good location. very clean. Friendly staff

Stayed in August 2025

The location was little sketchy for me so I didn’t go out at night.

The hot spring was excellent, clean water and well equipped. Also the breakfast was a wonderful, I had a well balanced meal.

Stayed in June 2025

Not sure what you could do better

Loved the Osen. Great location. Easy to walk to different places

Stayed in May 2025

Only afew shops open and language barrier.

Free ice cream,coffee and yakult. Free onsen and laundry. Very clean hotel.

Stayed in June 2025

Nothing

Hotel

Stayed in May 2025

Nothing.

Natural outdoor hot spring and room is clean .

Stayed in May 2025

Despite the recent renovation the room still felt a bit old with a dark toilet/shower area. Rooms are definitely quite small as well.

A great hotel with many extra services included that made the stay feel more special than expected. These included the welcome drink, late night ramen and really good onsen and post onsen snacks. The breakfast was quite interesting with some local good dishes. The room itself was decent and had everything needed. Location was good - in a traditional old shopping arcade.

Stayed in May 2025

A bit

the Onsen and the room is quite big compare to other hotel, very comfortable place.

Stayed in April 2025

Breakfast service ends rather early, which may not be ideal for guests who prefer to sleep in or enjoy a slow-paced morning.

The room was impressively spacious and well-designed, offering far more comfort and layout efficiency compared to most typical hotel rooms in Japan. The rooftop onsen with a direct view of Mt. Fuji is simply breathtaking—an unforgettable highlight that adds tremendous value to the stay. Truly a must-experience for those seeking relaxation paired with iconic natural scenery.

Stayed in April 2025

1. My room was not cleaned despite requesting for ‘make up room’. 2. Had to rely entirely on google translate to communicate with the staff.

1. The onsen is great. Big, clean and water was at a good temperature. 2. Buffet breakfast is very good if you like Japanese-style breakfasts. 3. The standard room is well appointed despite its small size.

Stayed in March 2025

Room was too small. No place to open luggage. Could use another trash can. No place to hang your towels.

Clean, the hot springs.

Stayed in March 2025

Although only a 15-minute walk from Kofu Sation, the hotel was in inconveniently located away from the main street in a neighborhood which has seen better times. Since dinner was not offered at the hotel, the staff recommend one across the street. Not bad but it was too small, and the food would have tasted better if smoking was not allowed.

The onsen and sauna were easily accessible and clean. The breakfast buffet was above average for a business-like hotel offering both western and Japanese foods. Nice night view of the cityscape and Mt Fuji from the 9th floor.

Stayed in February 2025

Nothing

Nothing

Stayed in February 2025

Beds and pillows were quite hard and i didn't get a good sleep

the level of service and care taken to ensure the onsen and resturaunt were the best they could be

Stayed in December 2024

It is in a very nice neighborhood with many restaurants and bars. The Onsen is located on the 10th floor and offers a beautiful view of the mountains and Mt. Fuji. I was early and left the luggage at the reception, staff then already placed it in my room when I arrived. This is service is not very common these days and I appreciated it very much.

Stayed in November 2024

I might have been spoiled a bit in my recent trip in Japan, but I think the room could have been cleaner.

The onsen baths on the 10th floor were great. The hotel is rather close to the train station and there are a lot of restaurants and bars in the area

Stayed in October 2024

Room was clean and simple, I think the price is a bit too high for what you get, despite the good amenities. My shower wouldn’t turn on in the morning, no water came out, despite trying everything. I had a bus to catch so couldn’t wait for staff to help me fix it.

Nice onsen on 10th floor. Free amenities and snacks. Clean, quiet

Stayed in October 2024

The temperature control of the shower in the room is not intuitive.

Breakfast is delicious. The spa service with ice bars is satisfying.

Stayed in August 2024

There's onsen in this hotel and they provide free ramen for supper. Room is small. There is a shopping street next to the hotel but we arrived on a Sunday evening and most of the shops and eateries were closed, leaving us with limited choice for dinner. The nearer location with eateries are about 1km away and we did not want to walk that far out so just settled with what we could find.

Stayed in June 2024

The room is small.

Like the onsen and the free soba for supper at the restaurant. The hotel also provides free Yakult and ice cream throughout the night. It is nice having some snacks after onsen. There is a shopping street next to the hotel. There are many eateries there but we reached the hotel on a Sunday night and most of the eateries and shops were closed.

Stayed in June 2024

The smoking room can use better ventilation, and the room toilet has a slight but perpetual sewage smell. The room deodouriser can be more effective.

The onsen facilities and the free ramen supper. Room is small but adequate. Staff is very friendly.

Stayed in May 2024

Great staff. Breakfast very good. Clean.

Stayed in May 2024

They had the building covered with scaffold when we arrived, being advised would have been nice but it was only for one night.

Great location, clean and comfortable, great amenities, hotel onsen was terrific, one of the best we had experienced. There was even a view of Fuji from the outside onsen

Stayed in April 2024

Location

Onsen!

Stayed in November 2023