WiFi /internet did not work in room. I don’t think they have a proper mesh or enterprise network set up. Internet in lobby would work but was spotty and would cut out often. I had to do a little online work each day so made that difficult.

Super close to a really amazing onsen. Easy check-in. Good value for price. Shuttles buses to and from station.

Stayed in March 2025

Prior to completing the booking the booking stated that breakfast was optional and would if we elected to be at JPY1,500 per person. Upon checking in at the hotel we were advised it would be JPY2,000.

Stayed in March 2025

The Line hotline was completely useless. Only referred to the hotel website, without addressing specific requests.

The staff at the hotel were exceptional, always trying to help and to find good solutions.

Stayed in February 2025

The only thing was the breakfast was too expensive for the little variety of options (¥2000 and no juice, no tea, no deserts, no fruits). It had a good taste but wasn't worth it.

Everything was great. The location, the service, the room, the view. I am very happy and would 100% stay there again.

Stayed in January 2025

Inconvenience, staffs cannot speak English

Good price, Car park inside

Stayed in March 2024

the dryer did not work well

Staffs were friendly and helpful

Stayed in March 2024

Buffet dinner was incredibly expensive, the pictures that are shown are not what is on offer. Building is very old and run down. Shuttle bus is good, however hotel is quite far away.

Comfy beds and warm bedding. Bathroom was small, but very clean.

Stayed in February 2024

very remote from anything else. japanese bed cover was very thin, uncomfortable to sleep in. No amenities like cups or plates

clean but very basic. have transportation provided price was very attractive

Stayed in February 2024

It's badly soudproofed. At 3F, guests could access the nearby Onsen facilities. So be aware that if your room is located at 3F, you might hear groups of other guests speaking and laughing loudly in the corridor throughout the evening. There's a room door at 3F, which closes (smash) every time. We suffered in our first night since the guests in this room kept getting in and out the whole night without thinking that each 'bang' shakes the whole floor. But fortunately, this didn't happen the rest of the nights. It's difficult to hang up wet towels and ski clothes. It would be better to have more hangers.

- Great location: right near Ishiuchi Maruyama ski resort. - We traveled by car, so we couldn't tell how the shuttle bus service was. - There's no hotel staff available onsite, but things worked out. - The main entrance is locked and requires a PIN throughout the night; it is otherwise open throughout the day. You have to open the room with a physical key. - The facilities seem nostalgic and old, but they are well maintained. - The room is so spacious that we could leave our large suitcases open all the time.

Stayed in January 2024

Room 305 Bidet wasn't working.

Close to Gala Yuzawa Ski Resort. Staff assisting was exceptional and very helpful.

Stayed in January 2024

Only 1 pillow per bed, duvets quite short, bathroom really tiny

Friendly & helpful staff Free shuttle service Hot & cold water available in hallway

Stayed in January 2024

Poor ameneties

Location

Stayed in July 2023

Great location. Easy virtual check-in, no need to wait/see staff.

Stayed in December 2022

I would have loved a more continental breakfast but it really didn’t matter too much.

loved that we had our own personal bathroom even if it was a little small but that’s Japan!

Stayed in February 2023

Not enough heating. The insulation in the room was quite bad. I could feel cold wind seeping in through the gaps in the windows at night. They only had a single unit air conditioner for the two rooms. it was not strong enough to heat up both rooms. Though the blankets were warm, I found the air in the room too cold to breathe. There is no central heating in this hotel. The toilet is also cold.

The check-in was easy. The staff working at the hotel were very helpful whenever I had questions. I made several small requests via the app such as shuttle service to the station, all were answered promptly and I felt that they put in effort to help whenever they can.

Stayed in February 2023

no staff, beds are very uncomfortable (cheap beds)

location

Stayed in January 2023

There staff can not give the information about the hotel shuttle bus. if you miss the buss youwill have only one choice is walking from the train station

Stayed in January 2023

The self check in and check out is quite confusing but a staff is present and offer assistance right away.

It is near the ski area. And they provide free shuttle to the hotel, ski area and train station which is very convenient. There’s also a nearby onsen perfect after a day of ski.

Stayed in January 2023

I booked a non-smoking room, yet it smelled of cigarette and curtain had a cigarette burn. Only hand soap was in the shower room, no body wash, no shampoo, no conditioner. The hotel is located in the middle of a busy road, away from everything. Difficult to get a hold of staff, as there is no one in the lobby. Rooms are overpriced.

The lobby area was renewed.

Stayed in July 2025

The property is far from any convenience stores or restaurants so you will need stock up on things you need before. The breakfast is pretty basic.

The lobby area is nice and has sofas / seating for relaxing and waiting. The staff were good at dropping and picking up from the slopes when needed.

Stayed in February 2025

The bed actually a little dirty with stain and hair….but understandable

The location is great so close to Ishiuchi 石口 ski resort entrance Like 10 mins walk Close to a spa and they have their own spa too.

Stayed in March 2025

poor location, no restaurants within walkable distance

limited shuttle available with fixed schedule driver cannot speak english need to confirm location before boarding, we got on to the wrong station despite reassurance from the staff who urged us to hurry up and catch the bus

Stayed in January 2025

Size of the room was great.

Stayed in January 2025

This place is far from the snow resort,train station,restaurant and shops. The shuttle service is very limited and no way you can communicate with the staff. Taxi is very limited. You feel like trap in this area specially it’s snowing everyday. No way you can go anywhere from this area during winter.

None.

Stayed in December 2024