The facility is very old and probably needs a renovation. For example the A/C in the room was a very old model with mechanical switches. I think versus the beautiful hot spring and dining experience at the hotel, the run down facilities is what holds us back from marking it a perfect stay.

We stayed the last 2 days of our 16 day Japan tour in Arima Onsen, to relax. And it was perfect for relaxing. Very good hot spring option (Public and private), beautiful Ryokan style rooms. Good service. But, most importantly, we stayed with breakfast and dinner included. A very good choice; as the open buffet was excellent. The variety, the quality, the abundance (sashimi, steak, noodles, fish, desserts ... everything).

Stayed in July 2025

The view from the bridge is mazing. really liked the location, and the onsen choices. Also the shuttle pick-up and drop-off was helpful. You can call the hotel from a payphone at the train station.

Stayed in June 2025

Hot spring bath are relaxing and you don't need to bring anything to bring just need is our clothes.

All staf are excelent service and friendly .

Stayed in July 2025

A wonderful and tranquil atmosphere, friendly and helpful staff, and a remarkable connection with nature.

Stayed in July 2025

The buffet breakfast and dinner were nice, however I was under the impression when booking that there would be more vegetarian options available.

Really helpful and friendly staff. Peaceful location and the surroundings are beautiful. Nice spa areas with three hot spring baths.

Stayed in July 2025

A charming resort with an old school vibe featuring multiple onsen areas with nice amenities. The room was clean and spacious, and the buffet breakfasts and dinners were tasty with plenty of food options.

Stayed in May 2025

The onsen baths were excellent

Stayed in June 2025

Three different onsens, beautiful location and interior. Staff was very friendly and helpful.

Stayed in June 2025

We booked for 2 Adt + 1 Tod and was provided with only 2 tatami beds. When we asked for additional tatami for our boy, we were told that kids stay for free but if additional tatami needed, we have to pay for it. We had stayed in some ryokans where they kept extra sets of tatami in the room for guests to use without additional charge so this was abit of a bummer. Also, the walls seems to be pretty thin coz we could hear our rowdy neighbours till past midnight.

We booked the ryokan so our toddler can experience his 1st onsen & ryokan stay. We spotted some shops and eateries while driving to the property but didn't manage to explore the area as we were there only for a night. Free praking available at the property. The room is in a good size. Breakfast and dinner spreads were good, lots of varieties. A little lacking in taste for some of the food but still acceptable. Overall we quite enjoy our stay and our boy had fun doing onsen.

Stayed in May 2025

We had a wonderful and relaxing time there. The surroundings were beautiful and serene and onsen baths (3 to choose from) were good. Food was fantastic. Staff were helpful and friendly. I would recommend staying for 2 nights to fully enjoy the place. There’s a certain old charm about the place but some areas could do with a little updating.

Stayed in June 2025

The dinner buffet was exquisite ! The room and the onsen were also really good. A very pleasant stay overall.

Stayed in May 2025

Staffs were very nice and friendly, food was excellent.

Stayed in May 2025

Arriving at Arima Bus Terminal, we were instructed to call the hotel to pick us up. However, neither of our phones were able to connect to the landline, and we were not able to contact the hotel. After a 30 mins wait, we luckily found the shuttle and managed to grab it. If you are going to receive more foreigners in the future, you should use Whatsapp or Line to let people with just data plan contact you. Although I booked a room for 2 kids and 2 adults, only two futons were prepared in the room. When we added a third one, we were asked to pay a surcharge. Unsure if there was confusion on the Booking.com reservation, but it didn't leave a good taste. Building is quite old, some areas are definitely a bit dirty/worn out. Not necessarily a minus for me, but it might be for others looking for a more "modern" experience.

A very traditional onsen inside Arima Onsen. Absolutely recommend if you are looking for a traditional, more "mute" experience. Staff was extremely kind and helpful. Buffet food was very tasty. There are three different onsens located around the facility, with the capacity to book a short session in a private bath. I also forgot some of my personal belongings, and after calling the hotel, they kindly packaged it and send it through express mail to my location. Deepest thanks for this!

Stayed in May 2025

The room was a bit old (but clean)

Amazing bridge, a small pool with carps and hot spring waters! Luxury 70th hotel close to the city attractions

Stayed in May 2025

The buffet breakfast and dinner were disappointing. I have had far better in other accommodations in Japan. The pictures online are angled and shows the best parts of the hotel and the best lighting. Other hotels naturally do this as well, it is just that the reality here is significantly different. The building is not kept well, could use floor repairs and a fresh coat of paint. You can call the hotel for pick up but this was not stated online.

It is a decent hotel. The bridge and lanterns along the river were pretty, but only at certain angles. Good to post pictures online, not so good as a luxurious/peaceful experience expected of a hotel in an onsen town. The staff are approachable. It is two hotels linked by a corridor, makes it somewhat like a fun maze to explore.

Stayed in May 2025

The staff were very friendly and helpful with anything we needed. Govinda, the staff member that showed us around the room, took the time to help us understand all aspects of the resort and its relevance to Japanese culture.

Stayed in May 2025

Hotel seems a bit outdated and staff at the restaurant didn’t provide the best service.

Great onsen place with kids, with spacious rooms. Multiple onsen options which makes less crowded. Dinner and breakfast was buffet style, hence plenty of options.

Stayed in May 2025

Quite a bit of steps in the property; so it would not be easy handling big luggages and the elderly. We found a centipede by the tv on the second night; not great since we were sleeping on the tatami.

Hospitality of staff and the quaint river views

Stayed in May 2025

Nothing!

Beautiful. Really gorgeous hotel with some cool private onsen options - would highly recommend the cave bath if you have tattoos and can’t enjoy the public baths.

Stayed in May 2025

Unfortunately it was only one night, but it was an immensely appreciated stay. The peace, the tranquility, the silent environment, the wonderful gardens, sleeping on the tatami, the herbal tea taken on the veranda overlooking the garden, the dinner wearing the yukata: I hope to be able to return and enjoy a longer holiday. The dinner and breakfast are buffet style, with a wide choice of Japanese dishes, which I really appreciated; there was also a good choice of dishes for those who don't like their cuisine. The staff were helpful and extremely kind.

Stayed in April 2025

Stock viewing

Stayed in April 2025

Outdated facility

Warmhearted staff - I ve never seen such a guest reception, as the staff of the hotel demonstrated. There is a gorgeous river view from Ryokan. Traditional kimono and tabi socks are included in price. Onsens and public “sauna” are clean and no extraneous smells.

Stayed in April 2025

Overpriced. Too much expensive for us. There was not shower in private bathroom. Expensive meals. After 18:00 city became dead, everything closing.

Very nice hotel in Japanese style, location near train station, 4 public hot onsens at the territory of this hotel. And you can book few private for you company if you want. Meals were extremely expensive, so we didn't took them. Nice and soothing experience with a calm good sleep after hot springs.

Stayed in April 2025

The rooms in the ryokan - particularly the bathrooms and toilets in the rooms - are aged and could do with an update. The buffet food, while abundant, was qualitatively for us only slightly above average.

The three onsens at the property were really nice, particularly the original outdoor onsen. Good location with fantastic views over the river. Nice and friendly staff.

Stayed in April 2025