No WiFi at all.

The property is well positioned and clean, but double beds are smaller than usual and rooms are very small with very little cupboard space and space in general. The WiFi of the hotel basically doesn’t work at all. Breakfast was lovely and staff pleasant

Stayed in September 2025

Hotel is situated around adult entertainment establishments so you’ll be seeing a lot intoxicated patrons. However, we never felt unsafe walking late at night.

Staff were superb; very helpful & accomodating. Room is cleaned every day. They let us safely leave our luggages at their lobby after we checked out as our flight home wasn’t until that night. It was very much appreciated.

Stayed in August 2025

The neighborhood is really the red light district, plenty of people stopping you in the street at night to bring you to their stripclub and other sex-oriented facilities. Not the hotel per se, but I did not realized the area was like this.

The hotel was simple and functional. staff was nice and helpful. overall the hotel delivered what they had promised.

Stayed in August 2025

Air conditioner was either not working or just very bad, the room was very hot at night, unable to operate air conditioner

Spacious rooms, very clean. Nice staff

Stayed in August 2025

Property was perfect for our needs

Good space considering Japan hotel. Staff were very helpful, great location. Has coin laundry, water & ice machines which are super convenient.

Stayed in August 2025

It was hot. Air conditioning wasn’t working properly. The hallways were colder than the rooms which made sleeping in the rooms uncomfortable.

Location and staff

Stayed in August 2025

Conveniently located

Stayed in August 2025

Hotel has excellent location. Staff and room are good.

Stayed in August 2025

Air Conditioner not working on the room. I asked to repair it but they only put a fan in the room. Location was on street for adult entertainment. The bed was de minimum size of a Queen bed, 1.35 cm

Breakfast

Stayed in July 2025

a little complicated check in but that's it

small room but totally fine.. near golden gai and near hanazono shrine 🫶🇯🇵 lawson straight at the hotel and ATM

Stayed in July 2025

Room was small but standard for Tokyo

Central location

Stayed in July 2025

The room size is a little bit bigger than the one we used to stay at Asakusa. The room is abosutely clean and comfortable for visitors.

Citadines Shinjuku Tokyo locates in the central area of Kabukicho. Lots of eating, playing and entertainment can be found around this hotel. I like it.

Stayed in July 2025

Beds are by far much too small. We booked a "superior" room but the beds were still too thin...not pleasant at all. Shinjuku and Golden Gai are very noisy, living quarters of Tokyo. So, one's has to get use to the noise, the broken bottles in the streets the day afternoon. Not everybody could stand that. So, you have to be mentally prepared before booking a room in Shinjuku.

Excellent breakfast..We enjoyed it every morning during one week. And we would love to book this room again only for the breakfast! Very convenient location, in the middle of Shinjuku. Welcoming and friendly staff.8

Stayed in July 2025

Price at weekends is high but also location is near to the party places

Everything was just great Great coffee for free in the lounge

Stayed in July 2025

Rooms tired looking .

Location was very central . Free coffees in reception

Stayed in July 2025

The room is very conjusted and bed was small

Location is good so many shops and restaurants

Stayed in July 2025

Room was not cool enough, not sure if the aircon was centralized. Staff from the reception, Yunus, was super helpful and tried helping by bringing us a cooler but eventually we switched rooms. To contact the reception, need to use a central telephone located at the loft lobby.

Room was decent-sized for Tokyo, WiFi works well, Lawson downstairs and Golden Gai next door. Good views! To clarify, it’s near to Shinjuku-Sanchome metro station (8mins walk). It’s much further to the Shinjuku station (15mins walk). Bathroom was spacious, with wonderful water temperature and pressure. Bed and pillows were fine. Wonderful staff!

Stayed in June 2025

The pillows were too hard, but we did get dome other ones which were a lot better, the fridge didn't keep our drinks cold enough. A few more brochures of where you can visit.

The breakfast was good; it would be good to have some other varieties of western food other than eggs and bacon

Stayed in June 2025

Rooms are very very small.

The location is by far the best part of why you’d stay here.

Stayed in June 2025

Excellent Location – Shop in the Building, Close to City Center and Train Station

Stayed in May 2025

This place is all about the location. It overlooks Golden Gai so if you want nightlife options with plenty of pubs and restaurants nearby, it's ideal. Its easy walking distance to trains ... M8 Shinjuku and M9 Shinjuku Sanchome ... with close by underground access to both to keep you mostly out of the rain. The rooms are a reasonable Tokyo size (small but everything fits), bed is comfortable and shower/bath is good. Staff friendly and helpful. There is free coffee in the foyer with a quality push button espresso machine and the ground floor there is a Family Mart if you want to eat in for, say, a light breakfast. There is a restaurant at foyer level but I didn't try it. This is not a place full of extra facilities like gyms, pools, top floor bars, etc. You'll pay a lot more for those places. But what it does it does well. Recommended.

Stayed in June 2025

There was No travel desk although the Booking.com says clearly there is travel desk. Was NOT ! No travel desk ! Please remove travel desk from their list. Also= there was No phone in the room ! I had to go down to reception to ask something instead of asking thru the phone . No phone in the room ! The other problem ; The Air-conditioning was NOT working ! I had to ask to change room. And it was changed the day AFTER . ( NOT immediately).

Location is excellent Service was good

Stayed in June 2025

Room quite small No gym

Location, breakfast, clean and quiet

Stayed in June 2025

The immediate neighborhood wasn't necessarily unsafe, but it was a little "red-lighty".

Breakfast was incredible. The croissants were freshly made and delicious

Stayed in June 2025