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  5. Reviews of Ark Hotel Okayama -ROUTE INN HOTELS-

Reviews of Ark Hotel Okayama -ROUTE INN HOTELS- 3 stars

700-0907 Okayama, Okayama, Kita-ku Shimoishii 2-6-1 , Japan

#31 of 59 hotels in Okayama

Guests' Choice

Review score

Based on 51 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.0

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 1 August 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night

    There was a lack of variety in the drink menu. Only one or two types of juice, one of them being tomato.

    Excellent all in all, it delivers exactly what is supposed to. Location very close to Okayama station, 24 hour check in if requested. A great breakfast selection too!

    Stayed in July 2025

  • Reviewed: 29 March 2025

    7.0
    Nice hotel, friendly, well-located and with lovely staff.
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night

    Our room was very hot - we were sweating in March despite it being quite cold outside ! I asked how to make it cooler and the staff said there is only one setting, that's it. We opened our window - it was a bit noisy but we did manage to get to sleep.

    The staff are friendly, helpful and prompt. Much appreciated.

    Stayed in March 2025

  • Reviewed: 21 March 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Friendly staffs and good facilities. Close to the main station and shopping mall. Good value.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facility was old fashion, dated decor, and the pillows were not comfortable.

    Staf was very nice and breakfast was good.

    Stayed in February 2025

  • Reviewed: 10 December 2024

    7.0
    Small Ark Hotel rooms.
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    1.Small sized room. 2.Old furniture. 3.. Carpet which we were not sure if clean.

    Thomas was excellent. Good support for non native speakers and very clear in his instructions. Appreciate his guidance

    Stayed in December 2024

  • Reviewed: 9 December 2023

    8.0
    Comfort stay
    • Leisure trip
    • Family with young children
    • Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    None

    Good location, next to Aeon Mall. Walking distance to train station. Friendly staff and good selection of amenities.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed is too soft.

    Great location right beside Aeon Mall for food and shopping.

    Stayed in November 2023

  • Reviewed: 19 July 2023

    8.0
    Pretty good stay
    • Leisure trip
    • Family with young children
    • Twin Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit dated but nothing mayor

    Location was pretty good

    Stayed in July 2023

  • Reviewed: 26 May 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night

    Not really good bike parking ... they offered staff bike lot way in the back. I used the public bike parking across the street and paid the modest fee (but be careful since you cannot remove your bike in the wee hours, and the payment system was more complex than most machine-operated similar public bike parking).

    Need a place to sleep and clean up (bathe) on a long distance bike trip. This place is part of the Route Inn group but is one step up. Pleasant and helpful staff.

    Stayed in April 2023

  • Reviewed: 20 May 2023

    9.0
    Great location for base to travel area
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 3 nights

    I really liked the breakfast, variety for all the food groups was available. Spacious breakfast area. Close to train station and large shopping mall.

    Stayed in April 2023

  • Reviewed: 8 May 2023

    8.0
    Hotel with a convenient street car tram stop close by.
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room we had was No 814 and although everything worked and was clean it was very dated and the bed mattresses were bony hard, The wire springing could be felt as the padding had thinned out. They need to be renewed.

    The location is very good and the staff are friendly and helpful.

    Stayed in May 2023

  • Reviewed: 5 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    -

    Next to Aeon mall, good breakfast provided

    Stayed in April 2023

  • Reviewed: 5 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed is a little soft

    Next to Aeon mall, access to food, supermarket, fancy breakfast provided

    Stayed in April 2023

  • Reviewed: 27 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    too expensive for such a hard bed!

    location

    Stayed in March 2023

  • Reviewed: 20 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 3 nights

    It was not very close to the station. We needed to cross the big shopping center to go there. The hotel looked a little bit old.

    It provided free drinks when we opted out for the daily cleaning. There was a big shopping mall just next to the hotel. Very convenient to buy breakfast and dinner. There was a very cheap parking nearby (not the one related to the hotel)

    Stayed in February 2023

  • Reviewed: 19 January 2023

    9.0
    Stayed with a group of friends here, and everything was fine
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 1 night

    Japanese + English breakfast was delicious and perfect!

    Stayed in January 2023

  • Reviewed: 11 December 2022

    7.0
    Spacious room and generous and quality offer of amenities
    • Leisure trip
    • Family with young children
    • No-Room-Cleaning-Service - Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    First day of stay wifi was down for the whole hotel building. The tone of the room was a bit dark (brown themed). Toilet showed signs of age but it was alright. It would have been better if the toilet had been renovated. May not be a minus but one point to note is that it looks quite close to Okayama Station on the map but actually it took me around ten minutes to walk from the hotel to the station even with the underground walkway.

    The room was quite big and the bed was generally comfy. The hotel served visitors welcome drinks which included coffee, tea, juice and many more. Interestingly there was a shampoo/wash bar where you could try different fancier shower products for free. The in-room soap from Pola smelled wonderful! Staff did not speak much English but were willing to help and friendly. Close to AEON mall which is a big plus for any night snack persons.

    Stayed in December 2022

  • Reviewed: 9 November 2022

    8.0
    Good location but inconvenient room temperature control.
    • Leisure trip
    • Couple
    • Twin Room - Smoking
    • Stayed 2 nights

    Room temperature could not be controlled as it was centrally set for all the rooms. Weather was stilll relatively mild and inside the room it was too hot. Reception advised they could not control the temperature either and sent us an electric fan. We had to sleep with the window open but it was noisy outside. It was the first time for me to be in a hotel where guests cannot control the room temperature.

    Good location, next to the big AEON shoping mall and walking distance from Okayama central station. It was convenient to move around the city and to have different options for eating.

    Stayed in November 2022

  • Reviewed: 16 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • No-Room-Cleaning-Service - Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very clean. The breakfast was great! They have a selection of popular shampoo/conditioner/body wash in the hall to sample for free

    Stayed in April 2025

  • Reviewed: 16 August 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The sheets were dingey. You could tell the whites used to be much whiter. The tubes had some old stains as well as the shower curtain. Not to mention a long hair waiting to greet me. The lobby looked nice. I didn’t chose the breakfast option so I can’t comment on the restaurant. If you’re looking for a conveniently located olace To lay your head it’s fine, just make sure they clean the room well.

    The location was great. Just around the corner from there shopping mall, and within walking distance to the station.

    Stayed in August 2024

  • Reviewed: 25 February 2024

    10
    I'd definitely stay at this hotel again.
    • Leisure trip
    • Family with young children
    • Single Room - Non-Smoking
    • Stayed 3 nights

    Great location, easy from JR Okayama Station and opposite Aeon. Good breakfast and very helpful staff. The room was clean and comfortable.

    Stayed in February 2024

  • Reviewed: 3 January 2024

    10
    Excellent place with very helpful staff.
    • Leisure trip
    • Solo traveller
    • Single Room - Non-Smoking
    • Stayed 13 nights

    None

    Employees and housekeeping services

    Stayed in December 2023

  • Reviewed: 22 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The service was outstanding, and the staff were exceptionally friendly and accommodating. I thoroughly enjoyed my stay; everything was seamlessly organized. The overall experience was delightful, and I am grateful for the assistance and prompt responses to my inquiries. A solid 5/5 rating!

    Stayed in December 2023

  • Reviewed: 17 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • No-Room-Cleaning-Service - Single Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Staff were very friendly and helpful. Breakfast was really, really nice. Room was pretty well sized for a single. Overall great value and I'd happily come back here again.

    Stayed in May 2023

Showing 1 – 25

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