Mattress was moderately hard and pillow was like a block of wood. Parking was advertised as available, however, it was 3 blocks away. Mattress was moderately hard and pillow was like a block of wood. I booked 2 rooms and had a booking.com special rate, but noticed later the staff had charged me full rate. Too hard to dispute given the language barrier.

The onsen was fantastic. Laundry facilities cheap and highly appreciated. Free Hershey's icecreams after the onsen surprising and enjoyed.

Stayed in May 2025

The old men manning the parking elevator were hostile, aggressive and unkind. They tried to insist I stash my rental car in there (rather than parking for a few minutes outside while I checked in), even though I told them I needed to return the car soon. When I went against them and parked on the street in spite of their insistence, they literally chased me into the hotel lobby.

Honestly, my stay at the hotel was great—just like any other Dormy Inn in Japan. Well, except for one not-so-great staff member.

Stayed in July 2025

My room wasn’t very big and the bed was right next to the window, so that you could get into it from only one side. The furniture was rather simple.

The breakfast selection was really good and the location excellent. The onsen was great and the staff very helpful with fulfilling a request. It was also quiet on my floor.

Stayed in July 2025

Very overpriced, rooms smelled like cigarette smoke.

Great breakfast

Stayed in July 2025

Public bath is so nice . Breakfast is amazing

Stayed in July 2025

Its location, comfortable room size, and cleanliness.

Stayed in June 2025

They have a strange system regarding room make-up and towels change. You need to press some buttons to request that. However, due to some hotel staff misunderstanding, my room ended up but being cleaned for my whole stay, 3 nights!!! Staff was nice and understanding though, after I complained at the reception desk they gave me some compensation.

Very good location. Good size room.

Stayed in June 2025

Nothing.

The location because it is near the train station, the ferry terminal, car rental companies & a nice restaurant. The staff are also very helpful.

Stayed in June 2025

The staff was great, he helped me cancel my booking for the next day which I have mistakenly forgot to cancel, we arrived a day earlier and booked for that day but forgot to cancel the previousone, there is an onsen and free unlimited icecream and coffee. It is near the train station, convenience store ramen shops and the pier.

Stayed in June 2025

Price on the higher side but probably due to the location & friday night.

Walkable distance (5mins) from JR station. The communal bath area was nice as it is located at the rooftop especially the outdoor one. Room was big and clean, bed was comfortable. Staff were friendly. I was able to deposit my luggage to stay overnight in one of the nearby islands and return for another night stay.

Stayed in May 2025

It was excellent . They gave me a good noodle at 9 30 pm.

Stayed in May 2025

Excellent hotel in Wakkanai. Onsen nice and quiet. Room clean, confortable, with a nice view, but a little small.

Stayed in April 2025

The overall experience aren't at the same par with other hotels in Japan within same price range.

My husband enjoys the onsen very much.

Stayed in May 2025

I really liked the onsen. The view from our room looked like a painting. The parking lot is also great for winter as it is indoors. Lots of basic amenities for a budget hotel. The only thing I disliked are the hard pillows.

Stayed in April 2025

Nothing

Good location close to station. Nice sea view from room. Pleasant and efficient service. Very nice breakfast. All good.

Stayed in February 2025

Too hot in the room

Breakfast , onsen and location. I asked for a nice view and put us on last floor!

Stayed in February 2025

All good

Staff were great and room good.

Stayed in February 2025

Nothing

The Location is very convenient.

Stayed in August 2024

Need to improve communications on the onsite-parking for car. I had the impression that there was no lots and parked further away. Then after I returned to the hotel, the front staff told me that I could inform the parking staff and they would find a lot for me at the second parking site. The rooms seems abit dated but acceptable since Wakkanai isn't considered a key tourist destination.

A short walk away from the main JR station. It is a hotel that seems to be a favorite amongst Japanese tourist for its onsen. The free ramen for supper is a lovely touch especially when the town shuts down at night.

Stayed in July 2024

The pillow was bad Bring one with you

The roof top onsen was nice

Stayed in May 2024

Onsen

Stayed in April 2024

Great location

Stayed in February 2024

There is nothing to complain about. Everything was perfect.

Perfect location, within walking distance to JR station and convenience store. The hotel provided supper at night and coffee machines at lobby. There weres an onsen on the 10th floor, and they also provided free hokkaido milk ice cream for hotel guests. Room size was spacious. Staff was friendly too. The glass bottled milk in the vending machine was delicious and cannot be found anywhere else in hokkaido, must buy to try it!!

Stayed in December 2023

Nothing to complaint

We stayed here for 2 nights on November 2023. Excellent hotel facilites includes Indoor and rooftop Onsen, free laundry, free office, free noodles at night. Staffs are very polite and cheerful. Although they cannot communicate with English, they try their best to use translation tools and body language to explain various issues with you. Walk 10 mins to Wakkanai JR station very convenient.

Stayed in November 2023