The hosts were incredibly friendly and accommodating. They welcome pets and treat them as valued guests too.

Stayed in August 2025

Dark Horse is a wonderfully charming and beautifully renovated property, nestled in a quiet web of small streets with verdant mountains surrounding you on all sides. The rooms are perfectly sized, meticulously clean and have all you could want to relax at the end of a day or hiking/skiing. Andy, Rika, and their dogs Momo and Hana were all super friendly, communicative and went WELL out of their way to make our stay an incredibly memorable one. The breakfasts and dinners were all so delicious and incredibly diverse and filling. We miss the DarkHorse crew so much already and can’t wait to come back to see what Hakuba and DarkHorse look like in the winter months! ANDY, YOU’RE THE BEST!

Stayed in July 2025

No

The ultimate architect in south Hakuba, near Aoki lake and Hime wetlands, well designed with 100 years old beam and modern layout. I said bike will be nice, the owner Andy San ordered on Amazon, next day I was be able to explore the surroundings

Stayed in June 2025

Great welcome, so friendly and helpful 👍

Super nice and clean . Well organized .

Stayed in May 2025

Highly recommend if travelling solo or in a small group to ski in Hakuba. Location is a bit further away but the staff are very accommodating with drop off and pick up. Great social atmosphere with group dining and trips to nearby onsen which you would be very unlikely to find/visit otherwise.

Stayed in February 2025

Nothing!

Andy’s place is amazing! Loved the meals and the cozy vibe

Stayed in March 2025

Amazing place to stay in Hakuba: comfortable beds, clean, just renovated beautiful place, cosy fireplace, amazing food & the best staff. It's a 10 min drive from hakuba centre and the main ski slopes but they provide a handy shuttle service. After skiing, they brought us to a beautiful onsen in the mountains to relax.

Stayed in March 2025

The Staff were

Stayed in February 2025

The onsen is not yet ready for this season.

The hotel is modern, new, very comfortable. The shower is with fantastic water pressure. My favorite is the stove standing in the middle of the communal living room where guests can socializing and sharing experiences. No other local hotels have this setup. The food is absolutely delicious and bursting with flavor. The hotel staffs can communicate in English and very friendly and helpful. I feel energetic around them.

Stayed in March 2025

This place is perfect to stay but if I should say one thing, it is Onsen !! But no worry, Onsen is under construction now and is coming soon1!

This place is literaly a darkhorse at Hakuba. Team Andy showed us a full of Omotenashi and made our trip more enjoyable. Each staff works for guests from bottom of their hearts and they seem to enjoy it at the same time. They are all down to earth and very friendly. I defenitely recommend you to pick up this place for your Hakuba trip. When you stay here, don't miss Robata yaki dinner : grilling by the fireplace, which make your trip even more enjoyable and perfect. It is very gratefurl for all your hospitality !!

Stayed in March 2025

Nothing, absolutely perfect.

Comfy rooms, especially the larger rooms, lots of space for luggage, clothes and nice ensuite. Staff are the friendliest people in Japan! They helped us so much when we had an injury during skiing and made everything so comfortable for us, and helped us get home safely. The food is amazing, best chefs in Hakuba. No need to leave the accommodation for food. Also got some lovely tours of Hakuba with the staff, going to onsens and shrines, cannot recommend this place enough.

Stayed in February 2025

This place is a true gem, Andy and the crew made us feel right at home! Great atmosphere, even better food! We had three perfect days on the slopes in March and this place was our perfect base. Highly recommended! Thx a lot!

Stayed in March 2025

Only thing that was a downside is that there is nothing near by other than other hotels or houses, so unfortunately we didn’t get to go out to any of the bars and see the nightlife but we ended up being super happy with all of the people we stayed with and had a fun time.

The staff were super friendly and so were the other people staying there! Met some great people that we will definitely keep in touch with for a long time. Great dinners although more on the expensive side looked and tasted amazing definitely worth it! Along with this the staff would drive you to the ski resorts every morning and pick you up aswell on the way back you could ask to swing by 7/11 to grab food and drinks!

Stayed in February 2025

A bit outside of town so recommend getting a car

Super friendly staff, amazing staff super helpful, great food and community vibe.

Stayed in March 2025

That we didn’t stay longer

The friendliest staff and to most excellent service

Stayed in March 2025

A drying room and some gear storage would be great 👍

Friendly staff and owners, the dogs 🐕

Stayed in February 2025

Nothing specifically. I had a dormitory bed- comfortable, clean, tv and power/ usb points. Couple of points/ suggestions: (1) It seemed a bit odd that some guests with own rooms used the 1 shower in the dormitory room (? No other showers for some rooms). (2) could do with a drink room space- both for ski kit, towels etc

Lovely place, lots of character, good layout for communal area. The staff were all lovely and helpful.

Stayed in February 2025

Amazing host

Stayed in February 2025

Location can be a bit tricky for travellers who do not book for transportation earlier or without a rent car.

Very friendly staff especially the two paws - Hanna & Momo who welcomed you back from long day of skii.

Stayed in February 2025

Has a great owner and staff. Cozy atmosphere, nice breakfast and the people… Enjoyed every minute.

Stayed in February 2025

Staff at DarkHorse Hakuba were very friendly and helpful. Breakfast and Dinners were very good! We loved staying at the Darkhorse!

Stayed in February 2025

Only down side was they advertised having a jacuzzi but they didn’t. This wasn’t too much of an issue as it’s such a cosy place anyway

Amazing place, very social, the facilities were amazing along with the staff and all the people staying there. The included breakfast is buffet style and is lovely

Stayed in February 2025

The room was very comfortable and the staff was amazing. They are located a bit off the main area but are more than happy to shuttle you into town. The chef was great and accommodated my dietary restrictions. The food was tasty and such a good value.

Stayed in February 2025

Fantastic hosts, so accommodating, nothing was too much trouble. They literally drove us to the slopes every day and picked us up. They even drove us to Nagano to catch the train back to Tokyo at the end of our stay. The accommodation has been decorated and furnished to a very high standard and is super modern. To get the best from this property, get stuck in and meet the other guests, it's such a relaxed, fun atmosphere. Noise levels drop by 10pm to ensure a peaceful night sleep and the breakfast/ food it's awesome. Thanks for the fabulous welcome to all the staff at Dark Horse.

Stayed in February 2025