How to get there from public transportation is a little bit challenging ( Sin Kobe Station ), plus if you have luggage , is complicated to get there since it is on a hill . We got to know there was a shuttle bus until we checked in , otherwise would be easier to reach the hotel .

The Onsen facilities are amazing and as well the restaurants and food are delicious . Staff were very service oriented and very nice through all the stay .

Stayed in April 2025

All was good.

Good quality onsen pools. Enough to serve a large clientile. Good quality dinner and breakfast meals.

Stayed in March 2025

The rooms had space and the variety of baths was nice

Stayed in February 2025

Allocated the old wing - clean but furnishings were worn. Tad expensive but I guess that is the general pricing of the Arima region.

Facilities are comprehensive. Onsens are big!

Stayed in January 2025

The staff don't speak English very well, which can be challenging for dinner.

It's, without doubt, one of the best onsens I have visited in my ENTIRE LIFE! It's, in fact, one life adventure.

Stayed in November 2024

I can recommend this ryokan: not far the village - you can go there by foot. Also the place has Nice mixture of old and new, and à Nice friendly atmosphere. Dining hall is nicely decorated and the dinner was excellent. The advatage of this ryokan is the adjacent public onsen : you can use their diverse baths and enjoy a Lovely atmosphere.

Stayed in November 2024

None

Good services

Stayed in November 2024

The entire hotel felt dated, like nothing had been updated since the 80s.

Loved having access to two onsens inside the hotel! The village this hotel is located in is adorable and worth checking out while you're there.

Stayed in June 2024

Hotel was on top a steep hill, took a lot of muscle and stamina to push our luggage up.

Love the breakfast variety. Love the onsen experience.

Stayed in March 2024

Staff are overwhelming with locals and unable to communicate well during check in. They wrongly communicated that there is a bus shuttle from hotel to bus stop, end up nothing and we have to run down with huge luggage to catch the bus Hotel are situated at steep uphill so you might wanna store luggage in the city. Otherwise you have to bring your luggage to climb up the steep hill (10mins walk) from byus station - hope to have shuttle bus services from hotel

Super cool onsite natural onsen in gold and silver style (must try) & Natural sauna - all included in room price Nostalgic feel room

Stayed in March 2024

Too many customers at one time for breakfast.

The dinner set is delicious. Comfortable and peaceful osen exclusive for hotel guest.

Stayed in October 2023

Great location with fascinating amenities. The Onsen was fantastic! The food onsite was delicious and they had good coffee in the breakfast buffet!

Stayed in June 2023

the staff is not good at English

spa

Stayed in May 2023

Though it was close from the station, I didn't realize the location was up a steep hill. Holding an infant and walking with a toddler and two suitcases was a bit hard - if I had known, I would've taken the taxi. The instructions for the onsen was a bit confusing and hard to figure out. Everything is in Japanese and the system did not seem intuitive.

The breakfast was great! The staff was kind. The futon and accommodation was good enough.

Stayed in April 2023

Many items offered, very good quality. Traditional regional breakfast items offered.

Stayed in May 2023

Have a little old smell in the room. Futon bed is not quite enough clean.

Big and varieties onsen bath room. Great dinner and breakfast. Have a parking lot on space.

Stayed in April 2023

The hotel is on a steep hill, so it was a little difficult to walk. The shuttle stops in front of the station, so take it up. We didn't have any information, so we walked up.

There are 5 open-air baths on the 2nd floor, which were nice and the meals were good. Even the simple internal onsen at the B1 was nice to wash in the morning.

Stayed in February 2023

confusion as hotel is linked to public bathhouse. could be better if there was an open-air onsen for hotel guest.

location is good, walking distance to Main Street & train station

Stayed in December 2022

Everything is so good !!!

Stayed in August 2023

Non-Japanese speakers: The staff has English papers at the front desk containing the critical check in/out instructions, room info, property map, and hotel/onsen rules. The staff do not speak English. The menus and most signs are not in English. The staff were so willing to help that they recruited their non-staff friends on the phone to help translate when we had questions. Do NOT come if you have food allergies or are a picky eater.

Comfortable tatami room, delicious food (included one Michelin star-equivalent kaiseki dinner and a gourmet buffet breakfast), and relaxing onsen. There are two floors of public onsen featuring all sorts of pools, waters, saunas. There is also a basement onsen only for hotel guests open until midnight. You can even visit the public onsen for free on the day you check out.

Stayed in April 2023

do not offer shuttle bus from major bus station to hotel

outdoor onsen

Stayed in March 2023

I write to express my disappointment with the dinner arrangement which was included in the package. I read in earlier review that there were a lot of dishes in dinner which I suspect was Kaiseki, that's why I chose this hotel. It turned out that my room was given a Beef Sukiyaki set. I met another group staying here and they were given the Kaiseki set, which they found very satisfying. I think this is quite unfair to us, because we were not given any choice when we booked the hotel. I hope readers of this review will take into account of the dinner arrangement and enquire with the hotel if they are given choices of dinner set. As for going to the onsen and restaurant, the hotel has troublesome arrangement. You need to put away your footwear before going into the elevator. You are given a pair of socks that you walk with during your stay in those two levels. Commuting between your room and the two levels requires putting on and taking off the same pair of socks lessens your free movement. I can see the dirt at the sole part of the socks and it was so unhygienic. It might also be helpful to note that you need to bring your room towel every time you go to the onsen and there is no free exchange for a new dry towel, i.e. you can pay additional fee of 200+ yen for an extra dry towel.

Stayed in March 2023

food quality not really good

cleanness

Stayed in January 2023

way too crowded as the onsen is open to non-hotel guests. the place is very chaotic, not the relaxing experience I was looking for. they told me last order was at 21:00 at the restaurant and when I showed up at 20:40 the manager told me the last order was at 20:30 and they didn’t serve me any food. not ideal when you are in a remote location in the middle of nowhere. also way too expensive for what it is.

the room style is very cool, purely retro 70s.

Stayed in January 2023