We found it a bit hard to locate. It’s on the fourth floor of the Plaka 1 building adjacent to the station, and signage could have been better.

Very clean room, helpful staff, excellent location. Room was small (Japan!) but just fine

Stayed in June 2025

So security from the lift lobby. Anyone can get to the hotel room

Location. Just few minutes walk from Niigata station.

Stayed in May 2025

Doors are a bit noisy in the morning. And the futon/quilt is not good. A linen is used as a cover. This is a very bad idea.

Stayed in May 2025

I ended up spending a lot of time in the hotel room, so something like a microwave would have greatly improved the at-home meals I had access to. (There is actually a microwave in the coin laundry on level 5, so you could technically go there if you need to heat up food that you don't mind walking around with.) Noise seems to travels easily, so I was a little self-conscious of making phone calls at night time. There is a laundry service (which is great - the clothes were returned like new), but for some reason the clothes I submitted ended up being categorised under two new, handwritten, more expensive labels at the bottom of the payment slip, so I ended up paying a few dollars extra than expected when picking up the clothes. It was something like 1500yen for 1 pair of fairly regular clothing (socks, underwear, long sleeve t-shirt, jeans). Thankfully there is a small coin laundry on level 5, costing in total about 1200yen to wash and dry around 3 pairs of clothing, and the front desk will exchange 1000yen notes for 100yen coins for it.

The location is perfect. Very good if you need to catch a Shinkansen in the morning. The staff were very friendly and accommodating. Everything was clean and comfortable, and there was a nice view of the surrounding city from my window. There was also an ethernet cable and ports on the desk, so I could set up my computer at the desk easily. A vending machine on every floor was also kind of interesting/nice. There happened to be some alcohol in the one on my floor.

Stayed in April 2025

Location off the South Gate of the JR station.

Once we learned how to get around the property it was very convenient. Didn’t know the hotel was starting on the 4 th floor of the building. It was possible to get to the hotel without ever going outside. Take the elevator to the 2nd floor exit and go to the hotel elevator and up to the 4th floor hotel desk.

Stayed in April 2025

None

Good location close to station on the same level when you get off the train station there is a connection which leads you to the lift of hotel, take the lift to reach level four for check in! Get off gate following gate east, continue you will see gate south, following along the shops, almost to the end and go down some steps down paying attention to the left side and you will see the hotel sign, so you don’t need to go out side to reach hotel

Stayed in April 2025

The room was too warm for me and I couldn't find a way to change the temperature of the room. Heater too high.

Everything was good. I enjoyed my stay here. I would happily come back again if I were to visit Niigata in the future.

Stayed in February 2025

Old facility

Clean. Staff. Location.

Stayed in January 2025

Location

Stayed in December 2024

Staff seemed a little hesitant to engage with foreigners but were friendly and professional, especially once communication in Japanese was established.

Great hotel very near the station. Incredible value at 60 dollars for a room for two adults and one four year old for one night. Facility was spotless and not sure if we were upgraded or lucky but room much bigger than I expected.

Stayed in November 2024

we could hear the train station entrance stairs beeping sounds for blind people in our room which was a little disturbing but eventually got used to it

internet cable, good desk. big room. good location

Stayed in October 2024

rooms were smaller than I like.

hotel location, clean,, pleasant staff, breakfast buffet was exceptional. the dinners were excellent with good value.

Stayed in September 2024

Location next to railway station was great. Breakfast was very good.

Stayed in September 2024

Breakfast was great. A variety of western and japanese dishes

Stayed in May 2024

For some reason there is a constant bell going off every minute or 2, coming from the train station. Not super loud but you can hear it.

This hotel was great. Family Mart right next door. Room was clean, small as most rooms are in Japan. Amenities were downstairs in the registration area. It was right at the train station and the bus area was also right there. Very convenient. If you go out toward the Family Mart there are really no restaurants, more residential. But if you go the other way there are restaurants, a Starbucks, shopping. Just need to go in the right direction.

Stayed in April 2024

Not clean

Good location

Stayed in April 2024

Very convenient place to stay as it is in the station, lots of shops and place to eat also

Stayed in January 2024

The bathroom is very old

The staff is helpful in person. And the breakfast was very good. Wish I had time to try lunch and dinner there.

Stayed in February 2024

Breakfast

Stayed in October 2023

Parking was quite expensive

Central location, friendly staff, and good selection of amenities(bath salts etc)

Stayed in September 2023

The room was a bit smelly from bathrooms

Stayed in August 2023

Was rather expensive for a single night

Location is directly by Niigata Station. A little difficult to find reception lobby initially, as it is on 4th floor, but very convenient to city.

Stayed in August 2023

breakfast

Stayed in July 2023

- Staff speak English - Breakfast was wonderful - Near Train Station

Stayed in June 2023