Small room, but that was expected. A little clunky auto-check-in process. Online or app-based option might have been better.

Decent breakfast. Excellent location - walkable to Station. Friendly and welcoming staff.

Stayed in May 2025

Right next to the hustle and bustle of the station. With ample shops and places to get food in the area.

Stayed in June 2025

Very low single pillow

Breakfast

Stayed in June 2025

Nil

Breakfast is very good. Location is within 5mins walk to train station.

Stayed in April 2025

The pillow

Nice lobby

Stayed in March 2025

Honestly speaking, nothing. For the price we pay, this hotel is excellent value.

We have stayed at this particular branch of the Comfort Hotel chain many times. The rooms are compact and basic, but the staff are always very friendly and helpful. Breakfast is excellent and the library area in the lobby is a great meeting place. It is also possible to leave baggage in a secure area before check-in and after check-out. We have always enjoyed our stays here.

Stayed in February 2025

It would be better if there is humidifier in the room

Helpful staff, amazing in communication. A nice staff called a retail shop to ask some questions for us in Japanese and translated. Healthy and various breakfast options. Fresh juice, fruit and salad, pastries, milk and cereals, eel rice (famous dish in Mamahatsu)

Stayed in February 2025

Breakfast with limited options.

Tom is spacious.

Stayed in February 2025

No frills place. Clean and very close to the train station. Complimentary breakfast was a buffet spread. We enjoyed our stay.

Stayed in January 2025

IT WAS ALL GOOD

lOCATION NEAR THE RAILWAY STATION WAS EXCELLENT STAFF WERE INFORMATIVE AND FRIENDLY LEAVING OUR LUGGAGE WAS VERY EASY ROOM WAS VERY GOOD

Stayed in November 2024

Convenient location near Hamamatsu Station. Well priced. Breakfast is okay.

Stayed in November 2024

Rooms could be better soundproofed from noisy neighbours.

Excellent breakfast included in the cost of the room!

Stayed in December 2024

One of the receptionists needs to have a friendly attitude towards guests.

The free breakfast in the morning and refreshments available at all hours was great.

Stayed in November 2024

Our room was missing the air filter, otherwise it was very good.

Great location, quiet rooms, comfortable beds, good breakfast, very good value.

Stayed in November 2024

No comments

Location

Stayed in October 2024

Difficult to communicate with staffs

If possible add some Asian dishes

Stayed in October 2024

Not the cleanest room I’ve been to

The lobby with free drinks and books

Stayed in September 2024

You get what you pay for.

Great location.

Stayed in October 2024

The air-conditioner an especially the refrigerator were rather noisy. Not much of a choice for amenities, just slippers, toothbrushes, combs and razors, but probably you can ask for extra at the reception.

Location is perfect, you can even see the hotel from the south exit of the station. Walking is about 5 minutes. Check-in and check-out are fully automatic, you can use the machine and switch to English. Of course staff is available to help you and answer any questions. The lobby is very comfortable, there is a relaxing are and also places for working with power outlets and good WiFi. During your stay you can enjoy in the lobby free tea/coffee and read books, specially selected for quests. The area is beautifully designed and pleasant. In the morning it servers as breakfast place. Hot Japanese dishes, choices for salads and fruit, yogurt and cereals, coffee/tea/milk and various smoothies. The room is very clean, with a nice view, they change towels every day and linens on request. The bed was hard and nice, but the pillows small and soft. The bathtub was rather small, but deep and typical for Japanese hotels

Stayed in October 2024

The pillow was only one and very flat didn’t sleep well

Safe luggage hold for the day until check in very kind friendly staff. Nice quiet rooms

Stayed in September 2024

The breakfast was good, but, we were in Japan for 6 weeks and stayed in a wide variety of hotel brands. This hotel (and one other Comfort Hotel) were the only hotels that had tinned fruit (all others had fresh fruit) and the only hotel not to have fresh cherry tomatoes for breakfast. Those items make a difference to the start of each of our days. It’s great that the Bakuroyokoyama (train) Station is next door to the hotel, but, when you have luggage, the 55 steps are a lot to negotiate! A 5 min. flat walk, away, is the Higashi-Nihombashi (train) Station which is great as it has a lift (on a side street) and this line goes direct to Narita Airport, all terminals - Platform 2, near the lift.

Cleanliness of the rooms, quiet location, friendly staff, next door to the kitchenware district. Only 2 stations from Ueno Station (caught the Shinkansen to the north from there) and Ameyoko Street Markets.

Stayed in August 2024

Laundry

Breakfast and Hospitality

Stayed in September 2024

bed a little hard

Breakfast was good staff excellent

Stayed in June 2024

Small rooms

Good standard clean Comfort Hotel. Basically setup for Japanese businessmen. If you are a couple travelling make sure you get a twin room which is larger than the double and has just sufficient room to fit two moderate bags.

Stayed in June 2024