Some animal enclosures could be better, especially the seals’s

Absolutely unforgettable experience of travelling in time within the hotel and meeting friendly penguins and other creatures on the island! Everything was mindblowing from taking a bath with Fuji in the background to breakfast to the library to dolphins and seals! We would definitely want to return again. Please don’t turn it into a modern hotel, preserve the 90s vibe 🙏

Stayed in September 2025

Bit old room setup like tv

Beautiful location

Stayed in June 2025

Absolutely beautiful in every way. Incredible staff, food and location. I would love to stay here again. I went purely as a Mari Ohara fan, but found myself wishing I did more than 1 night. Fully recommend.

Stayed in June 2025

The hotel is showing a bit of age, and could use new carpets and a general facelift.

Truly a beautiful location, the room was very spacious with an excellent balcony, staff was extremely courteous and friendly, and the open air hot spring has to be experienced to be believed.

Stayed in June 2025

The breakfast can be better

The view! The room. The hotel (very decadent and probably outdated but still nice).

Stayed in June 2025

The hotel and island (Awashima) have seen better days with many areas in need of maintenance and repairs. They’ve certainly done their best with what little they have and made sure to not skimp on the parts that matter the most for the hotel.

Beautiful hotel rooms at a uniquely special location. Excellent breakfast and friendly staff. Many included facilities including an Onsen, lounge access and complimentary access to the marine park, frog museum and boat rides.

Stayed in June 2025

- Wifi was rather unusable. I used cellular internet to get by. - there was some wear and tear here and there, but we didn't care because there was so much to like, it came with it's own kind of charm.

- excellent service. I mean, way above average. They tried to be helpful in every possible way. - balcony on the seaside, with a view on Mt. Fuji and the bay. - onsen opens into the sea, and you can spend time in it contemplating the stars and the view. It just doesn't get much better than that (!) - rooms are very spacious which is not very common in Japan - bedsheets were of much higher quality than they usually are in hotels. - island, and the surroundings are very beautiful, esp. when the weather is sunny - hotel restaurant is of excellent quality. Our dinner on 1st day was something to remember. Also, this is a very interesting hotel - whoever designed it, must have styled it after hotels in the bay of Naples and such. Motives from Italian hotels in the Mediterranean are apparent both in the interior and exterior.

Stayed in May 2025

View of Mount Fuji, amazing outdoor Onsen and hospitality of staffs

Stayed in April 2025

All good- no complaints

Wonderful location- spacious rooms- wonderful onsen-food was great- Staff amazing!!!

Stayed in April 2025

None

Nice view and good food

Stayed in April 2025

The views are beautiful

Stayed in April 2025

Lovely relaxing time had. Rooms very large and food delicious. Loved the onsen and beautiful views of Mount Fuji. Hotel itself very outdated.

Stayed in April 2025

The building is a bit dated but still holds fantastic charm. The carpets certainly need to be renewed. It detracts from an otherwise beautiful building and setting.

Breakfast was excellent - choice and quality and the attending staff were outstanding. Location on the island was fabulous. Front office staff were excellent, led by Megumi Ogawa who satisfactorily resolved a booking rate issue.

Stayed in March 2025

Beds were extremely firm, carpet in rooms were stained, staff didn't speak much English, hotel restaurants sold out before check-in, aquarium made me sad.

Beautiful views, beautiful antique furniture, beautiful lobby.

Stayed in March 2025

The location is incredible right in front of Mountain Fuji in a tiny island. The hôtel is from the 90´s with limited facilities no gym, internet is not working in the rooms, no room service, no restaurant for lunch but it has an incredible charme & the dîner is very good. The room are very large facing the sea!

Stayed in March 2025

Take a train, a bus and a short boat ride to get to the hotel. The boat schedule is very limited.

The view of the mount Fuji from the balcony in room was spectacular. Room is huge compared to the hotel in Tokyo. It is very quiet and relaxing.

Stayed in December 2024

We don't have any complaint at all, but visitors should be aware that the hotel has a certain history, and therefore, please don't expect modern decor and style.

We have booked a room with the view of Mt. Fuji. I tried to manage my expectation because usually the pictures would look better than the reality. It turned out it is exactly what is shown in the app. The staff are nice and helpful. We bought half board stay, and the food quality is great. The utensils they use are high class, and we are impressed.

Stayed in February 2025

Very nice breakfast with Japanese and western style. You can see a nice sea view from the restaurant.

Stayed in January 2025

Due to the gale force winds, they had shut down the outdoor onsen for safety, but of course, it's not the property's fault. The building and the garden was in need of a bit of updating here and there, but it's possible that they would spruce it up for the warmer weather.

The staff was excellent. The room they gave me was a huge suite with a great view of Mt. Fuji from the bathtub, and the bed linen was the softest I've ever slept in. Breakfast and dinner (western style) was also outstanding. The complimentary shuttle bus from Mishima Station and the short ferry ride to the property was very much appreciated. The property is on a lovely little island with a nice walking path circumnavigating the island. The best part was the view of Mt. Fuji - with lots of credit to Mother Nature. I was very lucky to be here on a day with a clear view of Mt. Fuji! On a not so clear day, the location would not be as exceptional.

Stayed in January 2025

This place would make an amazing location for a murder mystery show. The staff are so helpful and appear to pop up out of thin air to assist. The French restaurant is silver service and the food is exquisite. For a Japanese hotel, the rooms are enormous with an expansive view of Mt Fuji.

Stayed in November 2024

Beautiful views, nice walking area around island, very accommodating staff with guests in wheelchair.

Stayed in December 2024

Shuffle bus schedule time only 2times,not convenient.

Enjoy the moment at the hotel, staff nice , delicious dinner and richly breakfast. Fantastic marine park at the island.👍👍👍 Great memories when we stayed at the hotel.

Stayed in November 2024

Breakfast was really good and the location is peaceful and beatiful.

Stayed in November 2024

Jan hi

Na

Stayed in November 2024