Water pressure in the shower was lacking

Spacious room for two. Close to the undercover shopping streets, bus terminal, trams, castle etc Good amenities provided.

Stayed in May 2025

Nice hotel. Great central location. Beds were comfy. Breakfast was good.

Stayed in May 2025

Great location, staff and good breakfast.

Stayed in April 2025

Car park in adjacent building.

Good simple breakfast. Friendly and helpful staff.

Stayed in April 2025

Front desk couldn’t speak English

Clean, free breakfast and great location

Stayed in November 2024

Flat pillow and room temp is cool on one night and warm on another night.

Spacious twin room with window view of Kumamoto Castle. Reasonable breakfast and self service coffee corner till 2400hrs. Paid parking is just beside hotel.

Stayed in November 2024

The facilities are a little old.

Good location, free breakfast.

Stayed in October 2024

There is always a comment about the size of the rooms in Japanese hotels but after three weeks travelling I am accustomed to this now .

It is located in a shopping arcade Sakaidori in easy reach of new Shinshigai railway station tramway and amazing Kumamoto castle .Due to this easy access I was able to visit the castle and Botanic gardens in the same day .

Stayed in May 2024

Size of the room

Location

Stayed in April 2024

Limited English speaking staff.

Friendly staff during breakfast and check-in/ out procedure. Room size typical for Japanese business hotel. Location is great for nightlife and restaurants. It's also only an 8 minute walk to Kumamoto castle.

Stayed in April 2024

Very clean, great staff and very good location in city center close to bus terminal.

Stayed in December 2023

My room was very hot and stuffy and they were able to adjust individual rooms apparently

Lots of eating options nearby. Very convenient to tram Good variety of breakfast food. Library and sitting area near lobby

Stayed in November 2023

Unit bathroom cleanliness could’ve been a bit more thorough

The buffet does the trick to cater to different breakfast palates. The space is a bit cramped and lit too harshly for me.

Stayed in October 2023

cleaness is bad

location

Stayed in July 2023

Nothing.

Free flow coffee and tea. Location is very convenient

Stayed in June 2023

People Flow at breakfast was awkward. Food service area was tight when more than 3 people trying to get breakfast.

It was very nicely located close to active area.

Stayed in March 2023

Little far from the train station. You need to take the tram to get here. If you have big luggage I would taxi here

Can't complain too much. It has everything you would want. Even a free breakfast. Good location to the Kumamoto castle and night life.

Stayed in March 2023

2 lifts for the whole building means prolonged wait time during peak hour

modern and clean facility. complimentary breakfast an added bonus

Stayed in January 2023

In this hotel the room key must be given to the staff at the counter every time you go out of the hotel, this is not negative per se. But very often, at the counter, other people are checking-in, and you need to wait in line up to 20-30 minutes just to handle or to take the key to/from the staff. I suggest the hotel manager, to solve this problem, either by giving a preferential line only for this key matter, or at least every checked-in person, ask if in the waiting line there are people waiting only for the giving or the taking of the key for their room

Room is very well designed, for work is very good. Very central and well connected. Lot's of restaurants, shops, etc.

Stayed in December 2022

The hotel is non-smoking, or at least my reservation was for a non-smoking room/floor, yet people were clearly smoking on the floor (in their rooms). When I notified the front desk, however, they did move me to a different floor and then everything was fine. :-) Breakfast was nothing to write home about, but since it was free, I can't really complain. :-) There really wasn't anything especially appealing about the hotel, so I probably wouldn't stay there again.

The location is very good. It's close to plenty of shopping and lots of restaurant options, and the Sakura Machi mall is practically across the street. The price was reasonable and the rooms were about the average size that you get in Japan. The room was clean, as is to be expected in Japan. :-)

Stayed in August 2022

Convenient location, good breakfast, fast and efficient laundry service. The room was clean and decent size. We arrived really early and the staff was able to store our bags and help luggage forwarding with Yamato.

Stayed in May 2025

I do not recall any inconveniences worth mentioning

Great location for those who come by train to visit the castle. Good condition. Good breakfast. Good price / quality ratio. I would choose again.

Stayed in October 2024

Rooms are small for 2 adults but just right for 1 adult and 1 preschooler

Fuss-free hotel with all the basic necessities including toiletries. Comes with breakfast although breakfast end time is early - 9.30am but it is uniform throughout all the hotels in Japan. Staff is helpful too.

Stayed in June 2024

Can't complain of any.

Breakfast was simple but has something for everyone and was very satisfying too.

Stayed in November 2023