Excellent service. The staff is friendly and considerate. Some unexpected treats lightened up your day.

Stayed in June 2025

Staff English communication could be better, loss of traditional Ryokan arrangement which has a primary attendant assigned, breakfast choice was limited for multiple nights stay

Hospitality, thoughtful transportation arrangements and supply of things needed, elegant inside decor, beautiful outside environment, excellent hot spring experience (both the private and public), very nice, spacious dining facility, food was decent and the beef steak was the best ever, all things considered our stay here could very well be the most satisfying in our lodging experience

Stayed in May 2025

Excellent stay ! Very personalised service with just 18 suites .

Stayed in April 2025

This time the guests were perhaps bit younger and bit noisy. Can do a bit better job in food and drinks if it aims the best in Japan I was escorted by a foreigner staff who could not tell the diff of snake and shrimp in Japanese when explaining the food. I mean we are Japanese and wanted to be served Japanese way otherwise just totally switch to English or Chinese if you like because I speak both… Very awkward trying to cheer the staff when I came here to chill. I mean at the end I switched to Chinese so she could understand Foreigner guests need to really learn about how to use hot spring. They wore accessories (can be totally ruined due to the water ingredients) also the person did not wash before soaking in bath tub eeew

It is typical hosting experience. All you can drink and special quality you can feel.

Stayed in March 2025

I was immediately captivated by the overall environment, and the impeccable cleanliness left a lasting impression. The quality of the hot springs greatly enhanced this trip, making it even more enjoyable. From dinner to lunch, every detail was filled with delightful surprises. I especially loved the evening happy hour in the hallway. The only small wish I had was for an alternative selection of red wine. This is truly an unforgettable hotel.

Stayed in January 2025

Absolutely fantastic! Highly recommended

Stayed in January 2025

There was no staff to greet us when we arrived.

Breakfast and Dinner was delicious

Stayed in November 2024

Nothing

We liked everything about Bettei Senjyuan!! It was simply stunning. You can check in from 1pm and we would highly recommend you do. The property was aesthetically beautiful and the luxury touches made this fairly expensive stay completely value for money. The onsen - private and public - were amazing. And the food was a feast in every way.

Stayed in October 2024

Off the beaten track, but just an hour and a half outside of Tokyo. Less crowded than more popular onsen resorts like Hakone so you get better value and still get a unique Japanese ryokan experience with exceptional service.

Stayed in July 2024

We're so glad we decided to stay here -- we absolutely loved the food, the staff, and all of the little details of our room. We were pretty frazzled after 4 days in Tokyo, but we emerged from Bettei Senjyuan completely relaxed and ready for the next leg of our journey.

Stayed in March 2024

the food is not as delicious as expected, the presentation were very good but the taste , to us , are a bit bland.

we have a quiet stay, good rest, Hotel is well equiped with nice indoor and out door onzen facilities. The view of the mountain with snow was impressive.

Stayed in March 2024

But the food made me very disappointed. This hotel charged almost us$700- I could not believed they only gave three pieces of beef and two pieces salsimi plus two small pieces of salmon sushi, others are vegetables for dinner. No any seafood was provided, no any special sauce provided for food. Compared to the one I stayed not far from this hotel, the price was just half of this one, the food was so delicious and a lot of food including different kinds of seafood. I hope they can improve and make us think worth the money we pay.

I liked the property with private outdoor onset and the room was so pretty and comfortable.

Stayed in November 2023

Nothing.

This was a very good experience all around. A bit remote from the tourist cities of Tokyo, Kyoto and Osaka, but a hotel pick up from the local JR line was really useful. The hotel was very picturesque, but the highlight was the individual onsens within each room. The staff were very friendly and attentive, but a special shout out to Wakana took the famous Japanese hospitality to a whole new level. 10/10!

Stayed in October 2023

Nothings, we like everything at the hotel

We like everything

Stayed in November 2023

Minor, but a lack of English language channels on TV.

The meals were superb, and a great way for discover specialised and traditional Japanese cuisine. The staff were plentiful and very attentive. Wakana Saito who served our meals and assisted us throughout our stay spoke excellent English, and was a genuinely warm and friendly lady. The room and attached spa bath on the balcony was first class.

Stayed in August 2023

Nothing - The only annoying thing was there was no information regarding getting to the hotel from the train station. We did not organise a pickup, luckily the staff at the train station organised a pick up for us and we waited about 10 minutes for staff at the hotel to pick us up on the bus. Also, another negative was at the end, once we checked out we still needed to wait over an hour for the bus to take us back to the hotel. This is as the told us the bus would come at a certain time but it didn't and we needed to wait.

Wow! This was my absolute favorite stay in Japan and way better than staying at a 5-star restaurant in the heart of Tokyo. Service was amazing and kind. We will never forget the kindness and treatment we received at this place. The onsen experience was amazing and I would definitely recommend it to anyone going to Japan for the first time, especially a private onsen in your room. The breakfast and dinner served was amazing and I cannot wait to come back here again.

Stayed in April 2023

Very beautiful accommodations- first time staying at a ryokan with a very young child and they were very accommodating! The location was gorgeous, the private and public baths were beautiful and relaxing. The staff was very friendly and helpful. Would love to visit again.

Stayed in April 2023

Type of food offered

Onsen, rooms, premise, staff

Stayed in April 2023

such a beautiful property where staff were friendly and attentive even with our little children. food was also very delicious. thoroughly enjoyed my stay!

Stayed in April 2023

nothing to do with the property but the room next door was a big family so they were quite noisy and we can hear them inside our room.

secluded property, great service the staff went out of their way to make us feel as comfortable as possible.

Stayed in January 2023

Nothing. Everything is perfect.

This is the best onsen we have been to. Exceptional service and facility. You feel that they care for every detail and do their best to provide an excellent environment such as the in-room amenities, the setting, and nighttime snacks and drinks. The onsen in the room is beautiful, and the public onsen faces the snow mountains and creeks that are so pretty. The kaiseki, the service, and the staff are first-rate. Thank you.

Stayed in March 2023

nothing to complain about

i like the facility, the coziness, the luxury and the great hospitality

Stayed in February 2023

The food could have been better and more variety.

The private Onsen bath was fantastic. Enjoyed the peace and quiet. The hotel was beautiful.

Stayed in February 2023

Would be nice to have a gym.

service was excellent and the meals were very elaborate and very delicious.

Stayed in January 2023