stay at the Flame! 🔥

Stayed in March 2025

nothing - the only remark I could think of is that I was missing hooks/ rail to hang towels in the bathroom and maybe some hooks at the entrance for jackets

We stayed at the new chalet and loved it! Also the main house and lounge area is very cozy. The location is perfect to catch different ski busses and a short stroll to the Echoland Main Street with shops and restaurants. The in house Onsen was another highlight after skiing. Be prepared for an amazing 3 course breakfast!

Stayed in March 2025

Shared bathrooms but it really wasn’t a problem

Spacious and comfortable lots of small details taken care of, onsen, drying rooms massage chairs coffees readily available the breakfasts were an absolute highlight! The staff were so friendly and welcoming and knowledgeable in helping us choose the mountains for the conditions on the day

Stayed in March 2025

Beds a tad firm, but consistent with the rest of japan. There was a very convenient bus stop for one of the resorts but a little bit of a walk if you want to go to other resorts. About 10min with ski gear to get to the V2 bus stop.

Staff were lovely, Nao was so lovely to chat to and helped us with dinner bookings and ski hire. The three course breakfast got us well prepared for a day of skiing each day.

Stayed in March 2025

The beds were firm, and you could feel the springs; however, they were not totally uncomfortable.

Amazing experience from the moment we arrived in Hakuba. The hosts picked us up from the station before welcoming us to the accommodation. We had complementary champagne on arrival while they covered the check-in details and took our bags to our room. The breakfasts were amazing, different every day and served as 3 consecutive courses. Each day, the hosts were happy to book our dinner reservations in advance to ensure we got a table at local restaurants. The two onsens were game changing, perfect for a relax after a full day on the mountain. With bus stops right out the front of the hotel, we got to the mountain quickly and free each day.

Stayed in February 2025

Exceptional Hospitality

Stayed in March 2025

Had an amazing stay! Stay was the absolute best.

Stayed in March 2025

So clean

Great hosts and hospitality

Stayed in February 2025

Nothing.

Firstly, Nao and Kimmi (the hosts) are the nicest people! Our twin room with loft was tidy, perfect for 2-4 mates. The common area was very homely, and we felt happy to chill there and eat some snacks or have some of the fairly priced refreshments. Breakfast was awesome, with it being a three course meal every morning. The drying room worked great for our snowboard gear and had easy access from the road. I lost a room key while snowboarding (sorry!) and Nao stated he was “always on my side” insisting I didn’t have to pay. The hosts really made this stay special. Arigatou gozaimashita!

Stayed in February 2025

Nothing

Fabulous hosts who couldn't do enough for us in this very comfortable and spotless hotel, with 2 onsens

Stayed in February 2025

The beds were too firm

Good value for money, the staff were exceptional in meeting all of our needs, including pick ups and restaurant bookings.

Stayed in January 2025

Nothing - we loved our stay.

Great lodge environment, incredibly clean, awesome breakfast cooked for you everyday. They could not work harder to make your stay more comfortable. Ski shuttles close by for all mountains.

Stayed in February 2025

Mattresses could have been a bit more comfy but not a deal breaker.

From the moment you walked in the door you felt so relaxed and welcome. The hosts were wonderful and gave great recommendations of the area where to ski and eat. The breakfasts were absolutely delicious. The lobby was a beautiful space to relax, especially with our 8 month old baby. Easy walk to all the food options in Ecoland. We will stay again.

Stayed in February 2025

There wasn’t anything I didn’t like

Loved the property location and the staff! Best winter holiday our family has had and we loved the accommodation! Thank you for having us :)

Stayed in February 2025

Well located, great hospitality!

Stayed in February 2025