Reviews of Dormy Inn Kobe Motomachi Natural Hot Springs 3 stars
650-0023 Hyogo, Kobe, Chuo-ku Sakaemachidori 2-5-1, Japan
#30 of 140 hotels in Kobe
Guests' ChoiceReview score
Based on 364 hotel reviews
8.6Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
8.6
-
Facilities
9.1
-
Staff
8.8
-
Value for money
8.5
-
Free WiFi
8.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 2 September 2025
Mike
Hong Kong12 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
good location and nice noodle .....
Stayed in August 2025
-
Reviewed: 1 September 2025
Tiger
Singapore4 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room - No Daily Cleaning
- • Stayed 6 nights
- • Submitted via mobile
No issuance of invoice or receipt for the booking thru booking.com
Spa
Stayed in August 2025
-
Reviewed: 17 August 2025
Wing
Hong Kong12 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room - No Daily Cleaning
- • Stayed 2 nights
- • Submitted via mobile
Room is a bit small
Great location, nice hot spring, free snacks
Stayed in August 2025
-
Reviewed: 28 July 2025
Rajan
Singapore10 reviews1 helpful vote10“Excellent location, great value for money, Comfortable stay.”- • Business trip
- • Solo traveller
- • Standard Double Room - No Daily Cleaning
- • Stayed 2 nights
There is no fan in the room...in winters it could get suffocating since you would not want Aircon. The aircon remote control had Japanese markings. Had to use Google translate to operate it. Could be improved for International guests.
Great Location. Walkable from Motomachi station. Good selection of food for breakfast, caters to multinational tastes. Comfortable rooms, adequately sized.
Stayed in July 2025
-
Reviewed: 18 July 2025
Petra
New Zealand9 reviews10“Great”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - High Floor
- • Stayed 3 nights
- • Submitted via mobile
Hotel needs a deep clean.
Almost everything , great spot. Free ice cream and massage chairs
Stayed in July 2025
-
Reviewed: 16 July 2025
Jay
Australia17 reviews10“Beautiful, paradise and economical.. how?”- • Leisure trip
- • Solo traveller
- • Semi Double Room
- • Stayed 1 night
- • Submitted via mobile
I wanted more time here!! Darn Shinkansen ticket expires today though
Free laundry, free ramen, free ice cream, free massage chair, free small snack in fridge.. what’s not to like
Stayed in July 2025
-
Reviewed: 20 June 2025
James
United Kingdom4 reviews10“Great location, fab facilities”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted via mobile
The onsen/spa facilities on the 14th were such a relaxing treat! The perfect way to end a long day exploring Kobe
Stayed in June 2025
-
Reviewed: 18 June 2025
Simon
Australia5 reviews9.0“An enjoyable stay at a business hotel chain that is always reiable.”- • Leisure trip
- • Solo traveller
- • Standard Double Room - No Daily Cleaning
- • Stayed 2 nights
- • Submitted via mobile
The Onsen, breakfast and quick check in
Stayed in May 2025
-
Reviewed: 17 June 2025
Hjalmer
United States9 reviews9.0“Onsen value and great location”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
Lighting in room could be better.
If you are looking for a onsen/hotsprings hotel this was a great place. Onsen and roof top spa was incredible and the hotel is right next to all of the eateries and historic district.
Stayed in June 2025
-
Reviewed: 14 June 2025
Una
Singapore2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I love everything, nothing I didn't like.
The public bath is clean. The room is big and spacious and the bed is very comfortable. The location is good and lots of food near the hotel.
Stayed in June 2025
-
Reviewed: 10 June 2025
Rossignol
Switzerland14 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Hard to find employer who speaks english
Onsen, breakfast, complimentary food
Stayed in June 2025
-
Reviewed: 29 May 2025
Tzungchi
Taiwan77 reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Very excellent service and perfect location
Stayed in April 2025
-
Reviewed: 18 May 2025
Mor
Japan2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Semi Double Room
- • Stayed 1 night
- • Submitted via mobile
Onsen facilities, very nice and they also serve ice cream and drinks for free.
Stayed in May 2025
-
Reviewed: 17 May 2025
Xia
New Zealand15 reviews9 helpful votes9.0“It’s a trusted hotel, highly recommended.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The room is a little bit small, but the bed is comfortable.
It’s so clean and the public bath facilities are amazing.
Stayed in May 2025
-
Reviewed: 10 May 2025
Andrew
United Kingdom61 reviews8 helpful votes9.0“Up to the usual high standard of Dormy Inns.”- • Leisure trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 1 night
I should have booked a bigger room.
Very good location, waking distance from the waterside. Good breakfast, OK sized room for Japan, excellent onsen, comfortable.
Stayed in April 2025
-
Reviewed: 7 May 2025
Ioanna
United Kingdom7 reviews8.0“Excellent value for money. Comfortable room with complementary dinner soup and convenient location.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Nothing.
Comfortable room, spring water pool, and tasty complementary dinner noodle soup. All I could ask for 1-night stay.
Stayed in April 2025
-
Reviewed: 5 May 2025
Smith
New Zealand4 reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
The location of the hotel was right next to a bustling Chinatown, meaning it was very easy to just pop out and have a look at the various food stalls nearby. The onsen, relaxation and dining areas were also very nice, and I enjoyed my time staying in after a day out in the city.
Stayed in April 2025
-
Reviewed: 29 April 2025
Emmi
Finland15 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The pillows were very hard
Excellent location
Stayed in April 2025
-
Reviewed: 26 April 2025
Henry
Australia23 reviews1 helpful vote9.0“Great stay.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted via mobile
The facilities, the laundry, the massage chairs, the free ice creams up near the lounge area plus the free tea and coffee. Couldn’t fault it.
Location next to Chinatown and very walkable
Stayed in April 2025
-
Reviewed: 18 April 2025
Grace
Singapore32 reviews12 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Semi Double Room
- • Stayed 3 nights
It's a bit of a walk from the train station and you have to walk through the busy Chinatown area. The road can be pretty bumpy if you're rolling luggage. But I did choose to stay here anyway because it's the only Dormy Inn in Kobe. This is the first Dormy Inn where I could not open a two-side luggage without shifting some furniture first; I think the layout of the room is a bit weird especially since the TV faces the dead space at the end of the bed and the bed faces the door. My biggest gripe for this Dormy Inn is the layout of the public bath - from the entrance, the laundry area is to the left while the baths are to the right. This means that in order to access the laundry area, you have to pass by the entrance. If you want to run a wash cycle with your dirty clothes while you are in the bath, you kind of have to get dressed first with different clothes or make a risky run to the laundry area and hope no one is entering at the time you pass by. I don't know why they designed it like this.
Stayed Dormy Inns numerous times now and the experience is consistent. Enjoyed the onsen and outdoor baths, the free ice cream at night, free ramen at night, free dessert in room, and free coin laundry usage. More room space than other business hotels too. A/C had great heating. Staff are always friendly.
Stayed in April 2025
-
Reviewed: 6 April 2025
Helen
Australia6 reviews1 helpful vote8.0“It was in a great location, has a fabulous hot springs an excellent staff and facilities.”- • Leisure trip
- • Solo traveller
- • Semi Double Room
- • Stayed 3 nights
- • Submitted via mobile
The bed was quite hard as is common in Japanese hotels.
The staff were very helpful and a couple spoke English and went out of their way to help me with bedding, touring/directions and luggage.
Stayed in March 2025
-
Reviewed: 30 March 2025
Letesha
New Zealand5 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Amazing stay. Highly recommend
Stayed in March 2025
-
Reviewed: 29 March 2025
Martin
United Kingdom12 reviews2 helpful votes9.0“Nice hotel, well-located, great facilities”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
The double bed was a little narrow for two ordinary-sized adults
Great location in Chinatown, spotlessly clean and efficient reception - plus the usual Dormy set of little extras
Stayed in March 2025
-
Reviewed: 27 March 2025
Lynn
United States14 reviews5 helpful votes10“I had a very pleasant stay; the staff attitude makes a big difference. Thank you all.”- • Leisure trip
- • Solo traveller
- • Semi Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Staff were super nice. Secondly, having an onsen on site and free ramen in the evening was a nice gesture. I was hungry after soaking in onsen and didn’t have any snacks; I felt so blessed to have ramen served.
Stayed in March 2025
