People who work there seem not very friendly.

A modern hotel with comfortable beds. Clean and quiet. Good location

Stayed in August 2025

7-8 mins walk from the station. Warm welcome and easy communication. Free rent bike was very appreciated. Breakfast while limited was nice. Room was not too small and clean.

Stayed in June 2025

Nice staff, good location, clean and comfortable.

Stayed in June 2025

Nothing

Complimentary breakfast was good but basic. The location of the train station was nearby so easy access to food. The room was clean though a little small (our bad, we could have booked a bigger room). Friendly staff.

Stayed in June 2025

Scrambled eggs didn’t taste like egg. More fruits (sliced apples and frozen blueberries were the only fruits) would be nice. We had the same thing for two days. Pillow was not fluffy and had hard time sleeping

The breakfast was tasty especially miso soup was delicious. The pajama in the room was very comfy

Stayed in May 2025

Limited amenities, but good value for money.

Very good value for money. Very clean. Reasonably good complimentary breakfast. Very good location. Helpful staff. Relatively large room.

Stayed in February 2025

Everything fine

Breakfast fine

Stayed in November 2024

Wished food was available during the day...but was aware of this. wished coffee was available earlier. with 5 people. 1 was a couple, and their room was small. For singles it was compact, but good. I slept very well.

liked it's cleanliness, hostel vibe, breakfast was good, vending machines and laundry great. We traveled in a group of 5.

Stayed in September 2024

The buffet breakfast was good

Stayed in September 2024

The staff are quite welcoming and nice.

Stayed in September 2024

Location. Niigata Station is under construction so getting to the hotel is very inconvenient. Parking. I had to park at another lot because all the parking spots at the hotel were "reserved" with cones or cars. This was a problem because the hotel employee had to help me with the pay machine (Japanese only) Taxi. Staff member was reluctant to call a taxi at departure and told me to walk to the station (with luggage and through a construction zone). In the end I insisted and the taxi came no problem.

I have stayed at the Comfort Hotel chain before. This is an older property but they are all basically the same so you know what you are getting and its pretty standard: Laundry. Breakfast. NO smoking property. However given my comments below I selected another hotel when I returned to Niigata.

Stayed in April 2024

Whilst the room is on the small side it was what was I expected so you can’t really complain about it.

The location is great close to the train station and local restaurants. The included breakfast was basic but has everything to get you started for the day.

Stayed in April 2024

Check out time was 10am rather than 11am, which seems to be the standard time across all hotels in Japan. We accidently checked out at 11am and were called a few times due to our mistake, however it would be easier it it was at 11am rather than 10am.

We had a one night stay here as detour stop over from our jounery from Sapporo to Toyko. This suited our needs for that perfectly and was the cheapest stay of our trip. The room was a decent size, tidy and warm, with thicker duvets than previous stays. Staff were friendly too. The main reason we stayed here was due to the cost and loaction. We felt that we got our value for money on both these items and would have enjoyed the complimentary breakfast if we had been up early enough! It was great to leave our bags here after checking out whilst we explored the city before getting back on the shinkansen.

Stayed in February 2024

X

I love the shared space of Comfort hotel. Bedroom has good size, toilet and shower room too.

Stayed in March 2024

The cleanliness of the room. There were some stains on the toilet seat that I had to clean up myself. Disappointing! We have stayed in comfort hotels in Japan since 2009 and this is the first time the cleaning is not up to standard.

As with all comfort hotels in Japan, you can expect consistency in its room layout, decor and breakfast. The staff are usually very polite and efficient.

Stayed in December 2023

We had to leave early in the morning and missed breakfast by 1/2 hour while they were setting up. It would have been nice to get a little something before our travels.

The location to the train station and downtown was excellent. The breakfast was good.

Stayed in October 2023

The room was pretty small compared to other hotels for the same price, but since we spent most of our time outside of it we didn't really care. It just became cramped around bedtime when we were getting ready to unwind for the day. The bed was comfortable and the bathroom was clean though.

The breakfast buffet was good with both Japanese and Western options. It was conveniently located close enough to Niigata station that we could walk there. It's also super close to several main restaurant and bar streets, so we were able to enjoy some fun nightlife too. We ended up renting a car to get to more remote locations around Niigata and the staff helped us pay for parking, and find parking when their lot was full for the night.

Stayed in October 2023

Room was tinyin size

Cleanliness and breakfast were good

Stayed in October 2023

basically no amenity is provided, of course shampoo, conditioner and body soap is provided.

it's like 3 mins walk from Niigata Station, so it's very convenient. The room and bathroom is spacious enough, though it's not big. complimentary breakfast is nice though the choice is not vary. complimentary coffee is provided. Staffs are friendly and helpful

Stayed in May 2023

The rooms were quite small and the windows didn't open, although that was expected.

The breakfast had a good selection of things to suit most tastes and was plentiful.

Stayed in May 2023

old washing machine the same breakfasts everyday

good value .clean. staff is very nice and very good service.

Stayed in April 2023

The double bed was situated against the wall, so it was difficult to get out of the bed if sleeps on that side.

Very good breakfast. Good location and value for the money

Stayed in April 2023

Great pillow, great service

Stayed in March 2023

nothing

cleanliness, friendly staff, sumptuous breakfasts, convenient location, and more👍🏻

Stayed in February 2023